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Pristine AuctionReviews 1,081

3.6

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Pristine Auction Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from perceived deceptive practices, high shipping fees, and inadequate customer service. Many customers report feeling scammed due to unexpected charges and poor quality of auction items, leading to frustrations over returns and unauthorized transactions. Conversely, some loyal customers appreciate the variety of unique items available and have had positive experiences with specific purchases. However, the prevailing sentiment indicates a decline in service quality, with a notable gap between past and present customer support, suggesting an urgent need for improvement in communication and transparency.

This summary is generated by AI, based on text from customer reviews

service
163
value
166
shipping
161
returns
119
quality
162

We monitor reviews for authenticity

Kentucky
1 review
0 helpful votes
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Auctions
October 29, 2022

Love the process of the 10 min auctions. I found myself getting so addicted to how well designed they are.

Date of experience: October 28, 2022
Massachusetts
1 review
2 helpful votes
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Disappointing
October 25, 2022

I won two boxes 2022 icon authentic spxi mystery box series 15 with a bunch of crap cards. I spent in the high 40's on both with probably 10 dollars in return. Looks to me like an easy way to dump a bunch of crap cards and make money on there end. I'll never buy again.

Date of experience: October 25, 2022
Texas
1 review
0 helpful votes
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Pristine
October 25, 2022

Great auction site for all your sports memorabilia, comics and art.
I bid with the confidence that I will be getting the REAL DEAL when it comes to sports memorabilia.

Date of experience: October 24, 2022
Texas
1 review
0 helpful votes
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Awesome
October 19, 2022

Fun and entertaining great way to spend the time and spend some money. Love the fire items yall provide

Date of experience: October 18, 2022
California
2 reviews
5 helpful votes
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Customer Service
October 16, 2022

I received some coins as a gift from my son a while back and then had to put some things in storage. When I was able to retrieve my things I didn't have any idea what the coins were (due to the fact that one was from the 1600s and one from the1800s). All I had was the item numbers. I reached out to pristine auctions via email and was quickly responded to by Mary. Not only did she provide me with detailed information, she also sent me the paperwork to go with them. This was by far the best customer service experience that I have ever had. I would recommend this company to anyone. Once again way to go Mary! You rock!

Date of experience: October 15, 2022
Kentucky
1 review
0 helpful votes
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Great products!
October 15, 2022

How nice and sweet! Very professional services and products are available from this great company.
Please check this source out.

Date of experience: October 13, 2022
Texas
1 review
0 helpful votes
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Awesome place
October 13, 2022

Awesome place to get cards/memorabilia for cheap! I will definitely come back to this website for more stuff!

Date of experience: October 12, 2022
California
1 review
0 helpful votes
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Great selling easy to win and fun way to get cool items for your personal collection the BEST app I've used to buy cool collectors from!

Date of experience: October 12, 2022
New York
2 reviews
0 helpful votes
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I won an auction on Sunday 10/2, Tried to pay and had a problem, no place to list the promo code. E-mailed on the website "on line chat" 3 times and no reply. Chat just says they will be in touch... Tried to call and they do not take calls. Today is 10/4 and still no response... I don't understand... Update... Delay was due to them being closed on weekends and playing catch-up early this week... all good now. Bob

Date of experience: October 4, 2022
Kansas
2 reviews
7 helpful votes
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I have made a lot of purchases from this company and I can say they have gone down hill lately. It took them 2 weeks to finally address my concerns after many messages. I understand they have a huge volume of customers but it's the little guy's like myself who keep them in business.

Date of experience: September 26, 2022
New York
1 review
2 helpful votes
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Biggest scame
September 24, 2022

Just recently bought a bunch of stuff of from this website. Won some bids on apparel and the pictures did not match what I bought. The signed jerseys I won are not real. The miesha tate belt I got was something off from a Walmart shelf. The mystery box helmets aren't even someone you've heard of got a guy from the 60s who was never jad a good season. Don't waste your money. Also your winning a bid and don't receive a notification that your loosing but conveniently they send you a second chance offer to buy it for over 100$ over what you were bidding. They got my money don't let it happen to you.

Date of experience: September 23, 2022
California
3 reviews
11 helpful votes
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Do not get fooled by all the language that you will get something good in any of their mystery auctions. It is all a fraud and to get money for nothing in return. I have had it happen twice and so has everyone else I have contacted about it, that is why I am writing this message. Mystery helmet, mystery cards, mystery balls. Its all a bunch of garbage and a complete fraud to get money and LIE about what you are going to get. Stay far away from any of it.

Date of experience: September 16, 2022
Missouri
2 reviews
0 helpful votes
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Moposse
September 12, 2022

Love the site, Have bought several Nascar Helmets. I've bid on several items on actions. I've won several & was very pleased with my items.

Date of experience: September 11, 2022
Mississippi
1 review
1 helpful vote
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Scam auctions
September 4, 2022

I lost over 100 bids on ten minute auctions all with 2 seconds left! Don't waste your time with this company!

Date of experience: September 4, 2022
California
1 review
1 helpful vote
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Terrell customer service I've tried to Contact them numerous times with no response because they don't even have a number you can call I receive my package open and super late and you can't even see the signature plus Another item I received from them was damaged

Date of experience: August 19, 2022
Louisiana
1 review
3 helpful votes
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Scam
August 16, 2022

Watch out if your planning on buying something expensive. They don't care how they ship it or if it gets to you in good shape. I paid a lot of my money for a picture and when it arrived it had water marks and bend corner. I wrote them an email explaining the damage and they never responded.

I've also placed on bid on one of the mystery helmets thinking worst case I will get someone who is good but not worth as much. Instead they send me a Riley Ridley helmet. Literally a player who has never really started a game and can't even find a team to take him.
I understand it's a mystery Helmet box but when people are bidding 60 plus dollars on a helmet you can atleast give a decent players signed hemet.

Date of experience: August 16, 2022
Michigan
1 review
3 helpful votes
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Ripped
July 15, 2022

I would give it -5 stars if I could
I bought a uptown mystery box- series 1
I paid $313 with fees and shipping
I received 1 -2010 topps babe Ruth card
It's worth $3!
I am very disappointed and will never spend a penny on pristine again! They should be ashamed! Total ripp off

Date of experience: July 15, 2022
Illinois
1 review
1 helpful vote
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Purchased a baseball that was supposed to be signed by a home run hitter. Spent over $100 to get a garbage minor leaguer. I won't be using this site anymore.

Date of experience: July 11, 2022
Jared K. — Pristine Auction Rep
over a year old

We appreciate your feedback and would like to correct any service that isn't up to our standards. Would you mind giving more detail as to what issues you are experiencing?

Connecticut
1 review
0 helpful votes
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When buying a mystery box certain sellers are more reliable and sell a decent product that are worth purchasing as long as you dont overbid. I was very pleased with my mystery boxes from TTC and Icon especially the Icon they slabbed cards that could be in the box were all displayed and the extra cards with the slab were actually quality cards that was a pleasant surprise. However the box I purchased from Showtime was a huge disappointment. The cards they selected to add to the box were all trash throwaways. It was overall a waste of money. Overall Pristine Auction as a whole has been great to work with. They even credited me for shipping costs by bundling my purchases and everything shipped in safe and secure packaging.

Date of experience: June 28, 2022
Pennsylvania
1 review
0 helpful votes
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Great auctions
June 27, 2022

Im always happy with my purchase. They help whenever you need them to. All the great prices is amazing

Date of experience: June 27, 2022

From the business

The premier autographed sports memorabilia auction house, with hundreds of monthly live auctions. We are always accepting consignments!


pristineauction.com
Founded in 2010
Phoenix, AZ, United States