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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from perceived deceptive practices, high shipping fees, and inadequate customer service. Many customers report feeling scammed due to unexpected charges and poor quality of auction items, leading to frustrations over returns and unauthorized transactions. Conversely, some loyal customers appreciate the variety of unique items available and have had positive experiences with specific purchases. However, the prevailing sentiment indicates a decline in service quality, with a notable gap between past and present customer support, suggesting an urgent need for improvement in communication and transparency.
This summary is generated by AI, based on text from customer reviews
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Love the process of the 10 min auctions. I found myself getting so addicted to how well designed they are.
I won two boxes 2022 icon authentic spxi mystery box series 15 with a bunch of crap cards. I spent in the high 40's on both with probably 10 dollars in return. Looks to me like an easy way to dump a bunch of crap cards and make money on there end. I'll never buy again.
Great auction site for all your sports memorabilia, comics and art.
I bid with the confidence that I will be getting the REAL DEAL when it comes to sports memorabilia.
I received some coins as a gift from my son a while back and then had to put some things in storage. When I was able to retrieve my things I didn't have any idea what the coins were (due to the fact that one was from the 1600s and one from the1800s). All I had was the item numbers. I reached out to pristine auctions via email and was quickly responded to by Mary. Not only did she provide me with detailed information, she also sent me the paperwork to go with them. This was by far the best customer service experience that I have ever had. I would recommend this company to anyone. Once again way to go Mary! You rock!
How nice and sweet! Very professional services and products are available from this great company.
Please check this source out.
Awesome place to get cards/memorabilia for cheap! I will definitely come back to this website for more stuff!
Great selling easy to win and fun way to get cool items for your personal collection the BEST app I've used to buy cool collectors from!
I won an auction on Sunday 10/2, Tried to pay and had a problem, no place to list the promo code. E-mailed on the website "on line chat" 3 times and no reply. Chat just says they will be in touch... Tried to call and they do not take calls. Today is 10/4 and still no response... I don't understand... Update... Delay was due to them being closed on weekends and playing catch-up early this week... all good now. Bob
I have made a lot of purchases from this company and I can say they have gone down hill lately. It took them 2 weeks to finally address my concerns after many messages. I understand they have a huge volume of customers but it's the little guy's like myself who keep them in business.
Just recently bought a bunch of stuff of from this website. Won some bids on apparel and the pictures did not match what I bought. The signed jerseys I won are not real. The miesha tate belt I got was something off from a Walmart shelf. The mystery box helmets aren't even someone you've heard of got a guy from the 60s who was never jad a good season. Don't waste your money. Also your winning a bid and don't receive a notification that your loosing but conveniently they send you a second chance offer to buy it for over 100$ over what you were bidding. They got my money don't let it happen to you.
Do not get fooled by all the language that you will get something good in any of their mystery auctions. It is all a fraud and to get money for nothing in return. I have had it happen twice and so has everyone else I have contacted about it, that is why I am writing this message. Mystery helmet, mystery cards, mystery balls. Its all a bunch of garbage and a complete fraud to get money and LIE about what you are going to get. Stay far away from any of it.
Love the site, Have bought several Nascar Helmets. I've bid on several items on actions. I've won several & was very pleased with my items.
I lost over 100 bids on ten minute auctions all with 2 seconds left! Don't waste your time with this company!
Terrell customer service I've tried to Contact them numerous times with no response because they don't even have a number you can call I receive my package open and super late and you can't even see the signature plus Another item I received from them was damaged
Watch out if your planning on buying something expensive. They don't care how they ship it or if it gets to you in good shape. I paid a lot of my money for a picture and when it arrived it had water marks and bend corner. I wrote them an email explaining the damage and they never responded.
I've also placed on bid on one of the mystery helmets thinking worst case I will get someone who is good but not worth as much. Instead they send me a Riley Ridley helmet. Literally a player who has never really started a game and can't even find a team to take him.
I understand it's a mystery Helmet box but when people are bidding 60 plus dollars on a helmet you can atleast give a decent players signed hemet.
I would give it -5 stars if I could
I bought a uptown mystery box- series 1
I paid $313 with fees and shipping
I received 1 -2010 topps babe Ruth card
It's worth $3!
I am very disappointed and will never spend a penny on pristine again! They should be ashamed! Total ripp off
Purchased a baseball that was supposed to be signed by a home run hitter. Spent over $100 to get a garbage minor leaguer. I won't be using this site anymore.
When buying a mystery box certain sellers are more reliable and sell a decent product that are worth purchasing as long as you dont overbid. I was very pleased with my mystery boxes from TTC and Icon especially the Icon they slabbed cards that could be in the box were all displayed and the extra cards with the slab were actually quality cards that was a pleasant surprise. However the box I purchased from Showtime was a huge disappointment. The cards they selected to add to the box were all trash throwaways. It was overall a waste of money. Overall Pristine Auction as a whole has been great to work with. They even credited me for shipping costs by bundling my purchases and everything shipped in safe and secure packaging.
Im always happy with my purchase. They help whenever you need them to. All the great prices is amazing
Answer: All items offered in our auction are reviewed by experts for authenticity. All items come with authentication from a leading industry authenticator. Authenticity is guaranteed. If there are any further questions please feel free to call us 602-626-5218 or send us an e-mail [email protected]
Answer: Hi Trey! Thanks for reaching out to us, we do have some official jerseys in auction from time to time but the majority of the jerseys you'll see are custom and do not have any NFL Branding. Custom jerseys are often used in the autograph hobby because they keep things affordable. If you should have any further questions please feel free to reach out to our Customer Service Team at [email protected]. They'll be more than willing to assist you there.
Answer: Thank you Chris! As we are consignment based normal wear is expected with items such as this. We do not produce the majority of our inventory. It is common for consignors to hold signing with athletes and have the decals signed and placed on after for efficiency reasons.
Answer: Hello Chris! Thanks for reaching out to us, all full size helmets come with decals if this is what you are referring to. Do you mind give us an example as to what you are referring to?
The premier autographed sports memorabilia auction house, with hundreds of monthly live auctions. We are always accepting consignments!
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We appreciate your feedback and would like to correct any service that isn't up to our standards. Would you mind giving more detail as to what issues you are experiencing?