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The company's reputation is marred by significant customer dissatisfaction, primarily stemming from perceived deceptive practices, high shipping fees, and inadequate customer service. Many customers report feeling scammed due to unexpected charges and poor quality of auction items, leading to frustrations over returns and unauthorized transactions. Conversely, some loyal customers appreciate the variety of unique items available and have had positive experiences with specific purchases. However, the prevailing sentiment indicates a decline in service quality, with a notable gap between past and present customer support, suggesting an urgent need for improvement in communication and transparency.
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I bidded on an item and won. After I realized I had to pay something else I took out my credit card an was gunna put another when they without permission and authorization took the money even though I did not have any payments on file. I tried calling but of course they don't have a customer service phone number on top off all that the charge me over 100 dollars more with an adjustable fee really. Crooks won't buy ever again anni want my refund for false advertising since basically the adjustable fee is way they can. Get more money I mean they took out for shipping and handling witch should include everything but it's a loop hole so they can charger u more
Man pristine is really a good auction place I've always liked it and they always have great product and a great price
Ya I bid on a Ricky Vaughn Autographed Charlie Sheen jersey, I admit that but was sent an email saying I won a jersey that said "Wild Thing" where Vaughn should be stitched. This is not acceptable and when I discovered this I removed all banking information from their site. I told them I wanted the autographed Vaughn jersey or nothing and a week after I removed ALL financial information from their site they charged me for this garbage "wild thing" jersey. Meaning they had to have gone into an old invoice and stole my credit card numbers and made an unauthorized transaction. That's credit card fraud and a police report has been filed.
Pristine Auction is a good website. I recommend it to anybody. Great customer service fast shipping, Great web site, happy with item I got. Displayed in my bedroom perfectly.
Bid on a nba pic for my son,won and it was an easy experience and got it in timely manner and great shape.
I have dealt with Pristine Auctions for years and have always been 100% satisfied. Highly recommended.
When you order from somewhere called PRESTINE auctions you would think you would get a PRESTINE item you purchased, but instead I was sold a stained autograph jersey that is worthless and when I contacted them and showed them pictures I was told to bad. Horrible customer service and horrible products. Stay away from these scammers
I have bought some really cool stuff on here. I always think the Mystery Boxes sound fun and have bought a few. They have always sucked seems like they just are full of the crap they don't want.
Pristine Auction is great! Do you ever really lose? Nope. I have bought many great items that were impossible to get on my own. I have managed to spoil my family and friends with items that they have totally loved! The customer service with Pristine Auction is great and the staff is knowledgeable. Buy from them!
I definitely recommend bitting on sports memorabilia on pristine auction, great merchandise and great customer service.
I see way to many folks overpaying for items and then paying 17% buyers premium on top.
I'm sorry, I'm suspicious.
Like the person who paid 3500.00 for 100 troy ounces of silver plus the 17% - makes no sense.
This happens everyday on this site across all products/items.
You can find some of the most unique and interesting items on Pristine Auction. Sure, they can get a little pricey, but the rarity of the item is unmatched.
Do not use this auction service. I won an auction for an MJ tensed item, almost $300. They sent me the wrong item and I requested the original and they refused to make an effort to locate. Incompetent and not with the money. Go elsewhere.
The guitar won at auction is only a sticker slapped on a junk guitar. The guitar came damaged as the sticker was falling off and partially damaged. The company only wanted to refund 30.00 out of the entire cost and wouldn't refund at 50.00 out of the purchase. These guitars are absolutely junk and please pay attention to them as they are only stickers slapped on. Be advised and don't waste your money. Not only do they sell junk they also don't send the item shown in their listing. I won a Chevy Chase card signed and they didn't send the correct one I won and sent something else. They only offered a 20.00 refund for that in which I agreed to. This guitar is the second problem and if they don't want to at least issue a 50.00 dollar, then I won't buy from again. See photos of the crap received.
I've been waiting 6 weeks for my jersey. I have contacted customer service twice and still no resolution. My order just keeps saying shipment pending. Very disappointed with this site. I'm just hoping I get my jersey and this wasn't a scam!
Purchased a signed framed jersey, for a birthday gift. Received the wrong jersey and it came damaged, as you could clearly see someone stepped on the package. Was offered 100$ to keep the jersey or I could return it but would not get a full refund, awful customer service experience. Sadly will never get the jersey I ordered and will never ever use pristine again or recommend it to anyone.
WARNING TO BUYERS:
Pristine Auction
They sold fakes
If it has a PSA COA
Of course they did not do a public announcement you only find out after you send your item to resell
Then they charge you to redo COA
When fails charge you to send back
I have emails from Thackery they are fakes
I have the letter from them
I have the original invoices
I have the items
Total cost. $144
Refund offered $56
I have contacted the AG In Arizona
And I ask you do the same if you have ever been screwed over bye Pristine Auction
If you purchased a item with the PSA COA years 2019 to 2022
If you been charged as a seller for a redo COA that came from them
Contact if you had a COA fail that came from them
Pieces of $#*! no real customer service to speak of. Only email or live chat. Show no loyality to their customers. Look for any way to charge their customers extra for shipping, handling, and restocking than most other e-commerce sites. READ THEIR SMALL PRINT! They want you too mess up some way to charge you for nothing.
100% real, most items starting off at 20 dollars. Most auctions have a week until they close. Has free shipping and you can get things from any sport.
Answer: All items offered in our auction are reviewed by experts for authenticity. All items come with authentication from a leading industry authenticator. Authenticity is guaranteed. If there are any further questions please feel free to call us 602-626-5218 or send us an e-mail [email protected]
Answer: Hi Trey! Thanks for reaching out to us, we do have some official jerseys in auction from time to time but the majority of the jerseys you'll see are custom and do not have any NFL Branding. Custom jerseys are often used in the autograph hobby because they keep things affordable. If you should have any further questions please feel free to reach out to our Customer Service Team at [email protected]. They'll be more than willing to assist you there.
Answer: Thank you Chris! As we are consignment based normal wear is expected with items such as this. We do not produce the majority of our inventory. It is common for consignors to hold signing with athletes and have the decals signed and placed on after for efficiency reasons.
Answer: Hello Chris! Thanks for reaching out to us, all full size helmets come with decals if this is what you are referring to. Do you mind give us an example as to what you are referring to?
The premier autographed sports memorabilia auction house, with hundreds of monthly live auctions. We are always accepting consignments!
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