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Pristine AuctionReviews 1,081

3.6

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Pristine Auction Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from perceived deceptive practices, high shipping fees, and inadequate customer service. Many customers report feeling scammed due to unexpected charges and poor quality of auction items, leading to frustrations over returns and unauthorized transactions. Conversely, some loyal customers appreciate the variety of unique items available and have had positive experiences with specific purchases. However, the prevailing sentiment indicates a decline in service quality, with a notable gap between past and present customer support, suggesting an urgent need for improvement in communication and transparency.

This summary is generated by AI, based on text from customer reviews

service
163
value
166
shipping
161
returns
119
quality
162

We monitor reviews for authenticity

Indiana
1 review
0 helpful votes
Follow Reinaldo F.
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I bidded on an item and won. After I realized I had to pay something else I took out my credit card an was gunna put another when they without permission and authorization took the money even though I did not have any payments on file. I tried calling but of course they don't have a customer service phone number on top off all that the charge me over 100 dollars more with an adjustable fee really. Crooks won't buy ever again anni want my refund for false advertising since basically the adjustable fee is way they can. Get more money I mean they took out for shipping and handling witch should include everything but it's a loop hole so they can charger u more

Date of experience: November 25, 2023

Great
February 20, 2023
Previous review

Man pristine is really a good auction place I've always liked it and they always have great product and a great price

Date of experience: February 19, 2023
Washington
1 review
1 helpful vote
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Ya I bid on a Ricky Vaughn Autographed Charlie Sheen jersey, I admit that but was sent an email saying I won a jersey that said "Wild Thing" where Vaughn should be stitched. This is not acceptable and when I discovered this I removed all banking information from their site. I told them I wanted the autographed Vaughn jersey or nothing and a week after I removed ALL financial information from their site they charged me for this garbage "wild thing" jersey. Meaning they had to have gone into an old invoice and stole my credit card numbers and made an unauthorized transaction. That's credit card fraud and a police report has been filed.

Date of experience: November 12, 2023
Mississippi
1 review
0 helpful votes
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Good
November 8, 2023

Pristine Auction is a good website. I recommend it to anybody. Great customer service fast shipping, Great web site, happy with item I got. Displayed in my bedroom perfectly.

Date of experience: November 7, 2023
Washington
1 review
0 helpful votes
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Great Sports Auction
November 6, 2023

Bid on a nba pic for my son,won and it was an easy experience and got it in timely manner and great shape.

Date of experience: November 6, 2023
Texas
1 review
0 helpful votes
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100% Satisfied
October 19, 2023

I have dealt with Pristine Auctions for years and have always been 100% satisfied. Highly recommended.

Date of experience: October 18, 2023
New Hampshire
1 review
1 helpful vote
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Sold me a stained jersey
October 12, 2023

When you order from somewhere called PRESTINE auctions you would think you would get a PRESTINE item you purchased, but instead I was sold a stained autograph jersey that is worthless and when I contacted them and showed them pictures I was told to bad. Horrible customer service and horrible products. Stay away from these scammers

Date of experience: October 12, 2023
Nevada
1 review
0 helpful votes
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I have bought some really cool stuff on here. I always think the Mystery Boxes sound fun and have bought a few. They have always sucked seems like they just are full of the crap they don't want.

Date of experience: October 8, 2023
Florida
1 review
0 helpful votes
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Pristine Auction is great! Do you ever really lose? Nope. I have bought many great items that were impossible to get on my own. I have managed to spoil my family and friends with items that they have totally loved! The customer service with Pristine Auction is great and the staff is knowledgeable. Buy from them!

Date of experience: October 4, 2023
California
1 review
0 helpful votes
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I definitely recommend bitting on sports memorabilia on pristine auction, great merchandise and great customer service.

Date of experience: October 3, 2023
North Dakota
1 review
1 helpful vote
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Amazing!
October 4, 2023

This auction is by far the best there is! You can get so many great items here and it's fast shipping! 5 stars baby!

Date of experience: October 3, 2023
Washington
1 review
0 helpful votes
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Product
October 4, 2023

Great customer service fast shipping, Great web site, happy with item I got. Displayed in my office perfectly

Date of experience: October 3, 2023
Maryland
1 review
3 helpful votes
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OVERPAYING IS SUSPICIOUS
September 24, 2023

I see way to many folks overpaying for items and then paying 17% buyers premium on top.
I'm sorry, I'm suspicious.
Like the person who paid 3500.00 for 100 troy ounces of silver plus the 17% - makes no sense.
This happens everyday on this site across all products/items.

Date of experience: September 23, 2023
North Carolina
1 review
1 helpful vote
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Awesome items
September 14, 2023

You can find some of the most unique and interesting items on Pristine Auction. Sure, they can get a little pricey, but the rarity of the item is unmatched.

Date of experience: September 13, 2023
Massachusetts
1 review
1 helpful vote
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Poor Customer Service.
August 29, 2023

Do not use this auction service. I won an auction for an MJ tensed item, almost $300. They sent me the wrong item and I requested the original and they refused to make an effort to locate. Incompetent and not with the money. Go elsewhere.

Date of experience: August 29, 2023
Ohio
1 review
1 helpful vote
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Signed Guitar
August 1, 2023

The guitar won at auction is only a sticker slapped on a junk guitar. The guitar came damaged as the sticker was falling off and partially damaged. The company only wanted to refund 30.00 out of the entire cost and wouldn't refund at 50.00 out of the purchase. These guitars are absolutely junk and please pay attention to them as they are only stickers slapped on. Be advised and don't waste your money. Not only do they sell junk they also don't send the item shown in their listing. I won a Chevy Chase card signed and they didn't send the correct one I won and sent something else. They only offered a 20.00 refund for that in which I agreed to. This guitar is the second problem and if they don't want to at least issue a 50.00 dollar, then I won't buy from again. See photos of the crap received.

Date of experience: July 31, 2023
Ohio
1 review
5 helpful votes
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Waiting….
July 28, 2023

I've been waiting 6 weeks for my jersey. I have contacted customer service twice and still no resolution. My order just keeps saying shipment pending. Very disappointed with this site. I'm just hoping I get my jersey and this wasn't a scam!

Date of experience: July 27, 2023
Canada
1 review
1 helpful vote
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Awful experience
July 24, 2023

Purchased a signed framed jersey, for a birthday gift. Received the wrong jersey and it came damaged, as you could clearly see someone stepped on the package. Was offered 100$ to keep the jersey or I could return it but would not get a full refund, awful customer service experience. Sadly will never get the jersey I ordered and will never ever use pristine again or recommend it to anyone.

Date of experience: July 23, 2023
Maine
1 review
0 helpful votes
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Screw you over every chance
June 22, 2023

WARNING TO BUYERS:
Pristine Auction
They sold fakes
If it has a PSA COA
Of course they did not do a public announcement you only find out after you send your item to resell
Then they charge you to redo COA
When fails charge you to send back
I have emails from Thackery they are fakes
I have the letter from them
I have the original invoices
I have the items
Total cost. $144
Refund offered $56
I have contacted the AG In Arizona
And I ask you do the same if you have ever been screwed over bye Pristine Auction
If you purchased a item with the PSA COA years 2019 to 2022
If you been charged as a seller for a redo COA that came from them
Contact if you had a COA fail that came from them

+1
Date of experience: June 22, 2023
Indiana
1 review
2 helpful votes
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Horrible customer service!
June 5, 2023

Pieces of $#*! no real customer service to speak of. Only email or live chat. Show no loyality to their customers. Look for any way to charge their customers extra for shipping, handling, and restocking than most other e-commerce sites. READ THEIR SMALL PRINT! They want you too mess up some way to charge you for nothing.

Date of experience: June 5, 2023
Massachusetts
1 review
0 helpful votes
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100% real, most items starting off at 20 dollars. Most auctions have a week until they close. Has free shipping and you can get things from any sport.

Date of experience: May 24, 2023

From the business

The premier autographed sports memorabilia auction house, with hundreds of monthly live auctions. We are always accepting consignments!


pristineauction.com
Founded in 2010
Phoenix, AZ, United States