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Pristine Auction Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from perceived deceptive practices, high shipping fees, and inadequate customer service. Many customers report feeling scammed due to unexpected charges and poor quality of auction items, leading to frustrations over returns and unauthorized transactions. Conversely, some loyal customers appreciate the variety of unique items available and have had positive experiences with specific purchases. However, the prevailing sentiment indicates a decline in service quality, with a notable gap between past and present customer support, suggesting an urgent need for improvement in communication and transparency.
This summary is generated by AI, based on text from customer reviews
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I have purchased many items from Pristine Auctions. This weekend I won several items that were listed with no reserve. I won the auctions, outbid other bidders, and since they did not like the final price they canceled my win. This is their only response, I am so sorry. Our website experienced a system malfunction, which caused some items to be improperly awarded to your account. This was a rare and unexpected occurrence that only affected the Sunday Sports Card Auction. The items affected will be cancelled/refunded accordingly. We apologize for any inconvenience this may have caused you.
This is not a single event, they have done it in the past.
Great auctions and quick shipping. All products are as stated in the description. I've won several auctions and enjoy looking at all the different memorabilia. Thank you.
Everything was amazing from the auction to the delivery when we got it the certificate of authenticity was there and the jersey was in perfect condition with the signature on it everything about the experience was perfect and when we get the chance we will shop there again!
First I have a lot of good stuff from pristine but not this. And i have other jersery that are from different player that look 50 times better than this. Was told to the item is what it is. Even know it says stock item and pic is reused. The custom lettering at bottom is all messed up. 5 out of 7 ar straight the other 2 lines look like a wave. The letter are different sizes. The B in bowl isn't finished. And nothing is center.
Very misleading. DO not trust this company.
Always read the fine print. It says "Game used autographed Freddie Freeman Bat". Then when you click on it and scroll down to bottom it says that the bat was not games used by freddie freeman but someone had used it and cracked it... Who would want a bat used by a little league kid and then signed by freddie freeman?
Excellent product great condition. Site is easy navigate and have found many other products that I would like to purchase as well. Love the auctions.
Excellent customer service I would recommend this product to everyone I know and reuse them again happily!
This site has some awesome finds, great products at a fair price! You can find autographs from the early cats like Babe Ruth and Micky Mantle to all the new and up coming stars.
This is my favorite auction site, the site is easy to manage. The auctions are fun and well managed. Good deals with a pretty good variety. The staff is great to deal with when you have questions and the owner appears to be available through their FB page which makes me feel comfortable knowing if i have a bad experience (which i haven't) I can reach out to him and get a solution. Top marks.
Easy bidding, no issues receiving items. All around great experience. Enjoy checking out daily auctions
Great deals customer service is great wont find better deals anywhere else I highly recommend prestine auction to everyone from beginners to seasoned collectors
Always quick shipping and great customer service. I received several item to Canada with no issues. Excellent packaging.
If you are in the hobby of collecting memorabilia and you are not shopping this site, I don't know what you are doing with your life.
GREAT SERVICE! Great team of folks to do business with. Honest, very responsive to questions or concerns.
Outstanding items and prices! If you are a collector this is the 100% place to be! After winning first few auctions they automatically gave credit for shipping and combined orders!
From the business
The premier autographed sports memorabilia auction house, with hundreds of monthly live auctions. We are always accepting consignments!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members