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PriorityTire Reviews Summary
Priority Tire has established a strong reputation for providing high-quality tires at competitive prices, with many customers expressing satisfaction with the value and speed of delivery. Positive feedback highlights the company's efficient shipping and reliable product quality, fostering loyalty among repeat customers. However, some reviews indicate concerns regarding the condition of tires upon arrival, including issues with damage during shipping that affected usability. Overall, while the company excels in customer service and quick fulfillment, addressing shipping quality could enhance the overall customer experience and mitigate negative sentiments.
This summary is generated by AI, based on text from customer reviews
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Hankook Dynapro AT2 tires
The tire delivery was rapid. The tires seem A-okay. Even though the tread is somewhat knobby, they are quiet and smooth running. There were no problems with the tires or with delivery!
We are most pleased to know that both the tires and service meet or exceed your expectations, your review is quite appreciated!
Fair price for tires. Took over a week to receive. Shipping Label feel off.
We do all in our power to ensure quick deliveries thanks to our advanced logistics and wide network of warehouses - sometimes a specific stock of tires is only available in one location and thus the shipping can vary, while of course accidents and mishaps may occur during transit. If your order was negatively affected one way or another we do earnestly apologize to you, it is certainly not the norm to have such a lengthy delivery time or indeed encounter any label issue! Please do give us more information so that we may investigate and take steps to improve!
Nice Tires for money!
Did not receive when promised
Took about 3 to 4 days longer to receive
We do apologize if your order did not arrive within the advertised 1-6 business day period; there are many factors that contribute to the delivery time and we will definitely want to investigate the cause of the apparent delay. Please do give us more details so that we may learn from this and perform better!
I purchased two tires and had them delivered. It was easy, excellent pricing and very quick delivery.
It's great to hear that we achieved our goal of providing you with quality tires in a timely manner, thank you for your review!
Ordered tire. Sent incorrect tire. Returned tire and sent correct tire that was now the wrong size. Returned THAT tire and told correct tire would be sent once second tire was recieved. Once they recieved second tire, I was emailed and told they do not have the tire I ordered and that I would be refunded.
I have yet to be refunded anything and this has been going on for 2 months.
Please be wary of anything you order.
Still do not have tire I need for my truck. Sitting for 2 months now.
(Wanted to add photos but not allowing me to do so)
That is most unfortunate, mistakes can definitely happen, we do our best to avoid them and fix them once they do - here apparently some things certainly went wrong and we provide our earnest apologies to you!
We have to assume that there was a problem with entering the tires in the system, leading thus to a repeated yet slightly different issue. For that we can honestly advise that we'll be doing all we can to investigate the root cause of the issue and how it wasn't detected on time and prevented!
The order should certainly be refunded if it was returned - please allow us to investigate the matter and take any final steps needed!
We are grateful for your recommendation and do believe that any future order will go swimmingly!
I have had two occasions now where I ordered tires. It takes me to a screen saying order placed successfully and then money is deducted from my bank account. This first incident it had been over a week since I placed my order and I had not received any communication on that order or the tires. I assumed all was set and being taken care of. A few more days pass and I see that the funds have been returned to my account. Scratching my head wondering why as no communication was taken to notify me of a cancellation or cause. So I brushed it off and decided to go with a different company for that set. I did not reach out to Priority Tire. Last week I decided to give you guys another try. I picked a set out that showed in stock. Again was take to a page saying order was placed successfully. Money is taken from my account. A few days pass and I hadn't received any emails or calls. So I had a bad feeling this was going to happen again. I emailed customer support with my concerns and received an email back that its a third party security company had cancelled my order and that's just how it is. So here I am again having to wait however many days for my $643 dollars to be available again so I can go find tires elsewhere. Very frustrating knowing that when you purchase from your company, you are playing roulette with your money. Hoping you actually get what your paying for, and not having to wait over a week with the funds gone and no communication hoping everything is okay. If I wouldn't have emailed you I would have never known it was cancelled. So here I am again waiting for the funds. Its a waste of my time and puts a bad taste in my mouth purchasing from your company in the future.
We do apologize, the anti-fraud system is there for a good reason and although some unlucky false-positive cases may occur, it does catch and prevent a notable amount of fraudulent purchase attempts.
The true issue here is that you were not notified of the fraud cancellation - that is very odd and not the norm, as we always send out an explanation email for any cancellation.
We'll be sure to investigate what exactly happened here for the sake of quality control, as we definitely do not want anything to be left to chance or to feel like a roulette!
Easy and fast service will order again from you folks! But not sure about fedex! They left my tires next to our community mail box that about a half mile down the road in the snow!
We appreciate your kind words and criticism alike, we'll be sure to report this delivery issue to FedEx via our account handlers, as this type of thing is definitely not acceptable!
Such deliveries are not the norm and we'll do our part to ensure that they do not happen again!
Easy to go through their website and good updates on information when tracking packages and also good customer service on following up on shipments
Our goal is always to be transparent and informative, so we do like to hear that you found our website and service alike to be useful and convenient!
Easy. Fast delivery. All my tires were delivered at the same time and I saved a lot of money. Very happy
We are glad that we provided you with an awesomely-valued experience from start to finish!
Ordered wrong size at first. Needed to call to make corrections. Problem was corrected and handled fast.
Your kind words are most appreciated, we do genuinely try our best to help every customer and fix everything and anything we can!
Very simple and easy to order and kept me up with date with my order
We do what we can to provide a streamlined ordering experience from start to finish, thank you!
Contacted representative in reference to my order, who advised she would check on the order and contact me within 24 hours. Was never contacted by representative. Tires were delivered unboxed/wrapped.
We are sorry to hear this - please rest assured that that is not the norm and that we will do our best to investigate what happened and improve our quality control!
All tires are shipped without a box or specialized wrapping, but they should still arrive safe and sound each time as tires are quite sturdy. If not, you can always contact us for help!
Please do accept our apology for the unfortunate service issue and do give us more details so that we can react as needed!
Great tires at a great price thanks Priority tire.
No, thank you - we do our best to offer great tires, prices, service and convenience in all senses!
Very fast and very good. I will get my next set of tires from priority tires. I will also recommend others to do so
We're proud to have earned your trusted recommendation and will continue trying our best to justify your faith in us - thank you for your kind words!
Local supplier that I had purchased the Duro's in the past said they couldn't get them.
Lo and Behold, Amazon directed to Priority Tire.
Great help there, got the exact tire I wanted. Shipping was great.
A large and rich inventory is certainly one of our focal points and we're glad that you were able to find the exact tires you wanted!
Thank you, good riding tires. Will come back in the future.
Fast shipping
We're eager to see you visit again in the future and do believe these tires will perform excellently for you!
My tire came exactly when it said it was coming...
Next time we'll make sure it comes even earlier - but until then, we're confident the tires will even exceed your expectations!
My order was easy, to the point, efficient, and accurate.
I'd recommend you to anyone!
We sincerely appreciate you describing our service in such a way and are proud to provide you with such an excellent experience!
From the business
Priority Tire is an online tire distributor. Our company deals with the sale and distribution of new
Tires available for a versatile range of vehicles. We offer online purchases with free FedEx
Delivery, and local pick-ups where available at our warehouses.
Priority Tire offers a wide range of tires available for sale. Our main focus was the distribution of
Passenger vehicle, SUV and light truck tires initially. However, our product line-up was
Expanded to include tires for trailers, ATVs, golf carts, racing and motorcycle, commercial,
Industrial, and farm vehicles. The broader range of tire types ensures that we are able to
Successfully meet the needs of our customers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Your trust will yet be rewarded, we'll keep doing all in our power to perform even better - thank you!