PriorityTireReviews 3,888

We completely understand being upset at an unlucky FedEx issue, but there is no need to accuse us of poor service.
Indeed, we not only survive but actively thrive in this day and age exactly due to excellent customer service and efficient, stress-free shipping.
Naturally mistakes and accidents can occur, but we do our best to resolve them.

We cannot comment too much further about this review as we do not have any Orders placed under your name, but to defend ourselves from your accusation, we do have very high marks with the BBB and do dispute any fraudulent payment disputes.
As such we do hope that your review is at least somewhat truthful and fair, as otherwise your complaint with the BBB will be rejected and your payment disputes closed against you.

At the end of the day FedEx mishaps can occur and at certain busy times incoming traffic can lead to longer hold times, but we do our very best to provide good, fair and exemplary service in all aspects.
We do apologize if we somehow mishandled your Order but give our word that we tried our best to perform as best as possible.

We never misadvertise or incorrectly ship Tires on purpose, if you received a different Tire than ordered that is purely due to a rare and unlucky accident. In such cases we're happy to offer a Free Return or alternative accommodation.
All you need to do is contact us and communicate - we'll be happy to help one way or another. There is no need to act in bad faith or accuse us of foul play due to an unlucky error.

Thank you for reaching out. We apologize for any inconvenience and are sorry to hear that the warranty procedure was not something you were willing to fully engage in. When an alleged issue is reported, there are certain steps and procedures that need to be followed, and those are all contained within Terms of Sale, which you agree upon when you purchase. Your reported issue was handled as per the Terms of Sale, and you were asked for documentation which you were not willing to fully provide. Regardless, we initiated a warranty procedure with the documentation we had, and are currently awaiting a reply from the manufacturer. In addition, and to address certain mentions in your message, we did not ''make'' you purchase new tires, nor we implied anything even similar. That was your decision. You reported an issue, we requested documentation, you did not provide the documentation fully, we resorted to filing a warranty claim with incomplete documentation, and are currently awaiting the resolution. All our actions were taken in respect to all guidelines and policies. Rest assured that you will be assisted the best possible, as soon as that is possible. Thank you kindly.

We are very sorry to hear that you haven't received your tire. When an issue like this is reported, and all tracking information points to the fact that the order was correctly delivered, we are unable to ship replacements right from the get go.
Instead, a missing package procedure has to be initiated beforehand, and only once that claim yields a resolution, are we able to for certain say that you are missing a tire, therefore we are able to ship another one. That being said, if you are able to provide any proof confirming that you haven't received what you have purchased, such as security camera footage, we would be swift to ship you another tire immediately. Please understand that at this time, your case is being looked into and you will be assisted as soon as the case is finalized! For any additional information, please reach out to us in the meantime. Thank you for your understanding.

We ship and deliver every single Tire as soon as we can. If FedEx has a delay, we do help our customers. If you report to not have received a shipment we can certainly investigate, but you must understand that in those cases the item was formally delivered, forcing us to investigate and dispute the delivery with FedEx.
Likewise, we do update our Customers whenever possible and answer every inquiry as soon as we can - indeed the period you describe was a very busy one, leading to longer hold times on the phone line (we have since improved our service to minimize this experience).
We are very patient and tolerant with our Customers, so if you were blocked on Social Media that is exclusively due to your own hostile and unreasonable behavior.

We do our best to only sell safe, functional and as-advertised Tires. If a Customer reports an issue we are happy to review the situation and provide assistance as appropriate.
In your case, the Tire was mounted and used for a while and the damage it has could have potentially manifested from damage during driving. As such, we are forced to contact the Supplier/Manufacturer for the warranty so that we can determine the nature of the issue.
You did provide us with photos of the Tire, which we are thankful for, which we did provide in full for the warranty. We did escalate it as well in hopes of getting this resolved.
As soon as we receive an update we will contact you back and proceed further!
We do understand your frustration but please do allow us to handle this situation properly. Do note that from what we can see this situation was reported to us 15 days ago, not 5 weeks ago.

Apologies but we must vehemently dispute this slanderous review. We shipped your Order out in full, sending you all 4 Tires together to your Address exactly as requested and advertised.
As soon as you reported that you somehow only received 2 Tires we jumped in to investigate not only with our own Warehouse but also with FedEx.
After it was determined by our crew and records that we did ship 4 Tires, we made sure to escalate the matter with FedEx; the situation was investigated by reviewing their internal footage, their GPS scans, the situation at the local station and by interviewing the delivery personnel.
Despite them telling us that they delivered all 4 Tires, we still attempted two separate Claims to try and pursue the issue based on the information you provided to us - but indeed FedEx denied the Claims, confirming that they did deliver all 4 Tires.
Meanwhile we asked you to provide us with any and all evidence about this missing Pair of Tires; we did not get any, instead only receiving insults, accusations and attempts at extortion from you.
You also attempted a payment dispute and, lo and behold - your fraudulent chargeback was closed in our favor. The same will happen with any fraudulent review you try to post elsewhere.
All in all, we processed and fulfilled the Order as requested, after which we nonetheless tried to be helpful and open to your request. If you lost your Tires after the delivery that is not something we or FedEx can help you with.

Apologies, we must dispute this report and in fact see it as a insincere attempt at defamation.

First and foremost, you told us that you used the Tires "carefully" for "about 2000 miles".
We offered you assistance as you reported that one (1) Tire was damaged due to a broken belt; we offered you help despite you contacting us outside of any advertised or implied Warranty. We basically decided to help you, in good faith, at our own cost.
Despite us offering you help in a timely manner and promising a Refund/Replacement, you responded with hostility, filling a Payment Dispute. We accepted the Payment Dispute, yet you complained about the "delay in the Refund" despite the fact that the only cause of the delay was the Payment Dispute you yourself had opened.
Furthermore, the Tire you sent us back was almost completely bald; broken belt or not, age or not, this is indicative of extreme usage, not "careful highway driving for about 2000 miles".

After all of this you reported that the 2nd Tire had a separated belt. Despite your prior behavior we offered you help yet again - in the form of contacting the Manufacturer and attempting a Warranty Claim.
The Manufacturer responded by denying said Warranty Claim, citing that all the provided evidence indicates misuse.
This is why we formally denied your request for a replacement/refund for this 2nd Tire.

Finally, all of the Tires we sell are safe, authentic and in completely New condition. On the listing you purchased we clearly disclosed that no specific Tire Age is disclosed - nor did you report any issue upon receiving the Tires. Yes, some Tires are a bit older (in all honesty most of our Tires are within 3 years of age), but this aspect did not even play a factor here.
Namely, Tire Age cannot in any way play a part in belt issues. The quality and integrity of a Tire's internal construction does not wear down with Age in any sense.

As a result of all of this and given our information for this entire circumstance, we firmly refute your attempt at defamation and slander.

We do our best to have our inventory updated at all times and to ship every single Order as advertised! Unfortunately mistakes can still happen, in your case an unexpected stock issue was discovered for half of your Order after the shipping process had been initiated. That is why we contacted you to try and resolve it; we always try to offer appropriate replacement Tires (with a discount, as a courtesy) but do honor a Refund if our Customers requests it. We did not withhold your Refund - instead, simply, we had to stop the other half of the Order which was already shipped. As soon as that shipment was stopped we issued the full Refund, as you requested! There was no payment dispute opened here.

Apologies but you placed the Order and paid for it; we didn't "take" your money, you processed a payment. Afterwards the Order was prepared to be shipped and a FedEx label created, but unluckily the Warehouse in question reported the extremely rare stock issue.
That is why we contacted you to offer you different (similar) Tires or a Refund; you chose a Refund and we processed it as soon as we could! We'd be more than happy to offer you some further courtesy assistance!