PrinterPixReviews 4,819

I ordered 10 photo books for an 85th birthday. They arrived and were WRONG-they printed the wrong photos and the text was wrong color and font and many words were missing!
I sent them photos of books as proof, they assured me the books would be reprinted and sent RUSH order. I called customer service SO many times-their customer service is terrible. One person tells you one lie, then another tells another. Iam currently on the phone on hold AGAIN trying to reach a supervisor. I will NEVER use this poor excuse for a company again for any project. I will use ANY other company as I trust no other company would treat their customers with so little regard. Lets see what happens when I tell them I want a full refund for their useless crap

So disappointed with printer pix. Ordered a photo book over a month ago (usually it's supposed to be shipped within 7 days). Still have not received the packaged, called multiple times to hear that the package has been escalated but still heard nothing as to when it would be shipped. Not even sure how the quality with be once the photo book ( if it ever is) gets shipped.

Overall, bad customer service, and not worth spending your money on this company. Disappointed because I was planning on making another 3 books with printerpix and now there is not way I'm doing that.

SAVE YOUR TIME, MONEY, and PATIENCE by staying Away from this crappy company

Just wish I looked up previous reviews before purchasing so now hopefully I can save someone from making the same mistake I did.

Worst costumer service ever experienced,
Ordered over 300 photos, did not came on time. After urging using ticket, no answer... Little luck with online chat. (after 6 weeks). They found the order, but did not know why it was not processed correctly. They send it immediately even when I explicitly stated that at that time I am not able to receive any package at stated access. Of course I was not able to receive package so post had sent it back to them. Costumer service send me notification, they made me pay for postage again. And finally packed came damaged (3/4 months), edges of photos are bent, quality of print. Worst print quality (even with high resolution photos) I have ever seen in any commercial printing service, colour... And it was not the cheapest possible...

HORRIBLE! Purchased 4 black "majic" mugs where you put something hot in and the picture is revealed. Printerpix only sent 1 mug instead of 4, and the one that I received was faulty (you could see the picture when it was supposed to be solid until heat is applied). I emailed and called them multiple times. HORRIBLE CUSTOMER SERVICE! They refused to correct the faulty mug and then wanted $24 more dollars to ship the 3 mugs that they forgot to ship in the first place. WHAT A JOKE!

I had ordered 2 wall montages but each montage needed to be created by different people, so ran into a problem of having only one code for to end products. Savio understood my issue quickly and was able to consult wit his supervisor and come up with a solution for my problem within a brief period. Hopefully, once I receive the link promised (within 24 hrs) I will be able to complete my order for the second montage. Have not seen the final product yet, but am hoping that the wonderful customer service received from Savio is reflective of the quality of the product as well.,

I used a groupon for printerpix and it was, to be fair, super cheap. But you get what you pay for, I guess. First, they were surprisingly slow - several weeks to get the pictures. More importantly, even accounting for the frame wrap around, All the pictures I ordered were produced so the images were too close to or overlapped onto, the edge of the frame. This is the fault of their website which makes it look like the pic will be appropriately sized.

I purchased two metal prints. Both arrived with streaks every half inch on the picture. It looked like it was printed with a cheap ink jet printer that was running out of ink. Apparently there is no quality control. I tried emailing support and started a conversion there, but in the middle of it their email server started having issues as every time I tried to reply, it sent me a message back saying the message could not be delivered because their mailbox is full. This has gone on for days. I tried calling support in the afternoon and spent 15+ mins waiting on hold and gave up. I then called the next morning and spoke with someone much quicker and they were able re-order my two prints. In another 13-15 business days I will be able to verify if the replacements are of better quality.