PrinterPixReviews 4,819

I ordered a collage blanket off Groupon. I couldn't get project finished because the website is terrible! I finally got someone to help complete it and spent $35 ( keep in mind the blanket was only $9.99 on Groupon) to receive it before Christmas. Well today is the 28th and still no package. I called and Maaz was so very helpful. He was able to locate my package. It is not getting delivered until today but Maaz was able to compensate me for paying for shipping that did not happen. Maaz informed be that the deadline to receive items was December 14th. I placed by order on the 18th but would not have paid additional charge had I been aware of this date. I think the website should not have an option for "by Christmas" delivery if the deadline has passed! Thank you Maaz for understanding my disappointment. Now we'll see how the rest turns out. Fingers crossed! FYI my 5 star rating is only for my great customer service.

Creating the photobook online was a great experience, but the 60% discount from SAVE2018 code originally applied to my bill was completely incorrect (only discounted about 30% for some reason). After some back and forth with Vivek. R through the chat function on its site (no one picked up on the customer service line), Vivek was able to confirm they will be refunding the difference to honor the discount. Still waiting for the refund so will update this post/review if this doesn't turn out to be true.

CUSTOMER SERVICE IS A NIGHTMARE, PLUS YOU MIGHT NOT EVER RECEIVED THE PROJECT YOU CREATED. I created a book at the beginning of Nov for a Christmas gift through Groupon. They said it was shipped on 11-18-******* and they sent me the wrong book. They tried to tell me they could not put a rush on it and then finally said they would get it to me by Christmas. It still isn't here. They will not respond to my emails and if you call you have to wait on the line at least 30-45 min. Their site was glitchy and I spent 20 hours on the project trying to get it finished, plus with follow up phone calls and emails. I created another book for Christmas as well because I purchased the Groupon to make these books as Christmas presents. I have not received that book either. I cannot get anyone to respond to my emails.

I have used Printerpix in the past, but never again. I ordered a 40 page book & created a "This is my Life" story for my grandson who just turned 18 for Christmas. I submitted the order Dec. 7. Plenty of time to get it by Christmas. By the 22, I was getting worried & called. Was reassured that "we have a Promise on our website that you will get it by Christmas if submitted before the 14th, so don't worry, it Will be there". It wasn't. On the tracking site it showed it has arrived. I called on the 27, still no book, and was told their tracker takes 24 hours to update & they can't help me. Asked for a supervisor, nothing. Unbelievable! If I could rate negative stars, I would!

Vivek was very helpful and got me the tracking information I needed in a timely fashion after struggling to get an answer via email for a few days.

Not only am I not satisfied but I am disgusted by this company and it's practices! Not only do they rip you off with the outrageous shipping charges but they rip you off with their products! The dog blankets are NOTHING like the pictures! It is definitely false advertisement. The small 'blankets' are the size of a dish towel and so thin they look like they are falling apart! On top of this they rip you off with the shipping charges. They charged me $16.99 to ship these rags!