PrinterPixReviews 4,819

Dawn Nelson

Jan 7,01:58 GMT

I am not sure how to properly send a review. PLEASE send this on so it is posted. I have had difficulty with my orders BUT Maria is FANTASTIC! I have talked with her 1/2/19 & 1/6/19. She went over and beyond (I feel) to get my order sent correctly. Her customer service was perfect and has the patience of a Saint! Also, very very personable. I also did talk with Jason, also, on 1/6/19 and he was very patient. Thank You for these two employees! They deserve a payraise! Many Thankx!

I placed an order for the holidays did not receive any information about my Order no shipping update absolutely nothing! This was supposed to be a gift for my father & I am highly disappointed with the customer service of this horrific company! And I am not exaggerating, its been over a month I've been calling non stop on both numbers provided on the website (which states BTW that a representative will contact me in 2 days which indeed is a lie!) and I've sent multiple emails. Still no answer! The phone stays ringing for over 30 minutes with no answer and the phone eventually hangs up. I WILL NOT ORDER HERE AGAIN AND WILL NOT RECOMMEND DEF A SCAM! At this point I will cancel my card and get my refund through my bank. Do not make the same mistake I did and order from here! Needless to stay I will never receive this package.

I would have rated this company much lower due to my issues with my order - I used a Groupon for my order of two 50"x60" blankets and paid nearly twice as much as the cost of the items to have it delivered before Christmas - it arrived 3 days after Christmas and only had one blanket. The website is no help - you can't see any details of your order or shipping/tracking details. You don't get an invoice. After sending several emails and getting no response for several weeks other than a robo-ticket number assignment, live chat with the friendly and helpful Yousuf Aman is the only thing that salvaged this Printerpix's review for me. Live chat is definitely the way to go for a solution to your problems! Sradha helped me figure out the issue with my order (why only one came) and Yousuf Aman was quick to provide a satisfying solution. I didn't get my gifts by Christmas but now I will atleast get both of them and from the one that already came I know that the items are really nice quality items (once they come.) I got the deluxe plush and the pictures are very nice. It is soft. It is not at all he heavy though - this is decorative only. So... In summary - the Good: Nice quality items (for display/gift). Helpful live chat support. Once you get the right person, things resolve quickly. Bad: No details on orders. It may not arrive in date range on rush orders you pay (horribly) extra for. You have no way of getting details on what happened yourself. Ugly: emailing support gets you nowhere. It will take a time investment to resolve any issues (over an hour on live chat). Voucher through Groupon didn't work properly on website and there's no way to know until too late.

I placed my order on time for Christmas; the product still hasn't arrived. I have contacted Live Chat and Customer Service and they continue to give me the run around regarding when the product would ship.

Needless to say the gift didn't make Christmas and won't be making 3 Kings Day either.

Contacted them 4 times and was advised it would be escalated and it was the same thing.

Waited on hold 3 times for a Supervisor and each time there was an excuse why one couldn't get on the phone.

Praying that if it ever does arrive at least it's good quality.

When I first started my photo book on November 26th things were going fine except for a few saving glitches. By Dec 9, I could no longer upload pictures to my project. It has been that way ever since. I have called 4 times and sat on hold for 25 minutes every time. Then I have to re explain the issue over and over again. Chatted at least 6 times and emailed 5 or 6. They say they have escalated it to their tech team, and to give them 24 or 48 hours. It has been weeks and I still can't get the program to work. I purchased this through groupon. I'm going to ask for my money back and tell them not to support this company's horrible customer service.

I have been on hold for 25 minutes so far and I haven't talked to a single person yet. I purchased on groupon and the website will not take the amount off of what I already paid. This is very frustrating since I don't want to pay twice what the stated price was. :( I wish I would have looked at the reviews before purchasing the items. I guess this is how they make their money instead of actually providing the service they advertise.

I had trouble with an order I placed for a group of 3 metal prints - only 1 out of the 3 images correctly uploaded to my order.

When I used the chat line to make the correction, Yousuf Aman helped to cancel my incorrect order, and got a new one placed right away. He was extremely helpful throughout the entire process and made sure to follow-up with all of the details.

I can't wait to see how the photos turn out, thanks again!