PrinterPixReviews 4,819

First of all, They ignored my emails after I purchased an item from Printerpix. The item that I purchased from Printerpix was damaged. Even I paid extra money for picture quality, the picture quality is really terrible! I paid 2 days fast shipping, but It took to receive the item more than 7 business days. I send an complaint email about the product, but they didn't even answer! Their customer service and products are horrible.

I ordered 40 cards through a groupon. Followed directions on Groupon. I guess in cart in changed to 1. I noticed this a few days letter and sent an email of which I received a request number. 4 days went by and no one responded to the request. I called and had the rudest rep who basically said it was my fault and that I'd have to pay shipping and than add the product to my cart call back in and they'd place the order. I called back in and talked to a different rep and asked for a manager, they put me back into touch to the first rep saying he was the manager ( which I doubt) He was so rude and kept talking over me ( talked so fast) The call center is in India and they really need better training. Now I have to wait another week and a half for my order ( 39 cards) to come in - haven't received the first order of 1 card. I read a number of reviews after the fact and understand why you're rated so poorly. People wrote review of exact same circumstance of mine so I'm not alone. It's a total scam to get extra money. If I wanted one card it would of cheaper for me to buy one card than the Groupon for 40. You should have logic built into software that says Groupon is for 40 and only one is entered. Will never use your company again. You should of overnighted the corrected order and not let me wait another 1 1/2 weeks. You made no effort to rectify the situation.

Terrible customer service. After waiting on hold each time for 40 minutes to ask why my second photo book was never delivered, they quickly say it shipped. I called the DHL shipping service to find out that the tracking number they gave them was a made up number. It did not exist. I got DHL to draft an email as proof, still Printerpix did not believe me. It has been over 5 months with me calling each month. Yesterday they said it was being held. Now they said they would finally mail it out 15 business days (3weeks). I kept asking for faster shipping but they refused. I wanted a photo book for my 85 year old uncle whose health is not well. Terrible customer service! I would not recommend! Use a different company!

I was excited to order some cute blankets from Printerpix. I ordered and then looked up what they said the production time would be. It said "5 days, but often much quicker!" Well, after 2 weeks I emailed them. Heard nothing. A couple of days later I decided to call. They gave lots of "I'm sorry about that" excuses and then said they'd make sure that it was done as quickly as possible - probably in the next 5 days. I don't understand how "as quickly as possible" means in the normal time you give customers. Then a week later I called again. They said it's done and it's been sitting in the shipping room for 2 days ready to be shipped. It was another 5 days before they even designated it as "ready to ship". Then, they finally shipped it a few days after that. I finally got a response to my first email saying "it looks like it shipped yesterday! You're welcome!". Really?
Not only that, but they charged my $25 for S&H. That much and they can't even ship a product remotely on time? Yeah, no thanks.

Stay away from this company. Once they get their hands on your hard earned cash you'll be lucky to come away with anything. They ignore your emails and when they finally do their replies are mostly generic. My complaint has gone on for a year now and I still have not received a refund. I had broken my wrist soon after purchasing the voucher and asked for a refund as I wouldn't be able to create the book. I was then told that I could still use the voucher when I was able to use my hand which was approx two months later. This was not the case. They had gone back on their word. The credit that they finally offered can't be used on any of their offers, apparently, so it's not worth anything as the full price for the books is astronomical! Absolutely terrible company.

I ordered a canvas on 1/13 and called many, many times and they just kept putting me off. They had every excuse, couldn't talk with superisor. They would call me no later than next day... never called. This was a gift for my 91 year old mom and I couldn't get the canvas. I was lost after paying for it. Weeks of calling and I finally received an email on 3/25 that it was being shipped... 9 weeks after the order and NO updates. At one time I asked to cancel the order and they told me I'd loose all my money. We missed the special occasion for the family picture and when I got it... it was terrible. The picture is so light, pale. Trash... DO NOT USE, you will be disappointed. There are much better deals out there.