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PrinterPix Reviews Summary
PrinterPix has a rating of 2.7 stars from 4,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PrinterPix most frequently mention customer service, live chat and business days. PrinterPix ranks 4th among Photo Printing sites.
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Over the last several years, I have used Printerpix to make numerous photobooks. When having a problem with an order, I always contact them to try to fix it. I have had to call them several times regarding an order that came done in the wrong cover. After talking to several different individuals, I spoke to Paige Cooper. She listened to my concern, talked to her manager and contacted Tech Department to check on why this happened. I am pleased with her careful listening and help. Now I wait hoping that it is done correctly.
Samuel helped my fix some technical difficulties I was having. He was efficient and knew EXACTLY what he was doing to help me. Ive placed a few orders with PrinterPix but this was the first time I needed to speak to customer service and Samuel did not disappoint! Thank you!
TRIED FOR HOURS TO ORDER THE $4 GROUPON WITHOUT SUCCESS. TRIED SPEAKING ONLINE. REDID THE ORDER OVER AND OVER - NO SUCCESS. FINALLY REACHED PRINTERPIX BY PHONE IN INDIA AND WAS SOOOOO FORTUNATE TO SPEAK WITH FRANKLIN. HE WAS SO COURTEOUS, PATIENT, AND HAD SUCH A SOOTHING VOICE. WITHOUT HIS HELP, I COULD NEVER HAVE COMPLETED MY ORDER. EVERY COMPANY SHOULD BE FORTUNATE TO HAVE THEIR OWN FRANKLIN!
It was a long and frustrating process, but the best part about placing my order over the phone was the very kind and friendly representative. She was very helpful and and informative. Thank you Shirley
I was having trouble with a Groupon code and Christina helped me resolve the issue and extended the expiration date for 2 weeks! This isn't the best website for photo books that I have used. Everything will be lost if your project is inactive for a month. Beware!
I had the pleasure of speaking with Christina today in customer service. She was outstanding. Christina is very professional, understanding and very quickly resolved my issue. I have always been very satisfied with my purchases from here. Very professional quality! I would definitely recommend them, you won't be disappointed!
Samuel T. Went above and beyond to help me sort out a confusion with redeeming coupons and did a great job in helping me to the best of his ability. I felt that he did care about my experience.
Christina was very helpful in helping me realize where the mistake was in my order when I received my cards.
She helped me fix it and told me all the steps to get the order resent quickly.
She was polite and gave great service!
I had a problem with purchases in my cart and spoke with Christina who provided excellent customer service. She was polite, thorough and resolved the issues.
I took one star off for the length of time it took to actually speak to a live person.
Austin was GREAT! I had called last week and was told I would be getting an email for the cost. My situation was a little different in the fact I had 80 cards that I had paid for last year and did not use plus I was ordering 100 more. By the time I talked to Austin, I was so frustrated with the whole ordeal. He stayed on the line while the shipping price was emailed to me to make sure I received the email, continued to wait while I paid the invoice, and then placed the order for me. What a blessing he was for me today.
I have got a few albums printed and the quality was very good. But my last book there was a lot of issues which we got sorted. Finally the book arrived but the quality was not great. The system is not good at all when you are having problems with the order. Very Frustrating. You can spend days trying to get the issue resolved. Some of the customer service people are not helpful they even cut you off. But Thankfully there was a girl named Nancy who is exceptional She gets the problem sorted straight away. All in one Chat. Some other customer service people need to take a leaf out of her book. Cannot wait to see the book again Fingers crossed.
HOLA ME ATENDIO NANCY MUY CORRECTA Y AMABLE Y SOLUCIONO TODAS MIS DUDAS GRAN PROFESIONAL. EN TODO MOMENTO MUY ATENTA PARA LLEGAR A BUEN PUERTO GRACIAS NANCY
This week was frustrating due the inability to receive an email from printerpix, but each time I called I received support and information. However, today CHRISTINA went far beyond what I could ever expect. She reviewed the process, explained where the emails may have gone, where to check, as well as, asked me for a 2nd email address. I thought I was going to have to wait until Monday to complete the sending of my books, but she called me back, made sure that I received the email in one of my email addresses and helped process the purchase. She made me glad that I chose printerpix and how lucky I was to have her on my call today. She is fantastic. Thank you, Deborah
Nancy sorted my problem today - really good service and kept me informed all along the way when things were taking a bit long! Excellent!
I first got Jessica in my chat and we were disconnected. I tried again and got Patricia. I had a Groupon that was not working and Patricia gave me a new code and it worked, right away!
Even though I received the wrong calendars. Nancy sorted out the problem quickly and efficiently. Very helpful lady and I am still happy to use the company next time
I had a personal issue related to a shopping voucher to order a large blanket from them. I called a local number in Spain, and a most helpful customer service guy in India tried his best to help. He asked me to send them an email with the PDF file. Since this bounced back, I contacted them online via their web chat.
NANCY, a really helpful lady, strived to help and the issue got sorted within minutes.
Thank you PrinterPix!
Patricia and nancy were both very very helpfull! But if you work with vouchers... not easy, everytime problems, but Patricia and Nancy could help me and it is in order now..
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members