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PrinterinksReviews 50

3.9

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Printerinks Reviews Summary

Printerinks has a rating of 3.9 stars from 50 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Printerinks most frequently mention and customer service. Printerinks ranks 4th among Printer Ink sites.

service
9
value
8
shipping
8
returns
6
quality
8

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GB
1 review
0 helpful votes
Follow Alan H.
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It is so nice to deal with a company who prize customer service first and foremost. The member of your staff I dealt with was very understanding of my problem and responded magnificently.

Date of experience: October 23, 2020
GB
1 review
0 helpful votes
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Excellent service!
October 23, 2020

Great customer service, very helpful staff, polite and easy to make contact via the phone and via email,

Date of experience: October 22, 2020
GB
1 review
0 helpful votes
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Was most impressed by the very quick response to my query and the courteous manner in which it was dealt with. If the product is equal to the customer service I will be more than satisfied.

Date of experience: October 21, 2020
GB
1 review
0 helpful votes
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Great Service
October 20, 2020

Have been using Printerinks during the Covid-19 crisis when all of our normal supplers have had stock issues but always been able to get what we need and all dispatched on the day of order. Price has always been very good and lower than our normal suppliers. Had a recent issue with one of the cartridges and one call to Stefan and all was sorted without any problem. A good company that I would recommend.

Date of experience: October 19, 2020
GB
1 review
0 helpful votes
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Job done, no fuss
October 19, 2020

Had a bit of a problem with an ink cartridge. John sorted it out straight away no problem, replacement sent next day. Well done. You can judge a firm by the way they deal with complaints. On this occasion Printerinks set the standard which many others could do well to follow.

Date of experience: October 18, 2020
Spain
1 review
0 helpful votes
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I think the title really says it all. What else could you ask for. Query + polite response + solution = perfect service

Date of experience: October 17, 2020
GB
1 review
0 helpful votes
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Problem Sorted Perfectly
October 17, 2020

Quick response by John to my email. Printer Inks followed through and put right my address glitch. Assured by customer support chat bot that delivery would be fine and it was, delivery within 2 days of ordering. Very happy with online buying experience, price of inks and work of customer support sorting out my problem. Much improved since my last experience with this company so will use again in future. Happy give 5 stars now.

Date of experience: October 16, 2020
Spain
1 review
0 helpful votes
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Perfection
October 16, 2020

I was extremely pleased with the service I received from Printerinks today when they solved a problem I had. It was very professional and courteous. I have used them for many years and never had to complain before but it was easily resolved

Date of experience: October 15, 2020
GB
1 review
0 helpful votes
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Customer service
October 15, 2020

I had to contact customer services about my address issue, John who dealt with the problem was extremely helpful and was able to assure me that he would have it resolved quickly. If all the other people who work there are as thorough as John then they will keep succeeding as a company.

Date of experience: October 15, 2020
Malta
1 review
0 helpful votes
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Had a problem with new inks on my Cannon and wrote for replacement, After detailed explanation from John matter was solved without incurring any more expenses. Great response and as usual quick service.

Date of experience: October 14, 2020
GB
1 review
0 helpful votes
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First Class Service
October 14, 2020

I had a problem with a cartridge not printing that had previously been supplied by Printerinks. I contacted Stefan who sent me a few suggestions as to what might resolve my problem - none of which worked. I re-contacted Stefan who immediately sent me a replacement cartridge. Problem solved.

Date of experience: October 13, 2020
GB
1 review
0 helpful votes
Follow Mary T.
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I would like to thank Diana, in the customer relations dept of Printerinks. She dealt with my mistake courteously, quickly and professionally. I received really excellent service. I will continue to use your services. The price of the ink on offer is competitive too. Delivery safe and very quick. I thoroughly recommend you give them a try.

Date of experience: October 13, 2020
GB
1 review
0 helpful votes
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Great After Sale Service
October 13, 2020

From the start of my enquiry Marius was great. His response was quick and answered all my questions. His prompt response and resolution to my matter was excellent.

Date of experience: October 13, 2020
GB
1 review
0 helpful votes
Follow Paul H.
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My query regarding an order I had placed was swiftly and professionally resolved by Stefan - well done.

Date of experience: October 11, 2020
GB
1 review
0 helpful votes
Follow Barry L.
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Printer ink
October 9, 2020

I was very happy with the service provided by Printerinks.
The web page was easy to navigate around and the products were good

Date of experience: October 8, 2020
GB
1 review
0 helpful votes
Follow Lesley F.
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Inks arrive in good time, reasonable value and compatible with my printer.
They responded quickly when I wanted to unsubscribe from emails and couldn't get it to work automatically online.

Date of experience: October 8, 2020
GB
1 review
0 helpful votes
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I've used them for 2 years now and only had a problem with 1 cartridge for my Brother multifunction printer (out of 50+ cartridges?). This was replaced without any drama. Never had a problem with customer services.

Date of experience: October 6, 2020
GB
1 review
0 helpful votes
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Replacement cartridges
October 8, 2020

Very quick and clear response to my query with perfect outcome and replacement for faulty cartridges already despatched
Many thanks

Monty Navias

Date of experience: October 6, 2020
GB
1 review
0 helpful votes
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Delivery issues
October 2, 2020

I have used Printerinks on several occasions whilst working from home and although I cannot fault product, delivery is a concern. I have paid extra for quick delivery on last two orders but both times delivery has not been on time. I ordered on Monday and delivery was confirmed for Tuesday evening, it is now Thursday and still no ink! The excuse was that DHL did not have my full address, but that is always on receipt so I do not see what the problem was. When I finally found a way of contcting them about the problem, John was very helpful and explained the issue and when I would receive inks, hopefully today.

Date of experience: September 30, 2020
GB
1 review
0 helpful votes
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I had a series of faulty products delivered, probably resulting from COVID. Stefan fixed the problem for me.

Date of experience: September 30, 2020