On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
PrimeXBT Crypto Exchange: A Comprehensive Review
PrimeXBT is a leading cryptocurrency exchange that has gained significant popularity among traders worldwide. In this review, we will explore the key features, benefits, and drawbacks of using PrimeXBT for your cryptocurrency trading needs.
User Interface and Trading Experience:
PrimeXBT offers a user-friendly and intuitive trading platform that caters to both beginner and experienced traders. The platform provides a wide range of trading tools, including advanced charting features, order types, and risk management tools. The smooth and responsive interface ensures a seamless trading experience, allowing users to execute trades quickly and efficiently.
Asset Coverage:
One of the standout features of PrimeXBT is its extensive asset coverage. The platform supports a diverse selection of cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), Litecoin (LTC), and many more. Additionally, PrimeXBT offers leveraged trading,...
PrimeXBT Reviews Summary
PrimeXBT has a rating of 4.6 stars from 345 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PrimeXBT most frequently mention crypto futures, support team and taker fees. PrimeXBT ranks 6th among Investing sites.
We monitor reviews for authenticity
I don't know if it's intentional or not, but crypto futures here seem to have better conditions than CFDs. Now I understand that with their pxtrader 2.0 they wanna unify them, but i think people are different. Those who wanna trade crypto futures would trade it even despite the costs, because thats their choice of an asset. I like trading those because of volatily and if you have the right information, you can predict the upcoming trend.
I am here to compliment primexbt support because those usually answer in a minute or less. Having so many users but still fast support is a massive achievement, and I hope they keep on with it.
Switched to primexbt, before they exclusively offer trading perpetuals and cfds at one platform (technically it's on different platform, but at one place) Key things worked fine: liquidity, withdrawals by both fiat and crypto, not AI support. Of course, they need to add more tickers… Not now, crypto is a little bit dead. I trade gold and silver. Banal I know…^_____^
Hello there Khalid B.,
Thank you for taking the time to share your feedback! It is very important for us to see what our traders think about us.
We are really pleased to hear that you are satisfied with key areas like liquidity and withdrawal processing! These are fundamental to our brokerage, and we take them seriously as we aim to provide you with the best experience possible. Plus, we are always working hard to ensure you have reliable access to various markets all in one place.
Should you ever have any questions, please feel free to get in touch with our customer service team as soon as possible! They would be more than happy to assist you.
Kind regards,
The PrimeXBT Team
The way they write their market analytics is indeed good, there are a lot of factors mentioned in the text and they always share what insights we should take into consideration. Ya know I used to not rely heavily on built-in analytics. But after following a few of their recommendations, ngl, I changed my opinion and I can say they're helpful enough to make decisions on markets properly.
Hello there Luthando M.,
Thank you for your thoughtful feedback.
We are pleased to hear that our market analytics have proven valuable to you. The research team at PrimeXBT aims to provide well-structured analysis that takes into account multiple market factors, while clearly highlighting the key insights traders should focus on when assessing current conditions.
Our analytics are designed to support informed decision-making rather than replace individual analysis, so it is encouraging to know that combining our insights with your own experience has helped you refine your market perspective.
We appreciate your trust in PrimeXBT and wish you continued success in your trading journey.
Kind regards,
The PrimeXBT Team
First things first thank you for PXTrader! Ineed a good starting point for any trader.
And thanks for quick payments, the selection is nice.
Futures are interesting because those were new to me, and not anymore. I like the filters too I can choose between various categories, and sometimes I trade no-fee assets too ;) keep adding more please, appreciate.
Hello Tariq P.,
Thank you for sharing your experience with PrimeXBT - we’re glad to hear that getting started was quick and straightforward for you.
It’s great to know that PXTrader has been a solid starting point and that you’re enjoying the fast payments, intuitive filters, and the ability to explore different asset categories - including no-fee assets. We’re also pleased to hear that crypto futures, which were new to you at first, have now become an interesting and familiar part of your trading activity.
You may also be interested to know that we’ve recently expanded our crypto futures offering even further. We have listed 40 new crypto futures trading pairs, significantly increasing asset coverage across popular segments such as AI, Layer-1 and Layer-2 networks, DeFi, Infrastructure, Meme tokens, NFTs, Metaverse, and Payments. Newly added markets include actively traded assets like CELO, DASH, DYDX, EIGEN, SNX, ZK, ZRO, as well as trending tokens such as HYPE and PUMP. These markets are available with competitive trading conditions, including 100–150x leverage on most pairs, and up to 400x leverage on BTC and ETH.
This expansion reflects our ongoing focus on providing traders with broader market access, strong liquidity, and cost-efficient trading conditions.
Thank you for being part of the PrimeXBT community and for your kind feedback.
Kind regards,
The PrimeXBT Team
Research section is there, and some articles are present... like how to trade silver and that, good that they dont only focus on cryptos. But its not a compelete academy and they can set this as their 2026 plan.
What they keep doing is adding more futures like recently and i'd apprecaite more zero-fee assets, not only temporary but for permament basis as well.
Hello there Chaudhry B.,
Thank you for taking the time to share your thoughts!
We are thrilled to hear that you find our educational content helpful, especially the insights that go beyond just the crypto markets. We are always working on expanding our learning resources, and we are committed to making our services even better for you!
We also really value your feedback on our fee structure. Our goal is to empower our traders, which is why we strive to offer the best fees possible to help you maximize your profits! It is great to hear that many of our traders appreciate our low fees.
Should you have any questions or need assistance, make sure to get in contact with us as soon as possible!
Kind regards,
The PrimeXBT Team
Everybody talks about these fees. 0.01% maker is lower than on Binance and so on… For me the true value was in how the leverage could be used. Depending on the asset and its current volatility, I managed to allocate a part of the account or the whole balance, in margin and isolated modes, respectively. Great way to keep a solid rm, even at times of unpredictability. On top of this, I could easily change the ratios while trading… Generous ration! X Up to x500 for bitcoin for example.
In fact, since I joined, only in last months I had a stagnation, but overall it was only account's upward growth^_^
Hello Shahbaz B.,
We appreciate your thoughtful and insightful comments about our leverage system.
Indeed, we focused on delivering efficient trading conditions, including fees and leverage. We recognise the volatile nature of the crypto market, where risk management is crucial to traders’ performance. That’s why we offer both cross and isolated margins to better control each position when trading perpetual futures. Furthermore, we allowed our traders to determine their own leverage ratios, setting appropriate levels based on their deposit, trading goals, and risk tolerance. Good news: traders don’t need to go anywhere to initiate these changes; they can adjust settings directly in the platform in a few clicks.
Stories, like yours, serve as a good illustration that everything is possible with the right approach and suitable trading conditions. We’re sincerely happy for your achievements!
Kind regards,
The PrimeXBT Team
Dammit... I somehow missed that. Why nobody talks about how high leverage PrimeXBT offers on BTC and ETH. I can open positions with 500x and 400x leverage respectively. I was really surprised because even other top-tier crypto exchanges can't boast of such benefits... With proper risk management, I can make most of them effectively!
Hello there Elam G.,
Thank you for sharing your experience.
PrimeXBT does offer access to high leverage on major crypto assets such as BTC and ETH, which can be an effective tool for experienced traders when combined with disciplined risk management. Our goal is to provide flexible trading conditions that allow clients to adapt position sizing and strategies to different market environments.
At the same time, we would like to emphasize that high leverage significantly increases both potential returns and potential risks. We always encourage traders to carefully assess their strategies, use appropriate risk controls, and trade responsibly.
We appreciate your feedback and thank you for choosing PrimeXBT.
Kind regards,
The PrimeXBT Team
Noticed that one day the name "Crypto Futures" just disappeared... i was like "what is going on"...
Then checked the update from the broker, now it is called PXTrader 2.0. WHen I first checekd, I didnt understand what was changed, all was and still is the same... the same functionality, the same TV chart... same crypto futures, same leverage... but, turns out the plan is to unify all in one hub... in the future... when? Idk, but the idea is interesting.
I just dont wanna lose TV charts, and leverage I have. Also, it aint just crytpo, I also check the commodities, take for example the recent silver boom - spectacular run...
Hey Danish M.,
Thank you for the feedback.
PXTrader 2.0 is primarily our branding and structural step toward unifying crypto, commodities, and other markets into a single trading hub over time. All the core elements you value (TradingView charts, leverage, instruments, and execution) remain unchanged. There are no plans to remove them.
The goal is a smoother, more flexible experience as new features are added gradually, without disrupting existing workflows.
We appreciate you trading with us and sharing your perspective. Thank you!
Kind regards,
The PrimeXBT Team
Nothing was freezing, no delay in each service I tried. For me and my trading style it was critical. When you work with crypto and do it with some volatile coins, each second of delay might cost you $$$. I didn't have problems on the trading end. Smooth execution of both pending and market orders, forgot about slippage in usual trading time. On other processes, the situation was also good. Support answers basically 24/7, withdrawals are made within indicated timeframes. It didn't take them long to approve my requests thankfully!
Hello there Devraj L.,
Thank you for taking the time to share such detailed feedback! Your insights really inspire us to keep pushing for improvement.
We are thrilled to hear that the platform’s speed and performance met your expectations! We know the crypto market can be a bit wild, and timing is everything, so providing a stable experience with minimal delays is a top priority for us. It is fantastic to know that this positively influenced your trading experience.
We also truly appreciate your kind words about our support team! We are always striving to ensure timely assistance. If you ever need help during your trading journey, do not hesitate to reach out!
Kind regards,
The PrimeXBT Team
Crypto market is dynamic, I am not into that much, but I follow for sure the leading ones. So also read abt big crypto exchanges, and somehow stumbled upon PrimeXBT. It was written in some of the reviews that it even had better dees than binance... I was a bit skeptical abt it, so did my own research: went to the website, and... turns out it is true. The fee strucurre is so on crypto futures. Really good, but apart from crypto, there is wide array of other cfd trading instruments as well - my fav ones, so I opened an account.
Deposited 1200 dollars via binance pay..., all went well, however, I dont have many options to fund, turns out that it is based on coutnries, some countries have more options, some less... and I am not so lucky...
Hello there Uday H.,
Thank you very much for sharing your honest feedback with us.
We’re happy to know you could explore new trading opportunities in terms of transparent and cost-effective crypto futures, as well as your favourite CFD assets. Our main goal was to provide versatility in assets, so every trader could trade what they thought suited them best. Along with asset diversity, we emphasised low trading costs, which our traders have already recognised in reviews and forums. Spreads for our CFDs start from as low as 0.1 pips, while crypto futures can be traded with just 0.01% maker fees. This is a part of our mission to empower traders to boost their trading performance.
Regarding payment methods, we offer both fiat and crypto for deposits and withdrawals. While available options can vary from country to country, we tried to give access to the most convenient and widely used ones.
Your comments and suggestions are taken into account, and we’ll continue to develop our service to ensure even greater trader satisfaction.
Kind regards,
The PrimeXBT Team
Going to use this opportunity to talk about ciphertraces(dot)com. They saved me from being bankrupt. I was told to invest and lost huge amount of money. Contact them if you need help regardless in case of scam
Going to use this opportunity to talk about ciphertraces.com. They saved me from being bankrupt. I was told to invest and lost huge amount of money. Contact them if you need help regardless in case of scam
Going to use this opportunity to talk about ciphertraces.com. They saved me from being bankrupt. I was told to invest and lost huge amount of money. Contact them if you need help regardless in case of scam
Even though they don't run any online webinars unlike other brokers, here you can find a lot of insights in the market research tab. I recently read their analysis about BTC. It kicked off the new year with a big momentum, the price finally raised from $85,000 to $92,000. It's so underrated, guys. If you want to become better at trading, reading primexbt researches is a must have! They tell only the most essential information and share with global changes!
Hello there Mohsin M.,
Thank you for sharing your detailed feedback.
We appreciate you highlighting the value of our Market Research section. Our analytical content is designed to focus on essential market drivers, key macroeconomic factors, and meaningful price dynamics, helping traders better understand broader trends rather than short-term noise.
While we do not currently offer live webinars, our research materials are continuously updated to provide timely insights across major markets, including cryptocurrencies such as BTC. We are glad to hear that our analysis helped you better assess recent market momentum and global developments.
Thank you for recognizing the effort behind our research and for choosing PrimeXBT as your trading platform.
Kind regards,
The PrimeXBT Team
Starting with things I not like here:
Only that they have high volume requirements for vip1 and vip2 levels.
What i Like is more:
Pxtrader 2 idea to collect everything together
Low fees still 0.01% maker.
To be fair about my negative remark tho, even 0.045% base fee for taker is low on its own and doesn't take up much of your balance.
Nice to be able to trade with a regulated broker with nice reputation, cheers!
Hello Noel A.,
We're thrilled to hear that you are excited about the vision behind PxTrader 2.0 and its unified platform approach. Our goal is to create a seamless and comprehensive trading experience, and it's great to know this resonates with you.
We also appreciate your positive remarks on our low fee structure. Our aim has always been to provide competitive pricing, and we're glad you find the 0.01% maker fee and the 0.045% taker fee valuable. Your understanding that our fees are designed to be efficient and not erode your trading balance is exactly what we strive for.
Regarding your point about VIP volume requirements: we acknowledge that our VIP tiers are designed for our most active traders. We constantly review our structure to ensure it provides value across all levels of engagement.
Kind regards,
The PrimeXBT Team
Idk seems like they won't handle crypto exchanges and usual cfd trading… In practice, it was a faily good experience, tho I would give the shot to their cfd trading. I missed some coins I used to see on other exchanges and sometimes there were some Qs about the liquidity. Trading on mt5 that they offered, in its turn, looked more smooth features and cost wise. Support service was cool for both ngl
Hi Farhan G.,
We appreciate your honest feedback regarding the combination of exchange and CFD trading. We appreciate your suggestion for the availability of specific coins.
We are pleased to hear you had a positive experience with our CFD trading and found value in the features and costs on our MT5 platform. Your consideration to give our CFD trading a shot is encouraging. Our goal is to provide a comprehensive and seamless trading environment.
Please feel free to reach out to our support team at any time if you have further suggestions.
Kind regards,
The PrimeXBT Team
From the first day I felt comfortable at this platform. Prompt and friendly support would respond until I'm satisfied. Affordable trading, in terms of minimum investment and trading costs. I could do both crypto exchange and trading, which was a nice way to understand what appeals the most. At the current date, only positive insights about my XP WITH PRIMEXBT
Hi Bryan C.,
Thank you for taking the time to share your positive experience with PrimeXBT. We’re delighted to hear that you felt comfortable on the platform from the very beginning and that our support team has met your expectations with prompt and friendly assistance.
Providing accessible trading conditions, competitive costs, and flexible options, such as both crypto exchange and trading, are key priorities for us, so it’s great to know these features have helped you explore what best suits your trading style.
We truly appreciate your trust and your feedback. Your insights motivate us to continue improving our services and delivering a reliable, user-focused trading experience. We look forward to supporting you on your continued journey with PrimeXBT.
Kind regards,
The PrimeXBT Team
The support the primexbt provides is not only technical, but emotional as well 😀 it's alwasy nice to talke with people with emotion, not robots. Jokes aside, they have excellent support. The platform is somewhat comlex for new traders and it's good to have where to ask question and get real answers, not generic or simply redirect you to FAQ
Hello there Gopal M.,
Thank you for sharing this. We really appreciate it!
We’re happy to hear that our support made you feel comfortable and understood. That’s exactly what we aim for. Trading platforms can feel complex at first, especially for new traders, so having real people ready to explain things clearly (not just copy-paste answers) is very important to us.
Your feedback confirms we’re on the right track, and we’re always here whenever you have questions!
Kind regards,
The PrimeXBT Team
Yeah, it's a great feature that the broker offers. Haven't yet had a choice to choose between isolated and cross margins, felt like a noob :) Anyway rm become more solid💪
Hello there Gabriel K.,
Thank you so much for taking the time to share your experience.
Indeed, understanding the peculiarities of cross and isolated margins can be challenging, even for experienced traders. That’s why we offer a series of informative articles, available at our “Help Center “ https://primexbt.help/en/
In simple words, isolated margin uses only a small portion of the trading balance, while cross margin uses the entire balance to prevent liquidation. By implementing this feature, we offer our traders greater flexibility to manage their positions more effectively, aiming for consistent, effective trading.
Your feedback means a lot to us, as it helps further develop our service. We really appreciate your contribution.
Kind regards,
The PrimeXBT Team
I decided to top my pxtrader account via an apple pay... actually I was a bit surprised first time I saw this method, very convenient to me. The process was fast and secure.
I trade so far on PXTrader, mostly some commodities, hold for logn term. Natural gas has made quite a good run, so I rode it. But swaps could be lower
Hello Wei N.,
Thank you for sharing your experience with PrimeXBT.
We’re glad you found Apple Pay a convenient, fast, and secure deposit option. Expanding payment methods to improve user experience is an integral part of our platform development.
It’s also great to know that you’re actively trading commodities on PXTrader and that your long-term position in natural gas has performed well. Commodity markets can indeed offer strong opportunities as long as you're exploiting well-planned strategies.
We appreciate your feedback about swaps. Swap rates are influenced by market conditions, liquidity providers, and financing costs, and they may vary depending on the instrument. Your input will be taken into consideration as we continue to review and optimize our trading conditions.
If you ever need clarification on swaps or assistance with your account, our support team is always available to help. Thank you for choosing PrimeXBT!
Kind regards,
The PrimeXBT Team
Primexbt earned my respect after reading the news that they compensated their clients during the recent unexpected gold volatility. This is the kind of broker you wanna trade with!
Hello Tariq A.,
Thank you for your feedback.
Trading financial markets is inherently challenging, particularly during periods of extreme volatility.
On the night of 16 November 2025, the gold market experienced unprecedented volatility, which caught many traders on our platform off guard. The abrupt price movements, driven by this extreme volatility, resulted in the liquidation of some customers' positions.
At PrimeXBT, we made the decision to compensate a portion of the losses incurred by customers whose positions were affected during this abnormal event. We appreciate the trust you have placed in us.
We would like to remind you that navigating volatile markets requires avoiding overleveraged trading and adhering to a rigorous risk management plan.
If you have any questions, please do not hesitate to contact us.
Kind regards,
The PrimeXBT Team
It was so obvious that the market would dump after the FED's decision on interest rates. I shorted BTC and ETH from the highest local levels, $******* and $3400 respectively...
Hello there Tan S.,
Thank you for sharing your market experience.
The recent volatility around the Federal Reserve’s interest rate decision was indeed significant, and many traders closely monitored those levels. We are glad to hear that the platform supported your strategy during such a sharp market move. PrimeXBT is designed to provide fast execution and stable performance precisely during high-impact events like these, when timing matters most.
If you ever need assistance with risk tools, margin settings, or navigating major news periods, our team is always here to help. We appreciate your trust and wish you continued disciplined and successful trading.
Kind regards,
The PrimeXBT Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Adeel B.,
You've made an excellent observation regarding our crypto futures offering. We strive to provide a diverse range of products at competitive prices to cater to the varying preferences and strategies of our global trading community, as you've highlighted. It's great to hear that you value the volatility and opportunities in the crypto futures markets.
We are also thrilled that your experience with our support team has been positive. Providing fast, efficient, and helpful support is a top priority for us, and we are committed to maintaining this standard as we continue to grow. If you have any questions, please get in touch with us anytime.
Kind regards,
The PrimeXBT Team