PrimeXBTReviews 333

Hello Danish R.,

We're happy to hear that our support team was able to guide you through your first crypto deposit and that your subsequent withdrawal was quick and smooth.

We understand that managing a crypto wallet can be a new process for some. For an even more straightforward experience, we also support fiat currency deposits. This can be a great option to save the hassle of setting up a wallet. Our support team is equally ready to assist you with any fiat deposit questions you might have.

Kind regards,
The PrimeXBT Team

Hi Jabulani S.,

Thank you for sharing your experience. Your feedback is invaluable to us and plays a crucial role in improving our services.

We are pleased to hear that our market overviews helped you navigate the recent flash crash with greater confidence. Providing timely insights and analysis is part of our commitment to supporting traders in making informed decisions, especially during periods of high volatility.

If you ever have any questions or need additional guidance, please feel free to contact our customer support team at any time.

Kind regards,
The PrimeXBT Team

Hello there Nhlanhla F.,

Appreciate your honest feedback!

We understand that many traders prefer speaking directly with a real person instead of going through a bot. The chatbot is mainly there to speed up answers for simple questions, but once connected with a live agent, our team is always ready to provide fast and personal assistance.

Glad to hear your support experience was a positive one once you got through. We’ll continue to work on making that transition smoother!

Kind regards,
The PrimeXBT Team

Greetings Bilal C.,

Thank you for sharing your perspective.

We understand that higher funding rates can be a concern for some swing-positional strategies, and we appreciate your honest feedback. At the same time, we are pleased to hear that you value the availability of up to 200x leverage on BTC and ETH, which is designed to provide traders with greater flexibility and opportunities in volatile markets. Your input helps us continue improving our trading environment.

Kind regards,
The PrimeXBT Team

Hey there Junaid K.,

Thanks a lot for sharing such detailed and honest feedback!

It really means a lot to us when experienced traders like you point out the things that make PrimeXBT stand out. We put a lot of effort into keeping the app simple and user-friendly without cutting back on the powerful tools behind it. Hearing that you find the interface smooth, fees fair, and payments seamless really makes us proud. These are exactly the areas we aim to excel at. We’ll keep working on making the app even better so every trade feels effortless for you.

Enjoy your trading journey with us, and if you ever need tips, new features explained, or just want to share more feedback, we're always here to listen!

Kind regards,
The PrimeXBT Team

Hi there Sipho S.,

Thanks for sharing your thoughts!

It’s great to hear that your experience with execution has been smooth, even with larger orders. At PrimeXBT, we do work with multiple liquidity providers and market makers to help ensure fast and reliable execution, which really matters when trading volatile or low-cap altcoins. Many traders notice that being able to execute sizeable orders quickly gives them more confidence and flexibility in their strategies, especially during market spikes.

Your observation highlights one of the key benefits of trading here: consistent execution speed that supports both high-volume and opportunistic trades.

Kind regards,
The PrimeXBT Team

Hello Lakshman R.,

Thank you for acknowledging our educational resources and sharing your perspective with the community.

We truly appreciate you taking the time to review our tutorials and recognizing their value for newcomers to trading. Our educational content is designed to provide practical, applicable knowledge that traders can immediately implement on our platform, helping bridge the gap between theory and real market execution. Your endorsement as an experienced trader who finds our trading conditions legitimate speaks volumes, especially when combined with your recognition that even seasoned traders might discover useful insights in our materials. This balance of robust educational support and professional-grade trading conditions reflects our commitment to serving traders at every stage of their journey.

Whether you're exploring advanced strategies or helping newcomers get started, our support team remains available to ensure everyone gets the most from their PrimeXBT experience.

Kind regards,
The PrimeXBT Team

Hello there Syed S.,

Thank you so much for your trust.
We’re delighted to know you found our platform suitable for your trading.

Your words are very valuable to us, ensuring that we’re on the right track with what we offer. We always prioritize the opinions of our traders, as they’re considered to be a true growth engine for our platform. We ensure every trader has an opportunity to trade what they want and how they want, while doing it on a constant basis.
That’s why we offer a big range of trading modes, assets and platforms, such as copy trading, which connects both strategy providers and followers, providing the entries even when ideas are not sparkling.

We wish you consistent and continued trading on our platform! It’s an honour for us to have you on board.

Kind regards,
The PrimeXBT Team

Dear Kamarul N.,

Thank you so much for sharing your experience with our customer support.
We’re glad to know you like their fast responses and human presence.

Indeed, we use only real support agents, leaving the generic and general answers for our FAQ section. It’s our mission to assist traders in every challenge they might face in their trading process. Regarding the location of the live chat button, it’s in the left corner, highlighted by a blue flag, where traders can choose the preferred communication method, such as live chat, phone line or Telegram messenger, directly getting in touch with our agents.

Feel free to try out, once you need any assistance!

Kind regards,
The PrimeXBT Team

Hi there Kareem L.,

Thanks for sharing your thoughts. We’re glad to hear you’re enjoying the simplicity of trading on PrimeXBT!

We totally get that forex can feel complex, especially with macro factors constantly in play. That’s why we aim to give traders access to a broad mix of markets: crypto, indices, FX, commodities, so you can lean into the assets you read best (like ETH or BTC 📈).

We’ve built PrimeXBT to be as streamlined and flexible as possible for every type of trader.

Keep trusting your setups, and if you ever need assistance, our 24/7 support is just a click away!

Kind regards,
The PrimeXBT Team

Hello Lwazi K.,

It's great to hear that Binance Pay has been working smoothly for your transactions—convenience is a key factor behind our decision to integrate multiple payment options, allowing our traders to find the one that fits their personal workflows.

Please note that PrimeXBT offers a wallet feature, allowing you to securely store funds for both trading and withdrawals. You can deposit into your wallet, hold your assets there, and transfer them to your trading account whenever you're ready to enter the market or withdraw directly from your wallet with ease.

If you need any guidance on using it to further streamline your workflow, please let us know. We're always here to help keep things running efficiently for you!

Kind regards,
The PrimeXBT Team

Hello Santiago M.,

Thank you for sharing your trading insights with us and highlighting the transparency of our fees!

It's great to hear you're taking advantage of the crypto futures market using our platform, and it's even better to know that our low, transparent fee structure is adding real value to your strategy.

By offering fixed maker and scalable taker fees, we're committed to keeping trading costs competitive and straightforward with no hidden charges.

Wishing you all the best with your long positions this summer—we're excited to see where the markets go right alongside you!

Kind regards,
The PrimeXBT Team

Hi there Khai B,

Thank you very much for your review.
It’s an honour for us to know that our service is compared to top-tier crypto exchanges in our favour🙂

We focused on providing more accessible trading services to ensure every trader will benefit from their experience at our platform. You’re right; trading costs for crypto futures are only 0.01% maker fee and 0.045% taker fee, which, in the case of taker, can be even lower if you trade with larger than $5mln monthly volume.

Again, thank you for your feedback, and may your trading be successful!

Kind regards,
The PrimeXBT Team

Hey Andile M.,

Thank you for sharing your honest and thoughtful review!

We’re glad to hear that you recognize PrimeXBT as a reliable and secure platform in the crypto trading space. Transparency, strong operational standards, and offering high-grade regulations are things we take seriously—so it’s great to see that reflected in your experience.

We also appreciate your comparison with traditional non-cryptocurrency brokers. We’re continuously working to improve our services by adding more features, enhancing compliance, and improving the overall experience of our traders to meet—and exceed—industry standards.

If there’s anything specific you’d like to see or suggest, we’re always listening. Thanks again for being a part of the PrimeXBT community!

Kind regards,
The PrimeXBT Team

Hey there Gael T.,

Thanks for sharing these insights into your personal approach to trading on PrimeXBT!

Features like different margin modes for perpetual cryptocurrency futures are absolutely essential in making sure that our platform is highly versatile and suitable for different trading styles. Your confidence in choosing the right tools is commendable—we’re glad to hear that you were able to find a way to take advantage of our features.

Please make sure to message us if you have any questions or would like to provide further feedback—we’re always here for you!

Kind regards,
The PrimeXBT Team

Hello there Nathi T.,

We greatly appreciate your feedback and the opportunity it provides us to improve our services.

You're correct—our futures trading model operates on a maker-taker fee structure. While the base rates are 0.01% for makers and 0.045% for takers, it's important to note that taker fees can decrease based on your trading volume. This tiered structure is designed to support and reward active traders. Still, we fully understand that for strategies like scalping, even small fees can have an impact over time.

We’re always working to keep our trading conditions competitive, transparent, and suitable for various trading approaches. If you have any questions or need assistance, our support team is available anytime.

Kind regards,
The PrimeXBT Team

Dear Sibusiso D.,

Thank you for telling us about your experience!

Cryptocurrency transactions can be a fast and cost-efficient way to withdraw your hard-earned profits. Hearing that you’re finding it convenient means a great deal to us.

Even though we’re doing our best to make sure the platform is accessible to traders with all levels of experience, we understand that some people might have a more challenging time navigating it.

In this case, practising by utilizing one of the available demo accounts may give you the amount of practice needed to get comfortable with the available features and execute your orders with more confidence.

We wish you successful trading!
The PrimeXBT Team

Hello Sipho K,

Thank you for sharing your experience with PrimeXBT.

We understand that getting used to a new platform can be a bit overwhelming at first, especially with the range of features we provide. We're glad to hear you’re finding value in our smooth trading execution and the quality of our analytics. Your feedback regarding the interface and fee structure is appreciated. We're continually working to improve user experience, and we might take your suggestions into consideration.

In the meantime, feel free to reach out to our support team at any time—they’re always available to guide you through the platform and clarify any questions. We're here to support your trading journey every step of the way.

Sincerely,
The PrimeXBT Team