PricelineReviews 2,679

Booked a hotel room and rental car, noting 100% refundable! The NEXT day, 10 days prior to trip, I decided I didn't need the rental car and really wanted a downtown hotel. I was told I could cancel the hotel but not the rental car. I have booked many rental cars directly through companies and always have been able to cancel/make changes. I feel that I was deceived by the 100% REFUNDABLE on the website. I will never book through PRICELINE again. My advice is to book directly through vendors. It's usually much cheaper anyway.

I rented and paid for a hot tub room through Priceline. The hotel informs me there are no whirlpool rooms available and that Priceline should not have listed them as available. I have a room that could not be canceled. I call Priceline and had to wait hours for a call back as they were too busy. They finally called me back and said they spoke to the hotel and I would be refunded the next business day. Mind you, I made the reservation and the money was taken instantly. It's been six days and I'm still waiting for my refund. I will NEVER book thru them again. This is the second time I've been burned. There won't be a third.

I booked a round trip to Vegas 3 months in advance. While I was on my trip they changed my flight so I had a 21 hour layover at JFK. I tried calling Priceline and waited 2 hours for a call back and when they called back, they redirected my call to the flights department which was another 3 hour wait. Once they called me back, 5 minutes into the call I was disconnected (with no call back) and had to start the whole process again. In all, it took me 10 hours to talk to someone, and once I did, they were rude and would not help me and wanted me to pay for the difference to change my flight. This was not my doing and should not of been treated like this or been charged extra. I called JetBlue and explained the situation and within 20 minutes I had another flight with no extra cost. Thank you JetBlue! I WILL NEVER BOOK WITH PRICELINE AGAIN! There are many other companies I can book online trips with.

I wouldn't even give it a 1. I have been using them for years and whenever I had an issue they were NO help. This time, I am LIVID! My flight home was cancelled the night prior, I waited ALLLL night for a call. When I finally got to speak to TWO people, they both had different stories, how do neither of you know the full details? Pathetic. Left me on hold for another 30 minutes just because they wanted to! I will pay the $1000 it's going to take me to get home with Delta today but NEVER AGAIN! I will do whatever it takes to expose the unprofessionalism (even though this email itself is unprofessional IDC)! Also, how much do you pay for those 4-5 star reviews on google? Every other site seems to have you at a 1-2 stars.

We booked a rental car through Priceline and had to cancel our trip because our daughter ended up getting Covid. We called Priceline twice and they didn't care. They said they would not refund our money. The car was through Budget car rental and we called them as well and they said they did not receive a penny of the money, they said Priceline had all of the money. After a 3rd time talking to Priceline, They put me on hold for over an hour. Had to call back and they put me on hold again knowing that I would not wait and hung up. This place is an absolute joke. We will never ever book anything through them again and we have told all of our family and Facebook friends as well

Zero stars! I booked with Priceline in August for flight and travel. Both Priceline and fox rental car charged me for the booking. Fox rental said they would return my deposit and kept it as well as The double charge from Priceline. In September, I booked with Priceline and dollar rental car and Priceline charged me twice for the rental again! I didnt notice the august mishap until I started looking at my transactions in September.
This is crazy thievery! Class action lawsuit needed! I've contacted the BBB and then some. DO NOT USE PRICELINE and if you do check tour transactions!

Priceline is a scam and their Customer Service Reps are greedy, useless, lairs. I booked my room and paid fully. The hotel overbooked. I have an email from the GM stating they refunded Priceline and Priceline owes me a refund. Priceline is now claiming I was a no-show and they're not going to refund my fully paid room. You see good reviews and bad on various sites, is it worth the risk to be one of the 2/5 people they rip off? All they need is a few good (or fake) reviews to keep the scam going.

I booked a room in Liberty Mo for 9/5 and the next day found out that we would get to keep our 3 grand-kids with us. I called Priceline and was told all I needed to do was call the motel and pay the difference for a room with a pull out which I was happy to do, I called the motel and was told Priceline would have make the switch. I called Priceline back and was told they could do nothing. I know there was no cancellation, I was just needing to upgrade but they wouldn't help me even though "Holly" said it wouldn't be a problem. Well the only problem now is who I will start using for the 10/15 times a year I need a room or a rental car because it sure as heck wont be Priceline