Priceline

I am writing this review to warn other travelers about the complete lack of support you will receive if an issue arises with your booking.

I made a prepaid reservation through Priceline for the Econo Lodge Near Reno-Sparks Convention Center (Trip Request #*******395). Due to unexpected circumstances, I was unable to check in on the scheduled date.

Prior to and immediately following the missed stay, I reached out in good faith to both the hotel and Priceline to request a basic accommodation—whether that meant modifying the stay dates, granting a partial trip credit, or issuing a partial refund. As the merchant of record taking payment, Priceline outright refused to offer any flexibility or alternative service value, choosing instead to pocket 100% of the funds for a service never rendered.

Even after exhausting direct resolution attempts and third-party informal mediation, Priceline maintained a strict stonewall approach.

If you book through Priceline, be aware that if your travel plans face unexpected shifts, they will enforce absolute zero-tolerance policies rather than working toward a fair resolution. Save yourself the headache and book directly with hotels instead

Update 6/12/26
I have proof in writing from the hotel contradicting Priceline. My refund was in fact approved nearly a month ago. I was approved for a 3 night refund this entire time. A manager confirms this in writing. I have the screenshot and I've sent it to my credit card company, Priceline, and posted it across the internet.

I checked in on 5/19/26 for what was meant to be a four night stay at the Dolphin Sands. That evening, a couple of hours after checking in, I ate at the Coastal Grill that is within the hotel downstairs. I ate a crab cake dinner and became violently ill all night.

Around 8:00AM on 5/20/26, I went to the front desk to speak with Mariah to let her know that I was sick and needed to leave. She told me that guests have been complaining for days about getting sick from seafood at their restaurant. Mariah said that a guest had to stay an extra day because they were too sick to travel. While we were talking, a woman and her son came up behind us and mentioned that her son was sick all night after eating at the same restaurant. Mariah said, "Maybe I should tell someone." I told her she needs to because kids should not be getting sick. After asking some further questions, I learned that she had not told the restaurant or a manager about the illnesses. I was very confused and scared about what had happened to me and what was happening to others.

Mariah told me that she put notes in the system for her manager, and for Priceline, which is how I purchased the stay, for a refund due to a medical event. I told her that I would even be fine with paying for the one night that I was there. I felt like that was reasonable. The total was $1,008.68. I was told that the resort fee and the parking fee (separate charge) would be removed from my card and I would only pay for one night which is what happened. Mariah told me to contact Priceline when I got home to begin the refund process for the stay. I contacted Priceline as soon as I got home on 5/20/26 and I explained the situation and I was told that Priceline would take care of it and I felt that everything was going to work out so I just focused on getting better.

Days went by without any communication from anyone. I followed up with Priceline on 5/22/26 and they told me that they can't get a hold of the hotel and they even sent me documentation of this. I've attached the screenshot. I contacted the hotel at 11:52AM on 5/22/26 and spoke with a man with an "M" name. I believe it was Michael or similar, but I cannot recall his name unfortunately. You will have record of this call. I was told by this man that the notes are still in the system and that the manager is aware and they are just waiting to hear from Priceline. He told me that he added more notes in the system before we hung up. He confirmed the refund is approved and they are just waiting on Priceline. I attempted to get a manager on the phone twice and was placed on hold. I never was able to speak to a manager and not one person from the hotel or restaurant attempted to contact me, check on me, get additional information, etc.

Today 6/5/26, I called and spoke with Priceline and they are now telling me that the hotel is saying that they denied the refund and she couldn't explain why or any further details. It was very odd and I could tell the Priceline rep was surprised as well by what they were saying because what they told me and supposedly documented was the complete opposite. I let Priceline know that all of the interactions with this hotel and their staff was on video in the lobby. They have cameras everywhere. The calls should have been recorded as well so that is further proof.

Priceline will be contacting them again and I have to wait another 3-5 days while they make that attempt to see what the result is. I have been patient and kind, probably more than I should have been. I got very sick because of this hotel and restaurant's negligence and then I was manipulated and lied to. Nobody deserves to be treated this way and I am not going away until you do the right thing.

Priceline needs to be investigated. I have been trying to get a flight scheduled for an ill relative. After spending approximately $6000CAD. I don't have flights booked, this has been going on since November 2025. For each time they create a story and make scenarios and request more fees. I find this to be deliberate and fraudulent. I have spoken to Agents Miara, Red, Laura and two others i don't remember their names. Right now I have exhausted all means to sort this and moving ahead legally to get compensation.

I booked and prepaid a rental car through Priceline for Right Cars at Fort Lauderdale Airport, FL. We arrived on time, followed all instructions from Priceline, and were ready to pick up our car. However, Right Cars canceled our reservation as a "no-show," even though we were physically present and waited in line.
No prior warning or rules about this policy were disclosed on Priceline. Staff were dismissive, and the company refuses to acknowledge their mistake. As a result, we had to rent another car at a much higher cost and lost several hours of our vacation.
This experience was extremely frustrating, and I cannot recommend Right Cars or Priceline based on how they handled this situation.

In early July 2025, I made a hotel reservation through Priceline. The hotel was WoodSpring Suites in Prattville, AL. I guaranteed the reservation at that time. I received an email from WoodSpring confirming the reservation. My reservation was for 1 Nov 2025. On 27 Oct 25 upon learning that my arrival to the hotel would be late... approximately 11:30 PM on 1 Nov. In that phone call, the person I spoke with confirmed the reservation through Priceline was confirmed and paid. On 1 Nov, around 9:45 PM, I received a phone call from WoodSpring which went to voice mail that my reservation would be cancelled at 10:00 PM unless I arrived to the hotel by that time. I returned the call and explained that my arrival would be closer to 11:20 PM. After some discussion, most of which was unpleasant, the person said the lobby door would be locked when I arrived and to call the number on the phone in the lobby to obtain keys to the two rooms I had reserved. Upon arrival, I called the number and in uncertain terms was informed that my rooms were cancelled and no one would open the door or provide keys to the rooms. That left me, at midnight, trying to find two rooms. I found them at astronomical prices, about three times greater than the ones I had reserved at WoodSpring. I tried to contact Priceline and all I can say is GOOD LUCK! My experience is there is no way to contact any customer support either by phone, email, text or carrier pigeon. They make any contact absolutely next to impossible. My advice, stay away from Priceline, especially if you may need any customer service.

DON'T STAY HERE - THE FUNK WON'T ALLOW YOU IN ANY OF THE ROOMS - I TRIED SEVERAL AND WAS DISAPPOINTED - I HATED THAT - I WAS TIRED...

Very BAD service, no person you can talk to in customer service with any number. Everything is all menu-driven, and there is no transparency into what constitutes the service charges, which were hidden at the time of the booking. Total rip off

I booked a reservation through Priceline/Booking.com for NYNY in Vegas. I was told when I found out I had to cancel that I had to be sure to do this 24 hours before check in. I canceled a week before and was checking on my refund when I was then told I needed to pay $750 ($375 per room) cancellation fee BEFORE they could issue me a refund. WHAT? As I said I was told that there were no cancellation fees as long as I canceled 24 hours before check in. What a racket. Never will use these services again; I will book directly with the hotel itself.

If I could give zero stars, I would. Let me be clear: booking through Priceline and staying at La Quinta Inn, 1126 State Hwy 332 West, Clute, TX was one of the worst travel decisions I've ever made. This wasn't just a bad experience—it was a complete betrayal of trust.
Priceline pitched this dump as a "deal." What I got was a mold-infested, biohazard of a room that should've been shut down by the health department. The stench of mildew hit me like a wall. The sheets were stained, stiff, and looked like they'd been recycled from a hospital laundry bin. The towels? Filthy. I'm talking deeply questionable stains that made me recoil. It was revolting.
The room itself was falling apart—rotting baseboards, stained carpet, and a smell that lingered in my clothes long after I left. Security was nonexistent. One guest had to have their window pried open with a screwdriver because the key card system failed. That's not just inconvenient—it's dangerous.
And Priceline? They couldn't care less. I reached out for help and got nothing but copy-paste responses and a smug reminder of their "no refund" policy. No accountability. No support. Just a corporate shrug.
Priceline knowingly pushes garbage properties like La Quinta Clute and hides behind fine print when it blows up in your face. This wasn't a mistake—it was a scam. I'll never use Priceline again, and I'll make sure everyone I know hears about this disaster. As for La Quinta Clute? Shut it down. It's a disgrace to the hospitality industry. Booking through Priceline was like stepping into a trap disguised as a deal. The hotel I reserved looked great online—photos, amenities, location—all seemed perfect. But when I arrived? It was a rundown dump with none of the promised features. No refund, no apology, just a robotic "policy" response from customer service.
Their "deals" come with hidden fees that magically appear after you've paid. And don't even think about changing or canceling a reservation. Their fine print is a maze of non-refundable clauses and vague disclaimers designed to make sure you lose money no matter what.
Customer service? If you enjoy being gaslit by scripted responses and transferred endlessly between departments that don't communicate, you're in for a treat. I spent hours trying to resolve a simple issue, only to be told it wasn't their problem.
Bottom line: Priceline is a masterclass in bait-and-switch tactics. I'll never use them again, and I'll warn everyone I know to steer clear. You're better off booking directly with airlines and hotels—at least then you'll have someone accountable when things go sideways. Want to punch this up for a presentation or internal training on vendor reliability? I can help tailor it to fit.

On August 25,2025, I was leaving Bismarck, ND. I was traveling with my son and grandson. I am anxious when it comes to flying. The doctor prescribed me one pill for the trip. I took it at 5:00 pm as directed by my doctor. I had a panic attack while trying to board the plane in Bismarck. My flight was scheduled to leave Bismarck at 5:20 pm. I was told at 5:15 pm that the flight was delayed because there were expected thunderstorms in Denver. I then spoke with the employee at the counter and told her that I would miss my flight to Tucson. Then she gave me tickets to Phoenix, AZ. I asked the girl how I was going to get to Tucson. The employee stated to talk to United once I got to Phoenix. A flight from Denver to Phoenix is cheaper than flying to Tucson. It's about a 250.00 difference. I was supposed to arrive in Tucson at 8:33 pm and didn't get to Phoenix till 10:01 pm. I was supposed to start a new job on 8/26/25, which didn't happen due to this plane issue. I had to pay someone 300.00 to come get us. This person had to take off work as he is a Nurse. The person I had to have come and get us drove 123 miles there and 123 miles back to Tucson. I finally got home at 1:15 am on 8/26/25, which is four hours later than when I was supposed to be home. I am requesting that I get a refund for these issues. They did nothing and they didn't take responsibility

I booked a room that stated that it was pet friendly. When I arrived to the hotel, big sign on front desk stated otherwise. I asked receptionist about it and she said no pets, several times. When I said that's false advertising, she said if I must, I can pay an extra 30 a night. So, I called Priceline cs. They said nothing they can do unless the hotel agrees to refund, which they would only refund one day... despite false advertising Priceline wouldn't help other than ask the hotel... which I already did.

What a terrible company. I booked a rental in advance through Priceline. I paid $644 for a full sized suv. Upon completing my rental reservation and dropping off my car, I was emailed a final receipt from the rental company. It was for $577. Any person with a brain can see that I overpaid and am due a partial refund. I contacted Priceline and they said due to overbookings at priceline, im not due a refund. It doesn't matter how your company operates or if you over book. I paid for something and the final amount due was less than I paid, therefore I am owed a refund of the difference. F PRICELINE. I will never book with them again. Terrible company. Terrible customer service. I don't know who's pocketing my $67 refund, but my credit card company is gonna go after them. Avoid Priceline!

In June I pulled off the highway because I was exhausted and looked for the nearest hotels. Priceline had a Baymont nearby so I booked a room. The Baymont in our Florida town is very nice. This wasn't. It had an abandoned and dilapidated RV parked in the lot on the side. Day workers - legal or otherwise we're outside smoking, visiting and had made it a permanent home. In addition the front portico was in need of repairs. I called Priceline and said I didn't feel safe there and that it was a dump. How do I change hotels? I booked a Days Inn nearby with them. I was told to cancel on line but the reservation was deleted so I could not cancel because the agent had removed it. I called back the agent and told him about this. I called Baymont and spoke to the reservation clerk and she said the reservation was cancelled. When a called Priceline about billing me the next day for 2 payments on the same night- one that I cancelled - the Agent said too bad because I called it a dump and that was not a good enough reason to cancel. I told him that the place was not safe and that was a good enough reason. I tried to kick the complaint to a higher power and have not been able to do that and get my money back. Also at both the locations the walk-in price was the same as Priceline's posted price. That is not a savings. By the way Wyndham once owned the snazziest hotel in Tampa and now they have let their name be dragged through the mud with locations that are in poor condition and management. Forget Priceline!

$#*! this company. This company is from another country has suppliers that I know that our criminals. This company is absolute criminals from another country. That sucks and they take your money and run away with it and never give you any money back for booked hotel rooms in never even made a reservation for. I am suing this company on a fine company and had the feds at their doorstep and destroy them.

I am a retired airline pilot. When my father became critically ill and was on the brink of dying, I changed from one Priceline car rental two days prior and instead rented a car VIA PRICELINE for the next day. For some reason, a $100 penalty was assessed, and even the superviser in Calcutta wouldn't reverse the charge. Family members who travel even more than me laughed, saying they had ALL given up Priceline in favor of Costco. I have a Costco-arranged Alamo rental tonight; fingers crossed it is better than my Priceline experience.

Zero stars is my review. We purchased optima seating with Priceline on our flight. They entered it in wrong and after 15 calls to Priceline and American nothing at all was done. You got what you got was the attitude. Priceline customer service could care less. It's a shame they take your extra money and then steal from you. ZERO STARS!

We booked a hotel in Milan for our honeymoon through Priceline. Without warning, the reservation was handled by their partner Agoda. One week before the stay, Agoda canceled the booking due to overbooking. We were already in Europe when it happened. Priceline initially said they'd fix it at no cost. Then they told me there was "nothing they could do" because it was an Agoda booking. Agoda, meanwhile, was rude and offered no comparable hotel. Just AgodaCash or a delayed refund. We couldn't rebook—prices had tripled—and had to cancel Italy altogether. I reached out to Priceline's leadership on LinkedIn. No reply. No responsibility taken. No customer care whatsoever. If a company can't back the bookings it processes, what's the point of using it? I'll never trust Priceline again.

3 months of continued emails to get a refund from Priceline for a hotel stay which was cancelled 10 minutes after seeing buying directly from Hotel was 400 US less They are cheats and liars with horrible excuses. Kick the can down to the next desk hoping I will cave. Not Stay away from booking with Priceline

This review concerns Priceline-Powered "Frontier Vacations" which is nothing but a scam company. They refuse to refund me for 1 night of a hotel stay. They have a call center in Columbia so that will give you some idea of what you are in for when you call. Avoid Priceline and Frontier Vacations at all costs or you will be sorry!