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Very BAD service, no person you can talk to in customer service with any number. Everything is all menu-driven, and there is no transparency into what constitutes the service charges, which were hidden at the time of the booking. Total rip off
I booked and prepaid a rental car through Priceline for Right Cars at Fort Lauderdale Airport, FL. We arrived on time, followed all instructions from Priceline, and were ready to pick up our car. However, Right Cars canceled our reservation as a "no-show," even though we were physically present and waited in line. No prior warning or rules about this policy were disclosed on Priceline. Staff were dismissive, and the company refuses to acknowledge their mistake. As a result, we had to rent another car at a much higher cost and lost several hours of our vacation. This experience was extremely frustrating, and I cannot recommend Right Cars or Priceline based on how they handled this situation.
I am writing this review to warn other travelers about the complete lack of support you will receive if an issue arises with your booking. I made a prepaid reservation through Priceline for the Econo Lodge Near Reno-Sparks Convention Center (Trip Request #*******395). Due to unexpected circumstances, I was unable to check in on the scheduled date. Prior to and immediately following the missed stay, I reached out in good faith to both the hotel and Priceline to request a basic accommodation—whether that meant modifying the stay dates, granting a partial trip credit, or issuing a partial refund. As the merchant of record taking payment, Priceline outright refused to offer any flexibility or alternative service value, choosing instead to pocket 100% of the funds for a service never rendered. Even after exhausting direct resolution attempts and third-party informal mediation, Priceline maintained a strict stonewall approach. If you book through Priceline, be aware that if your travel plans face unexpected shifts, they will enforce absolute zero-tolerance policies rather than working toward a fair resolution. Save yourself the headache and book directly with hotels instead
Priceline needs to be investigated. I have been trying to get a flight scheduled for an ill relative. After spending approximately $6000CAD. I don't have flights booked, this has been going on since November 2025. For each time they create a story and make scenarios and request more fees. I find this to be deliberate and fraudulent. I have spoken to Agents Miara, Red, Laura and two others i don't remember their names. Right now I have exhausted all means to sort this and moving ahead legally to get compensation.
What a terrible company. I booked a rental in advance through Priceline. I paid $644 for a full sized suv. Upon completing my rental reservation and dropping off my car, I was emailed a final receipt from the rental company. It was for $577. Any person with a brain can see that I overpaid and am due a partial refund. I contacted Priceline and they said due to overbookings at priceline, im not due a refund. It doesn't matter how your company operates or if you over book. I paid for something and the final amount due was less than I paid, therefore I am owed a refund of the difference. F PRICELINE. I will never book with them again. Terrible company. Terrible customer service. I don't know who's pocketing my $67 refund, but my credit card company is gonna go after them. Avoid Priceline!
I booked a room that stated that it was pet friendly. When I arrived to the hotel, big sign on front desk stated otherwise. I asked receptionist about it and she said no pets, several times. When I said that's false advertising, she said if I must, I can pay an extra 30 a night. So, I called Priceline cs. They said nothing they can do unless the hotel agrees to refund, which they would only refund one day... despite false advertising Priceline wouldn't help other than ask the hotel... which I already did.
In early July 2025, I made a hotel reservation through Priceline. The hotel was WoodSpring Suites in Prattville, AL. I guaranteed the reservation at that time. I received an email from WoodSpring confirming the reservation. My reservation was for 1 Nov 2025. On 27 Oct 25 upon learning that my arrival to the hotel would be late... approximately 11:30 PM on 1 Nov. In that phone call, the person I spoke with confirmed the reservation through Priceline was confirmed and paid. On 1 Nov, around 9:45 PM, I received a phone call from WoodSpring which went to voice mail that my reservation would be cancelled at 10:00 PM unless I arrived to the hotel by that time. I returned the call and explained that my arrival would be closer to 11:20 PM. After some discussion, most of which was unpleasant, the person said the lobby door would be locked when I arrived and to call the number on the phone in the lobby to obtain keys to the two rooms I had reserved. Upon arrival, I called the number and in uncertain terms was informed that my rooms were cancelled and no one would open the door or provide keys to the rooms. That left me, at midnight, trying to find two rooms. I found them at astronomical prices, about three times greater than the ones I had reserved at WoodSpring. I tried to contact Priceline and all I can say is GOOD LUCK! My experience is there is no way to contact any customer support either by phone, email, text or carrier pigeon. They make any contact absolutely next to impossible. My advice, stay away from Priceline, especially if you may need any customer service.
I booked a reservation through Priceline/Booking.com for NYNY in Vegas. I was told when I found out I had to cancel that I had to be sure to do this 24 hours before check in. I canceled a week before and was checking on my refund when I was then told I needed to pay $750 ($375 per room) cancellation fee BEFORE they could issue me a refund. WHAT? As I said I was told that there were no cancellation fees as long as I canceled 24 hours before check in. What a racket. Never will use these services again; I will book directly with the hotel itself.
If I could give zero stars, I would. Let me be clear: booking through Priceline and staying at La Quinta Inn, 1126 State Hwy 332 West, Clute, TX was one of the worst travel decisions I've ever made. This wasn't just a bad experience—it was a complete betrayal of trust. Priceline pitched this dump as a "deal." What I got was a mold-infested, biohazard of a room that should've been shut down by the health department. The stench of mildew hit me like a wall. The sheets were stained, stiff, and looked like they'd been recycled from a hospital laundry bin. The towels? Filthy. I'm talking deeply questionable stains that made me recoil. It was revolting. The room itself was falling apart—rotting baseboards, stained carpet, and a smell that lingered in my clothes long after I left. Security was nonexistent. One guest had to have their window pried open with a screwdriver because the key card system failed. That's not just inconvenient—it's dangerous. And Priceline? They couldn't care less. I reached out for help and got nothing but copy-paste responses and a smug reminder of their "no refund" policy. No accountability. No support. Just a corporate shrug. Priceline knowingly pushes garbage properties like La Quinta Clute and hides behind fine print when it blows up in your face. This wasn't a mistake—it was a scam. I'll never use Priceline again, and I'll make sure everyone I know hears about this disaster. As for La Quinta Clute? Shut it down. It's a disgrace to the hospitality industry. Booking through Priceline was like stepping into a trap disguised as a deal. The hotel I reserved looked great online—photos, amenities, location—all seemed perfect. But when I arrived? It was a rundown dump with none of the promised features. No refund, no apology, just a robotic "policy" response from customer service. Their "deals" come with hidden fees that magically appear after you've paid. And don't even think about changing or canceling a reservation. Their fine print is a maze of non-refundable clauses and vague disclaimers designed to make sure you lose money no matter what. Customer service? If you enjoy being gaslit by scripted responses and transferred endlessly between departments that don't communicate, you're in for a treat. I spent hours trying to resolve a simple issue, only to be told it wasn't their problem. Bottom line: Priceline is a masterclass in bait-and-switch tactics. I'll never use them again, and I'll warn everyone I know to steer clear. You're better off booking directly with airlines and hotels—at least then you'll have someone accountable when things go sideways. Want to punch this up for a presentation or internal training on vendor reliability? I can help tailor it to fit.
Update 6/12/26 I have proof in writing from the hotel contradicting Priceline. My refund was in fact approved nearly a month ago. I was approved for a 3 night refund this entire time. A manager confirms this in writing. I have the screenshot and I've sent it to my credit card company, Priceline, and posted it across the internet. I checked in on 5/19/26 for what was meant to be a four night stay at the Dolphin Sands. That evening, a couple of hours after checking in, I ate at the Coastal Grill that is within the hotel downstairs. I ate a crab cake dinner and became violently ill all night. Around 8:00AM on 5/20/26, I went to the front desk to speak with Mariah to let her know that I was sick and needed to leave. She told me that guests have been complaining for days about getting sick from seafood at their restaurant. Mariah said that a guest had to stay an extra day because they were too sick to travel. While we were talking, a woman and her son came up behind us and mentioned that her son was sick all night after eating at the same restaurant. Mariah said, "Maybe I should tell someone." I told her she needs to because kids should not be getting sick. After asking some further questions, I learned that she had not told the restaurant or a manager about the illnesses. I was very confused and scared about what had happened to me and what was happening to others. Mariah told me that she put notes in the system for her manager, and for Priceline, which is how I purchased the stay, for a refund due to a medical event. I told her that I would even be fine with paying for the one night that I was there. I felt like that was reasonable. The total was $1,008.68. I was told that the resort fee and the parking fee (separate charge) would be removed from my card and I would only pay for one night which is what happened. Mariah told me to contact Priceline when I got home to begin the refund process for the stay. I contacted Priceline as soon as I got home on 5/20/26 and I explained the situation and I was told that Priceline would take care of it and I felt that everything was going to work out so I just focused on getting better. Days went by without any communication from anyone. I followed up with Priceline on 5/22/26 and they told me that they can't get a hold of the hotel and they even sent me documentation of this. I've attached the screenshot. I contacted the hotel at 11:52AM on 5/22/26 and spoke with a man with an "M" name. I believe it was Michael or similar, but I cannot recall his name unfortunately. You will have record of this call. I was told by this man that the notes are still in the system and that the manager is aware and they are just waiting to hear from Priceline. He told me that he added more notes in the system before we hung up. He confirmed the refund is approved and they are just waiting on Priceline. I attempted to get a manager on the phone twice and was placed on hold. I never was able to speak to a manager and not one person from the hotel or restaurant attempted to contact me, check on me, get additional information, etc. Today 6/5/26, I called and spoke with Priceline and they are now telling me that the hotel is saying that they denied the refund and she couldn't explain why or any further details. It was very odd and I could tell the Priceline rep was surprised as well by what they were saying because what they told me and supposedly documented was the complete opposite. I let Priceline know that all of the interactions with this hotel and their staff was on video in the lobby. They have cameras everywhere. The calls should have been recorded as well so that is further proof. Priceline will be contacting them again and I have to wait another 3-5 days while they make that attempt to see what the result is. I have been patient and kind, probably more than I should have been. I got very sick because of this hotel and restaurant's negligence and then I was manipulated and lied to. Nobody deserves to be treated this way and I am not going away until you do the right thing.
Do not use this site for anything - BIG FAT RIPOFF. Wanted to change a flight from Corpus Christi to Dallas Fort Worth - fare increase of over $1000 for a date change!
So much for supporting the military!
Well... never ever again.
This organisation is immoral and amazingly greedy.
Go elsewhere!
Be warned.
Oh and Priceline - Fool me once, fool me twice - now I will see it as my point to ensure that all my colleagues, friends and public now about your scam.
So angry and disgusted beyond words! And when I dared to complain I was hung up on!
I see a lot of bad reviews knocking this site, but i've gotten some just absolutely amazing deals on hotels from Priceline. Actually I usually book my hotels on priceline using name your own price functions because I'm not very picky about hotels. I've gotten $400 hotels in manhattan for $200, at places like the Sofitel and Millenium Hilton, but I think the sweetest deal I've ever gotten was a suite in Denver for $29!
I can understand the frustration regarding this site. A few years ago I was traveling to Miami Beach, and I didn't notice that the zone they drew extended up really far away from my target neighborhood. I tried to cancel the hotel but pretty much all the customer service people there are just trained to be jerks and say no to everything.
However with a little savvy, you can save yourself the trouble of having to deal with their horrible customer service and get some really good deals.
Here's what I do - and this is VERY important
1. Check for the LOWEST price the hotels with the star rating you are looking for in the zone you want to stay in
2. Put in a bid around 50-60% of the original price
3. Resubmit at a higher price if you don't get it.
In my experience I usually got a room or some sort of higher counter offer on the first try. Remember it still all depends on the supply and demand. You can usually figure out what hotel you are most likely to get before you bid - its usually among the 3 of the lower tier of that star range, although I've gotten really lucky at times. If those hotels in that star level don't do if for you, then just look at the next level. I would stick with a least a 3 star on priceline to avoid lemons. Also I never bid for more than 75% of the original price - I would rather just book it the normal way.
Note that this only works well in cities where priceline has a large inventory of hotels to choose from.
I've had good experiences with Priceline.com. Needed a hotel in San Francisco recently, and got a great deal.
It's always a good idea to check around and make sure you're getting the best rate, but I've used Priceline a few times and have always been happy with the results.
They are liars. They are MORE expensive than if you call the hotel yourself and they have deceptive business practices.
Just about EVERYONE who has ever used these BASTARDS have something negative to say. They are constantly finding new ways to screw the public. I wound up with a recent reservation in San Diego and even tho I requested only sites with FREE PARKING they booked me into a downtown hotel--Holiday Inn Exp with a $16 a day PARKING FEE.
I will never ever use this website again. Please read and learn.
We offered $140 for a resort and got a hotel which its price on the website was $114. I was shocked how can it be that they are promising up to 60% discount in "name your own price" and that I am paying $140. I called them and said it's a deceit since you don't suppose to get hotel that its price is lower than your offer, but they just don't care and after speaking with 3 representative, nothing was done.
They kept saying that you can't cancel a deal that was done in "name your own price".
They cheat us and now we are paying more than $650 after tax and commissions (such a theft) for hotel which is worth less than half the price we are paying.
We also learned that they you have only one opportunity to get a refund if you find a cheaper deal. And when we said that on their website the hotel costs $114, they said they will check our eligibility for refund, but than I said you can find it even cheaper in other websites and I was told "sorry, there is only one chance to get refund and you used yours".
They are liars and cheaters!
DON'T EVER USE THIS WEBSITE
The listed prices are considerably higher than the hotels' websites list, but this is how they get you to use their "priceline negotiator"/name your own price tool. With this tool, you may be so fortunate to pay what the hotel is ACTUALLY charging! Wowee - what a bargain! And better yet - by using this service instead of reserving through the hotel directly, you pay up front and there are no refunds! Yay! I don't know about you, but I LOVE getting TRICKED and then SCREWED by companies... especially if I give them even more money, under the GUISE OF INSURANCE, and then STILL am denied a cancellation and refund even though the reservation is 10 WEEKS AWAY! So glad I bought that "insurance"...
I have used and will continue to use priceline for getting GREAT hotels in all the locations we travel! We LOVE the savings and have never had a problem - even once when I had to contact them regarding a mistaken booking.
My daughter (18) is having serious neurological problems. She understands very little of what she does. She was looking for a flight and hotel for us to go to Mayo Clinic to address this particular problem. She gave them her phone number, initialed that she was 21 and gave them her e-mail address. They say she booked on a name your price site. She can't even recall putting the numbers in. I needed a package deal. She put my CC# and name and this is not what we need. They will not allow changes in spite of her initialing a contract saying she's 21 nor her mental state when she did so. I would NOT RECOMMEND them if they were the only travel site to choose from!
I have been a faithful priceline customer since 2002 and just had a horrible experience with them. My daughter was in a basket ball tournament in Santa Cruz and I needed a hotel room. Iused priceline and requested a room for 4 people. I have 2 small children. I got to the hotel after the first day tournament at 10:00pm and checked in. I went to the room and say only 1 bed. I went back to the counter and told them I needed 2 beds. They said priceline only reserved me for double occupancy, and she did not have any more rooms. She told me to call priceline since they already charged my card to cancel and that she would just rent the room to another customer. I called priceline and spoke with a representative and he said he needed to speak to the hotel. I walked back into the hotel and put him on speakerphone. The receptionist told him it was fine to cancel. The representative then said that I would need to call in the morning because the refund department was closed. He gave me a case# and said I would get a refund in the morning. I went to another hotel down the street and got another room. I paid $140 for the first room and $170 for the second room. I was on a low budget already and this really put a damper on my weekend. When I called priceline back the next day they transferred me to a manager who said I was not getting a refund because I had checked into the room. I explained to him that I did not know it was 1 bed until I got to the room but that I did not use the room. He would not take my case# and basically said too bad. I am out $140 because of this and am very upset. If I thought for one second that they were not going to reinburse me I would never had got another room, I would have just slept on the floor or something. I will never use them again and you should not either. They have terrible customer service.
I was meeting my college room mate in San Diego for a girls weekend. She booked a hotel through priceline because, although we saw some nicer hotels, the one she booked offered two free spa treatments, breakfast and free parking with the $199 room rate. She printed out her confirmation, as well as two additional drop downs that printed out the coupons for the spa, parking, etc. She is super thorough, so she actually called to confirm, through priceline, asking the customer service person about the extras. It was all confirmed.
When we got to the hotel they told us that they would not honor the extras. Not only were we not getting our spa treatments, but we were going to have to pay $20 per night to park! The hotel was NOT particularly nice... we were in a ground floor room looking out at a parking lot!
The hotel said that priceline was never authorized to make the deal that they did. When we called customer service, from the hotel desk, they told us that they had NO RECORD OF THE EXTRA SERVICES we were promised. We explained that we had a print out in our hands... they said, pretty much, "too bad for you." Then we asked to just have our money refunded. If we were going to pay $220 per night we wanted a nice hotel. THEY REFUSED to refund our money! (Honestly, the hotel was not helpful either!) I had my friend call her credit card company to stop payment and we went to a MUCH nicer hotel... for $180 per night!
I was SHOCKED at the bait and switch pulled on us! Is this legal?
I thought it would be easier and cheaper to book a vacation package from one place than to shop several different sites. I booked flight and hotel to Las Vegas for 2 people. Paid extra to upgrade room as the lowest rate room stated, "if you require a particular bed type, please select from other available room types." I called to the hotel to request a room with a king bed and provided my confirmation number. I was told that this request had to go through Priceline because I booked through Priceline. I called Priceline and spoke with Gina. She stated that my request would have to go through the hotel. I explained to her that I had already spoken to the hotel and that the hotel referred me to Priceline. Gina then informed me that she would put in the request but that the hotel reserved the right to charge extra if the my request were honored. I referred her to the website and she continued to insist that it only means "more spacious accommodations". I also inquired about when I should expect to receive the electronic tickets. She stated that the electronic tickets are in the airlines computer and that you must check in at the airport to receive the tickets.
The next day, I found that I could have booked the same flight through the airline and same room through the hotel for LESS MONEY. I called to request Priceline and spoke with Chris. After a lengthy delay in order for her to verify that I could indeed have saved myself money, I was told that the Big Deal Guarantee does not apply if you have to use another site in order to receive the guarantee.
Things I have learned from this experiece:
1-I will not receive credit for my airline miles since this was booked through Priceline.
2-I cannot check in for my flight in advance from the comfort of my home as I would have been able to do had I booked through the airline.
3-I paid for an upgraded room only to have the flight selected for me knock off 2 days in Vegas by having me arrive close to midnight on day one and leave in the early AM (0715) on the last day. According to the hotel, this will necessitate my calling the hotel prior to my flight departure so that they will not release my room due to the late hour of my arrival.
4-I cannot locate my airline or hotel reservations via the internet. This must be done via telephone.
5-I paid more money for less service.
6-I haven't even left for my vacation yet and I already feel that Priceline has done everything possible to ruin it by failing to honor their own guarantee and making all communications a MISERABLE EXPERIENCE.
I had to make a trip out of state for a funeral. It would have too expensive for me to drive, and, all the websites I checked for airfare quoted me a price of at least $800 per person, round trip. As a last resort I checked out priceline.com, not knowing what to expect. I requested round trip airfare (from California to Texas), a hotel room for 2 nights, and a rental car for the duration of my trip, and to my utter amazement, was given a total price of $700 for everything! I booked the trip and expected the worse. Everything went well, and I was anticipating total disaster. The only draw back was the flights were not direct flights, so we had one stop each way, so the first day of our trip we spent flying, and coming home we arrived after midnight. The hotel was 2 1/2 stars, but very nice! The complimentary breakfast was great. Checking in for the flights, room, and car were hassle free. I would say that the customer service for priceline sucks though. I called to request an earlier flight and was told they would make a one time exception due to the circumstances of my trip for an extra $50 per person. And, the second morning of our trip, the hot water was broken at the hotel, and the priceline customer service wasted 50 minutes of my time on the phone saying ". Still checking, hold on... still checking, hold on", when I called to request a new hotel. The hot water was working again by the time I got pissed off and hung up the phone. All in all, I would definitely use the site again, I would either pay more to change the flight or add another day to my trip to accomidate the travel time. The price for this trip was really unbeatable. Now if only the same could be said for pricelines customer service!
I am the first to say that I am not a fan of writing reviews, I usually find they do more harm then good. I could not resist writing one for Priceline. They are rude and obnoxious people to try and have a conversation with. They were awful to me on the phone and kept telling me they could not help me and that I had to call a different number to be connected to Piya or something, I don't know if this is a person or not but all it was was a recording and I needed to speek to someone asap as my finance was standing in line at the airport and I had no time to "leave a message" I booked a flight through Priceline, they sent me an email confirmation. I thought everything was ok until I happen to go to my mail and double check everything. It wasn't until I hit "check full itinerary" that I saw the transaction was cancelled because of fradulant charges. I was the cardholder and nothing about the transaction was illegal. I had my phone number and everything and no one contacted me. I had to switch flights last min through Delta (very happy with their service) without going into every detail, just take my advice... do not use priceline... awful!
I booked my hotel with priceline after comparing the prices of the hotels listed prices with other sites. After my stay, the amount on the bill at the hotel checkout was $86. Priceline had charged me $106 for the room. I contacted customer service, asking that they refund me twenty dollars. I provided the hotel bill and they told me they would do nothing for me. Never again will I use this site. What a waste of money and terrible customer service!
I reserved a hotel for san antonio and pre-paid the room to make sure we would have somewhere to stay when we arrived. The hotel cancelled the reservation because we arrived 20 minutes late. I called priceline so they could find another hotel but were unable to help me. I pre paid the rooms because it was Spring break and knew all would be full. I went to like 30 more hotels and nothing. Priceline would refund me my money but it would show in my account in 5 business days. I did not have a room for all of my 5 kids, we had to sleep in a parking lot until 7:30 when I went to a small hotel who probably felt pitty for us and got a king size bed for 6 of us. Price line did not do anything to help us out. All they could offer was a refund wich was no good since we felt like homeless people. I will NEVER use priceline again.
Price line works the key is on hotels bid low. 4star hotel 45. Doll 65. Doll. I am amazed with the hotels I get and what I pay for them. They are clear when you put your initals in the box it is nonrefundible Flights they tell you when you are going to fly you have no choice
Their "BEST PRICE GUARANTEE" is very DECEITFUL! While booking my vacation package with a sales representative at Priceline, I was informed that as part of their "Best Price Guarantee" program, that I had until the day my trip started to inform them if I find a cheaper package on another website (i. E. Travelocity, Hotwire, Expedia, Orbitz, etc). I got this confirmed twice before I hung up the phone. I didn't know anything about a "price guarantee" or that one even existed, so as anyone would be, I was excited to hear that I had until the day of my trip to inform them of finding a cheaper vacation package (as long as it was the same hotel, flight itinerary, etc). They said that if I find a cheaper package "ANYTIME before my vacation started" they would refund me the difference and send me a $25 priceline voucher.
It wasn't even a week later that I found my exact same vacation package (same hotel, same flight itinerary, etc) for $200.00 less on Travelocity.com. So I called Priceline thinking that they would honor their claim but they told me that I was misinformed by the Sales Representative and that I really only had 24 hours after booking to let them know about a cheaper package.
I was very disappointed. I would have been fine had I been told the truth on the front end by the Sales Representative that I only had 24 hours to inform them of a cheaper package. But because of this deceitfullness, I don't anticipate booking another vacation through Priceline.
I believe I was purposely tricked into booking an extra car rental with a expertly placed request of "do you want to add a rental car" button right after my flight confirmation. I had already asked to have a rental car with the flight and filled out all the info once then it only gave me back confirmation about the flights and the totals for the flights and asked me about adding a rental car, so I clicked on this - I ended up with both rental cars booked. The customer service people (after much holding and stalling and I imagine hoping I'd hang up) just insisted they could not cancel either reservation. Damn them. How could they call this customer service at all?
Purchased airline tickets three months in advance of our travel and bought their travel insurance as well. Two months prior to travel the airline cancelled our flights and refunded the cost of our tickets in full. Priceline however would not refund the cost of the insurance even though it was for flights that were two months away and were eliminated by the airline itself. Bottom line... buyer be ware, when you pay for travel insurance with Priceline the money is gone regardless of the circumstances and even if the airline pulls the plug on the flights months in advance of the trip.
