PrettyLittleThing has the worst quality clothes! No FREE returns, which means if you place a big order you will have to do 3-4 separate orders and pay $4 for each shipment. The items always look so cute and great in the photos and then when you get it in the mail, its just disappointment after disappointment. Clothes either fit wrong or just are not in the right size at all. Dont buy shoes expecting to fit you in the size, I recommend sizing up if you have to. Size 10 shoes, dont waste your time or money here please!

Asking for police reference number for stolen parcel through evri placing parcel at front of my home, contacted police had a reference number yet they not accepting it has a reference number, don't see why it was down to myself to chase my parcel never received absolute joke of a company, guess I'm never going to get a refund from these a@@wipes

It's 2022, why doesn't plt have a live chat? Why don't the reps read through the chat, every 5 mins there is a new rep in the chat and you have to answer the same questions. I ordered over 30 items and didn't receive 12. Reached out to customer service and kept getting a run around, spoke to over 6 reps, one of then asked me to verify the size of one of the items, after I verified the size another rep said she will refund me for that ONE item, tried to tell her I am missing 12 and she ended the chat. I hate pretty little thing, avoid at all costs!
If you're purchasing with them use PayPal, at least if plt refuses to refund u PayPal cam get u it

I used to order from here for years but for my last couple of packages, the experience has been horrible! My packages didn't deliver all items ordered, and my other package didn't come at all! I wrote them about the package that I did not receive they told me they would refund me then canceled my refund supposedly resent the package without asking me might I add! Then I never received the new package they were supposed to have resent! I spoke to many different reps who gave me the runaround! Everyone I spoke with kept telling me to wait using the same automated response! I would wait until the said date and write them again and then they would tell me to wait longer they never sent me a confirmation email or tracking number and kept making me wait completely refusing to give me a refund for weeks until I read another complaint on here that said they threatened to report the transaction as fraud and surprise surprise as soon as I wrote them that I would contact my bank and report fraud they refunded me for everything no problem two months later!

I ordered two item ms a month ago, but haven't received anything yet. Trying to contact customer service through emails but response as of now. The WORST EXPERIENCE ever. This is my first and last order from them. I hope I get my refund soon.

I ordered shoes and I done all the steps to get a refund. I ordered last month. Still waiting to get my refund. Still haven't got it. Don't shop from here! They're scammers!

Horrible experience didn't deliver all items ordered, many different reps gave me the run around. One stated I should have gotten it another it was split into different deliveries, another that there was errors in there system so they couldn't see. Everyone had different excuses and they never sent me a confirmation email or tracking number kept making me wait refusing to give me a refund for days until I said I would contact my bank and report fraud was when they gave me refund. Absolutely ridiculous, complete fraud won't deliver all items paid for. Never ordering from them again.

So I placed an order worth 61.49£ paid 4€ to return part of the order. It's been over a month they received my return order and refused to pay all I have been getting are stupid excuses to why I can't receive my refund meanwhile they refunded every other order. I feel they are a scam and should be avoided

I have ordered two items. One has arrived, damaged. The other not arrived. Apparently no actual person with whom I can communicate. Be careful about using this website.

I ordered a dress that was too big. I live in US and I returned it. They promptly made the refund as soon as they've got my return. Thank you Pretty Little Thing!

I bought an item from here for my Halloween costume. Waited 3 weeks for it just to find out that it's been canceled for no reason…two days before Halloween. Now what? Why was my order canceled? No clue they won't tell me a reason either. Never received a notification that it was cancelled either otherwise I could have found something else. Whenever I put my tracking number in, it said the date it was supposed to be delivered on, then the day after the delivery date it said running late. That's when I contacted costumer service and they were no help. No delivered item, & no explanation. This company is very unprofessional. I do not recommend them at all.

Awful Service by Customer Care. No one can actually be bothered to look through the email threads, therefore you are constantly repeating yourself! Excuse after excuse as to why they cant refund. However tracking has been provided SEVERAL times with photos! 2x orders returned to your warehouse a month ago. Parcels signed for by a member of the warehouse team. Refusing to refund! STAY WELL CLEAR OF THIS COMPANY! ABSOLUTE SHAMBLES!

I have ordered from this site so many times as they have been good in the past for cheap clothing. I recently ordered and paid for next day delivery which was not delivered in time for the event (took 4 working days)
I have ordered and not been told every item was out of stock until I chased - no refund would have been issued if I had not brought this to the attention of the company.
Today, I get an email to advise my parcel has been delivered. I go to get the parcel (as this was not actually delivered to me?) no parcel was there. I click the proof of delivery and it shows the parcel has been left in an open doorway in a busy block of flats at the entrance! I contact the customer care team to be advised that although I didn't choose a safe place the courier chose it themselves (count have been more unsafe) I'm not due a refund although the parcel was not delivered to me and left carelessly for someone to take. I'm without a parcel or refund. Customer care is shocking and I will no longer be a loyal customer.

I ordered this little number from Pretty little thing and I was gonna wear some pants underneath but I'm in Miami this weekend and decided to be a Hot Mama. Everyone loved it including myself. It was true to size and sexy! Will be ordering from them in the future:-)

I have never been more disappointed in my life with an online order, I literally have shopped on shein and $#*!ing Ali express, AND THAT is more reliable then this. Absolute scam, used hard earned money to not receive anything. There contact details are fake and don't $#*!ing work. So $#*!. Save your money. -20 stars

Every-time I order there's an issue… maybe this is my fault for not learning and ordering else where.

The latest saga… I ordered some items maybe 3 weeks ago now. That got split into two parcels for some reason and I received 2. There was no tracking available for my second parcel. Firstly I was told to wait a further week! They still didn't turn up. I was then told there had been a technical fault- after contacting again multiple times, no one knew what was going on and it felt like I was getting robotic responses rather than anyone reading the history of the chat and really helping. I then decided to order these items again (what a mistake)! My whole order is now late. Evri updated tracking on Monday to say they were expecting my order but no updates since. I explained the situation again to try and get it resolved and their response is Evri haven't updated their tracking please wait another 7 days! What?! Absolutely not ok!

After reading the reviews below I see I'm not alone, I should have read these before!

Customer service is shocking. Take your money, don't deliver items, ask you to wait over 2 weeks for anyone to even think about helping you, no real explanations as to why this is happening EVERYTIME. Avoid!