I had an issue with a faulty product that was not up to standard. I messaged via Twitter and received an instant reply from Mavie who got straight to the point and said although she couldn't send me out another product, she was happy to provide a refund and said not to worry about sending the item back. The service was amazing and she was very lovely. It was a pleasure to be served by her.

Really good customer service. Fast reply and very helpful. I was helped by "matt t" via twitter and solved my problem quick and easy!

I did not receive my order. I was very distraught. This has never happened to me before. I logged onto to twitter and DM'd PLT customer service. Cat was amazing. I received an immediate response and Cat was very informative about what my options were and she resolved my issue in less than 24 hours. I am very pleased. Thank you Cat!

Annoyed because my order is ten days late but spoke to Umar A and he was so quick and helpful with my concerns

URMA A IS THE BESt AT HELPING ME WITH MY ORDERS, she helped me with my shipping issues and assured me that everything will be ok.
So glad for her.

I got great customer service from cat. She quickly credited me a shipping charge when i didnt recieve my item on time. Thank you!

Customer service was amazing. I accidentally ordered two of the same items and Ikra B was able to able to assist. She helped me cancel my order in order to reorder. I can't stress enough how convenient the WhatsApp customer service is.

First I would like to say that quality of the clothing that I received was great. I didn't receive half my order or get a notification that my order was being split up, so I contacted customer service and they responded within 24 hrs and were able to provide me with the tracking number for my second parcel. I really appreciate the professional and level of care.

Huge thank you to Gemma and Alice at PLT - so helpful and prompt in their response! They found a resolve to my issue & elevated my already great shopping experience with PLT. Thanks girls!

Although my issue was resolved by Nowman (great service), Sabina couldn't care less to read the previous conversations and made a decision that wouldn't benefit me whatsoever. Bad customer service on her end

I accidentally put in the wrong address for my order and panicked. Luckily enough my issue was quickly resolved by the lovely Sabbah! I can't thank her enough for helping me out so efficiently, I can't wait for my goods to arrive Thank you so much Sabbah xx

Kaitlin was a huge help with figuring out my dilemma. She was very nice and very helpful; hopefully the packages will be delivered back to PLT and I can get refunded so I can purchase the right size this time! Kaitlin was very good at explaining what was going on with my recent orders.

Super easy to return, sabbah helped me very quickly n efficiently online. Made notes of what i returned n even told me roughly when my refund would go through.

Gemma was professional and polite. She step-by-step explain exactly why my package was halted and what the follow up would be.

I sent out a return package for the pieces that were too big for me. I forgot to put the original invoice slip in the return so I reached out to PLT's online customer service chat to let them know. Nowman helped me, and was quick & concise! Told me he/she was going to put a note on my account letting PLT know. I am patiently waiting for my package to return to PLT for my refund. Thanks again Nowman!

Heather was very quick to my response! I was worried I wasn't going to get outfit I wanted for festival but I now can! It's 11pm WA time and I got great Customer service at this time. It's great thank you xxx