Pretty Little Thing

First, the quality of clothing is not bad. I generally shop designer, but for the sake of giving this place a shot after one of my friends recommended it to me, I almost didn't buy because the prices were so low. This was during their holiday sale, but I knew it was fast fashion because there were so many items. I just think the clothing is much better than I thought it would be for the price.
The clothing runs a bit bigger than I expected. Since this site is based out of the UK, I figured my measurements would be a good guideline oh, but I would say about 40% of my order is way too big. I will have them altered anyway. They do not offer free returns, but when I explained my financial situation, they sent me a label which was really cool of them to do. I placed two orders at about $400, and I did place a third order for only two jumpsuits. I cannot speak highly enough about my interaction with customer service and all the amazing clothes I now have. Because of my long legs oh, I was able to wear tall items, but because of my size, I was able to wear petite sizes. This makes almost all clothing wearable for me except plus size. I also like that they do have an awesome selection of fashionable plus-size clothing. That is difficult to find these days as plus size clothing is generally more expensive, and they give the same low prices equally.
The only con is that they don't exchange clothing. They will give you a refund to repurchase the items, but the clothing I got was way cheaper than their normal prices. So I would not be able to repurchase the items completely. I am not docking a star for this as it is clearly written in the FAQ that they do not have a way to exchange clothing at this time. It was not in the fine print, and it is my mistake for not checking out their policy before I buy. I don't know many people who do that oh, and I would be betting that most people don't, but since it is clear as day on that site, I can't blame PLT for that. I am so happy with my purchases, and I know a seamstress luckily oh, so I will probably get it all the big stuff taken in as I believe it is worth it. I had such a seamless experience with this company.
Also, since shipping was not free, I decided to pay the extra couple dollars for express shipping, and my order came in 2 days. Yes, from the UK. 2 days! Imagine my excitement when I saw those big huge bags in front of my door when I got home. How awesome!

I ordered a hoodie recently, almost $40. I tried to refund before the order was even ready, but they never responded and decided to ship it out anyway. After only two (2) days of wearing it, I noticed a rip in the hoodie sleeve. I'm not sure if it was already there, or if I had teared it but all I did was sleep in it so i'm only assuming that it was already ripped. The quality is soft and comfortable but obviously cheap. For $40, you'd think the material wouldn't be so f*cking sh*tty, but whatever. Also, the hoodie that I got is so thin and NOTHING like the hoodie displayed in their image. Smh

I was going on vacation, and I placed a large order with expedited shipping. Because I needed all of my merchandise as soon as possible for vacation. All of my merchandise came on time however, the size was all wrong therefore I had to return them. They charged me return shipping not to mention they had me paid for the expedited shipping even though they sent me the wrong sizes. I demanded a refund for all the shipping because they were at fault and they refuse I have been going back-and-forth back-and-forth with emails with them I have sent more than 10 emails they don't care about you as a customer do not waste your time or your money they do not care if you have a problem too bad too sad they are going to milk you for all they can get out of here. Here's my advice go to the mall and shop at stores that you already know

Ordered NEXTDAY delivery last Thursday, parcel still hadn't arrived I've messaged pretty little thing via Facebook messenger and they have to be the most unhelpful company I've dealt with in a long time, they couldn't care less that the parcel hasn't turned up. All they keep telling me is maybe it will arrive today when I know for a fact it won't as the courier doesn't work Sundays it they won't listen and find out where my parcel actually is. This is disgraceful as £5.99 for next day and they won't help or don't care. How are companies like this still trading with customer service like that!

DO NOT SHIP THERE! Ordered high heel size 8, took longer to receive my shipment than expected and in the end I received high heels that was size 9 and that was completely a different model to what I ordered! They are so ship quality, I can't ever wear them! Payed $21 just for the shipment and I need to pay an other $21 for a refund?! Just the shipments will cost more than the product it self. This is a fraud! Was my first and last time buying from PrettyLittleThings, I advise people not to make the same mistake!

C'est une fraude! Tout d'abord j'ai commandé la taille 8, j'ai reçu des 9, les talons sont arrivés plus tard que la date prévu et ce ne sont même pas les mêmes modèles que j'ai commandé! La qualité est tellement mauvaise avec du plastique que je ne peux même pas les porter plus de 10 secondes. J'ai payé l'envoi 21$ et pour un remboursement je dois payer encore 21$?! C'est complètement ridicule c'est plus que le prix du produit! C'est la première et la dernière fois que j'achète de ce site frauduleux! Ne faire pas la même erreur

Ordered three items and wanted to return two. Two of the items looked nothing like the picture. The quality was terrible. It was supposed to be form fitting and it was not at all. It appeared to be a stretchy yet quality material in the picture but was just cotton. The one item that I did like had to be altered because the cleavage was literally drooping down, but in the picture featuring the model, it did not appear that way. This would not have been such a big issue and would have tried PLTs clothes again, but they would not process my return because they could not match my order number when trying to return the product. I found that to be hilarious because my order would pop up when tracking it through the site, almost as if they did not want to give my money back. There was also no number I could call. I will not order from this site again solely on the basis of bad customer service.

They sent me the wrong item, told me they could not send the correct one till I sent the wrong one back. Once I returned the item, they refunded me instead of sending me my item, then told me that this was a mistake, and I had to re-order and pay the postage again. I tried to do this, yet the item was fully sold out and back up at full price rather than the sale price. Very bad customer service, stay clear. They even have a return box for being sent the wrong item, so it must happen often!

I purchased Pale Pink Glitter Detail Wrap Midi Dress and Emerald Green Slinky Ruched One Shoulder Longline midi dress. The fabric is poor quality. The dress I received was discounted and originally $69USD and I got it for under $30USD but i expected the higher priced quality. Walmart i think has better quality if that gives you an idea. The dress fabric is hard, tough feeling, and there were snags and uncut threads on the dresses. The full price would probably be worth $15 USD.

Worst PLACE EVER TO ORDER FROM! FIRST OF ALL THEY SHIP YOUR $#*! WITH THE WORST COMPANY EVER! They said my packaged would be arriving in the 6th next thing you know I have a note on my door! Saying that they tried to delivery package. That's a damn lie I was in the house in my living room on my couch no one even KNOCKED! That's unacceptable! Then I can't even contact any one about the $#*! they keep saying to send emails about what's going on like this is URGENT! I call USPS which who they said my stuff would be with and they don't know where my stuff
Is at I HATE THIS PLACE AND WILL NEVER EVER EVER order from them again I rather goto fashion nova! The worst part is this is my first time ordering from them! So you females should know how that is! It's very unacceptable and terrible service. Also just peep the date and times in the pictures I added below

I had an issue with my return label. The label has addresses printed on it for both USPS and UPS (on the same label), so, I attempted to do a virtual chat, on two separate occasions, with what they call "Madi" and each time was prompted to please be patient until they could connect me with a rep. "No reps available" popped up so I sent emails asking if I use the label and just drop the return into the UPS drop, since it is my preferred carrier. The agent who responded never answered the question, only directed me to the website instructions for returns. These guys suck! There isn't even an option to exchange items for a different size during the return process. The sizing is COMPLETELY off and it does not run small as some are saying they run about one size to large and I base this on orders I've placed for my three nieces who are all different sizes. I've had to return their items due to the items being too large for them even after using PYT's sizing charts.

My two star rating is due to quality, BUT I guess you get what you pay for. Much better off saving my money and paying a little extra for quality in regards to casual or active wear. The leggings, I've order about 3-4 pairs, and ALL of them we're so transparent they CANNOT be worn without something over them, so they're basically pantyhose. Not sure why all of the INSTA photos advertise them as if they're great fitting and non-transparent. Do not waste your money, they're cheap clothing store $3 quality. In regards to the coats on the other hand, it is the total opposite. Great design, great quality and very reasonable price. The basic tops and blouses are horrible. Totally transparent and terrible quality as well. I ordered a White- T with a logo on it, assuming it would be loose fitting and great style, it literally looked like it was straight from the Alleys in La that sell $5 shirts with a plastered fake logo on them It's a hit or miss with items from this store. Not sure how they decide which items they will not tailor with quality and which items they will. Great style concept, but definitely needs improvement in quality considering it is advertised and marketed mainstream. Fashion Nova is a similar competitor and most of their items are very great quality, even for the basics. I have most of one order from over 6 months that I still haven't returned yet, and decided to just use the basic tops I bought this round, even though the quality sucks. Would only order the coats or jackets from them again, anything else is a pass.