On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Easy ordering process, quick order to shipment status, and quality of service and product…exceptional!
Hats look great and were delivered earlier than anticipated
Terrible customer if you call it animated "service" local community make similar if not better quality shirts UNSUBSCRIBED DONT CONTACT YOUR PREVIOUS BUYER
Received 30% off and was automatic added in shopping cart. Absolutely liked the multiple options to choose from.
Quick and very simple. I thought I was gettingvhis last name in it and it confirmed but it came and didn't have the Fairfield so that's upsetting
Everything was great, website, discount code & the delivery process was in a timely manner.
I order a jersey, so I could support my kid on his football games, the website says all the orders will be ready in four business days. But they are busy with back to school and they prolong they production time to 6 to 10 business day. My order is already on day 20.12 business day and still in production don't even have shipping day available. I try to reach the company and always get the same answer we are busy and your order will be done soon. Until the last try I made and the person who's answer me was very rude and told me just like that:" I already have talk to you three times and told you we don't work weeks, and we are busy. Your order will be done soon." Never apologize or try to fix anything, seems like my order, for be o e shirt, is not important at all. Terrible experience. But I'm making sure people have knowledge of this before decide to do any business with this company.
Great product, fast shipping. There are so many options to choose from, which is great because it feels very custom.
Great product. Thank you very much! I will be back for additional products in the near future.
Good quality and shipping time. The website was easy to navigate.
Quality material/shirt. Logo turned out great! Quick shipping. Just as I expected.
Excellent quality and fast shipping! Dry easy to locate school district and had many choices.
Love you guys get in touch soon for another one extremely pleased with all of my purchases
My shirt is a quite small for a large and fits very very tight. I would reco sizing up but other than that love the quality and will reorder.
Easy site to use and my items were delivered with communication along the way.
Very happy with my purchase of a custom-made t-shirt. Thank you!
Fast, easy, quality merch and on time! I will order again. No issues with order
Product was nice and was given as a gift. Waiting for a response but i believe it will be enjoyed!
I ordered this hooded sweat shirt 1.5 size larger with the hopes of wearing extra layers under in colder weather. When I tried it on,with just a tee shirt, not only was the body extremely tight but the arms were so tight I could not slide my arms in without extreme pressure. Please tell me how to return this item!
Great products, fair pricing, esp with discount. Easy to use system to create multiple personalized tops, bottoms & hats. Great designs & colors to choose from!
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members