Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Received on time, item as described and customized as ordered
Easy and quick. Saw what I wanted and in the size I needed.
Although I understand, I do not like nor agree with your return policy and I will not be purchasing again.
I'm very pleased with my purchase. Only thing I did not realize is that part of my order was a special order so it took two weeks to get. I ordered it with the thought that I'd wear it to my son's baseball tournament. It did not arrive in time. But I am happy with the purchase. Also, I recommend ordering a size up in women's sizes.
Nice variety of designs to choose from and quick shipping
Had fun checking out all the designs and color. Picked out just what he wanted.
Had fun checking out all the designs and color. Picked out just what he wanted.
Great! Fast, accurate and will order again in the future.
It was great! Super easy to order and fast shipping! Will be ordering more in the future!
Have ordered multiple times from this site, always pleased with the product
Have ordered multiple times from this site, always pleased with the product
Quick, easy, and convenient, but it would be helpful to have print completion or delivery estimates when shopping... if possible.
Quick, easy, and convenient, but it would be helpful to have print completion or delivery estimates when shopping. If possible.
Everything was high quality and came in on time. Ran a tiny bit smaller then I was expecting.
Easy transaction. I am sad that San Jose State University (Spartans) is not available to choose gear.
The website had a large selection and fast delivery.
Easy to order, exactly as promised. Website was very easy to navigate
Easy to use website and fast shipping. Order received within 4 days of placing and it was completely customized
This prices were a bit more expensive than I'd seen previously, but the range of options was awesome! I got my order more quickly, and the item seems to be better quality. I'm in love with my new shirt!
It was very easy to order online and there were a great number of selections to chose from. The order arrived in about a week and we are very satisfied with the quality of the shirts and sweat shirts.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

