On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
My experience was great I just wish I would have known the shirts ran small. I ordered a large in both shirts I ordered for my 9 year old and they were way too small. Unfortunately, I can't return for a bigger size. The quality is great though.
I find your website easy to use. That's a compliment considering I'm a senior citizen.
Simple to use,, and I''m a senior citizen.
Well. I sent my issue and now I get a survey to fill out? I need to get my issue resolved to give you a better rating.
It is good quality and right order. Thank you for made sure puncture time.
Awesome quality. Your website was a breeze to navigate. Great selection
Great price
My order came fast and nothing was wrong with it when shipped.
Placed my order and it was received within a week.
I placed my order then realized I ordered the wrong school.
I used the chat option to correct my order, which was very easy.
My customer service rep was outstanding!
Thank you for the excellent experience!
The experience was easy and we found everything we wanted quickly.
No option for promo code, and the shipping is expensive
Order was delayed longer than what Prep Sportswear initially proposed. All products appear to be good quality. Men's items were as expected. However, women's sizes were smaller than expected.
Easy to order and good quality items. Sizing is true to size.
Without question, this was an absolutely astounding experience!
I got my order faster then expected which was so great
Site was easy to naviagate, I found several options for my desired product, made the purchase and it was sent in a very fast time frame. Exellent!
Website was having trouble loading pictures of merchandise.
Website was having trouble loading pictures of merchandise.
This is my second order because my first one was wrong despite my efforts to reach out and try to correct it.
The only issue was having to refilter to the correct sport everytime we backed out of looking at an item.
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members