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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Easy to find what I wanted and lots of options to choose from.
Excellent choices for niche team. Great selections.
The ease of operation to order was fantastic. The color designs and options were great
Found that sizes ran small. Do not think items will fit.
Great selection and the items are of great quality and durable.
It was very easy to navigate your website. Check out was very quick.
So far a simple process to order awesome gear. There was a problem with the hoodie I ordered, but PrepSportswear was quick to fix and send me a new one.
I found what I needed and although I did not finish the order process, the order was still in the cart so all I had to do was check out.
It was easy to navigate the site, they have great choices of teams, and they have numerous amounts of different styles and colors.
Able to order exact printing my grandson wanted with color and size.
Easy to use. This feedback will be published on Prep Sportswear's Sitejabber review page to help future customers make better decisions. Please be respectful and follow the review guidelines.
Quick and easy! Delivery was easy too! I got nice sweatshirts for gifts!
Thanks great service would recommend this site to future customers.
Ordering is quick and easy and there are a variety of colors and designs to choose from.
I wish there were more options/styles to choose from. However, the website is easy to explore.
The website is easy to navigate. I wish there was a way to store information so that I do not have to type everything in each time.
Excellent and prompt service. The quality of the material is high quality and I would definitely purchase from prep sports again.
I wish there were options for shipping. I would pick a less expensive option even if it means getting it later.
I like the options. It would be nice to have different shipping options and a size chart discussing how different brands fit differently.
Great shopping experience.
My order exceeded my expectations.
I ordered college shirts and face masks for myself, my husband and my son for our Christmas photos.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

