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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Great selection. Like the ability to customize. Collin College has multiple campuses. Plano is just one of them. Our student goes to the Frisco campus. It is also called Preston Ridge. All in Texas.
It's easy to use and decent pricing. Great quality
The site would not give me the 30% off after I signed up with my email. Once you click continue shopping, you had to choose which sport over again each time. We were ordering several items so this became quite cumbersome after a while.
Website easy to navigate, clearly laid out, and great overall experience! Thanks very much!
Easy to find the items I wanted and ordering was simple.
It was easy to use the website. However, it took almost a month to receive the items I ordered on 11/27/2021. One item arrived 12/24/2021... just in time for Christmas.
I very much like that the different types of team logos and colors can be customized on almost every item.
Easy to find what I wanted and checkout was quick and easy.
Great variety of products, reasonable prices, many choices for schools
Great and easy. Soft and warm. Easy to access. Great options.
The website was easy to navigate and was user friendly at checkout.
It was quick and great website - A log of options to choose from
Easy to find school spirit wear and emblem. Fast service.
Great Selection. Was easy to search for schools and review options.
The website was easy to navigate. I was surprised to find my grandchildren's high school! Plenty of choices with both color and design. The sweatshirts were a nice heavy quality, perfect for the cooler weather.
Easy holiday shopping! Nice discount. However, the jogger pants run very small. Had to reorder the next size up from what he normally wears. Can't return the item, but Prep offered a replacement.
Very happy with my purchase! Arrived just in time for my anniversary! Wife loved her high school sweater! Thanks again!
My grandson asked for these. So glad it was easy to find and to order.
Shopping was quick and easy shipping was a little long but overall great service
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

