On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The shipping was a quite lengthy experience. They did arrive barely in time for the bowl game. Unfortunately the quality of all 3 hats were poor. The stitching was poor like a training stitch on all the hats. The 2 yellow were a tall cap with Velcro back. The white came as a short top flat top with the Velcro. The white hat is unwearable because of weird flat shape. The shape was not good on a adult or child. Also the stitching was very poor. Very amateur
Yes, they were able to make good and resend me replacement order with excellent quality and print. My first order the print was not good I appreciate the replacement order
I was very happy with my purchase and so glad I found this company. It was the perfect gift for my father in law!
Do think sizes are smaller than size ordered, size up
But overall good experience
Good…quality is good and they arrived timely. No issues
Great but why do I have to write a book?
Blah blah
Everything went well and shipping was fast and efficient! Thanks!
I was offered a discount but it did not get applied at checkout.
3 out of 4 shirts look good. One is unwearable because you can see a dark outline from where the college logo was ironed on. I tried reaching out to return or get refund and they don't respond.
Second time ordering from this website, so excited.
No one answered my requests for follow up three times. It was from end of October to just yesterday getting delivered
Good, went fast, and got it. Thank you! Here's a few more words, satisfied?
Good………………………………………………………service. Thank you for the quick delivery.
Seemed to go easily. Easy to order products look super nice.
Great! Easy to order and good delivery time. Also received my merchandise in great condition.
Stuff came as described and in a timely fashion. Looked great and will be under the tree
Took a little longer than expected but I'm very happy with the purchase and customer service was kind and prompt!
The product was very good and the site was very user friendly!
Nice selection found what I was looking for but would like a bucket hat.
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members