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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Didn't love the quality of the shirt. Thin fabric, cheap iron on logo
Delivery was a bit slow but it was around the holidays and deliveries were delayed everywhere. Sweat shirt is great quality! My daughter (high school senior) proudly wears her college sweat shirt to school all the time.
Very fast shipping and cool selection.
Really glad I ordered here :)
Ordering was easy although it did not fit my son. I ordered his size but is was not long enough.
Sweatshirt was exactly what I wanted as a holiday gift.
The product was good but the production time was slow.
Loved the custom embroidered sweatshirt I ordered. Took some time, but I knew that would be the case. I like that they had many great designs to choose from for my daughter's college and the quality of the final product was excellent. Shipping cost was higher than I expected.
Great products! Very satisfied! Will buy again! Quick delivery. I have recommended to my coworkers
The items I ordered were great, but took longer than expected.
Excellent quality items. Additionally the items arrived in time, which was not the case for some other sites I purchased from.
Delivery was slow. Orders with several weeks before I left for the holiday. Gifts arrived at my house after so I showed up empty-handed X-mas morning. :(
Wonderful experience! I placed my order sort of close to Christmas and it was an embroidered item. So I didn't think I would have it in time but I did and the items were amazing! Beautiful detail!
I made my order december 5th. It took a while before I heard any status on it but efter a week did i finally hear that it was ready for to be delivered and then it came the day after that.
I was looking for school apparel for my husband. Even tho the tigers aren't the same, it appeared very similar. The hat was a little small so I wouldn't say all size fits all but overall the buying and shipping process were pretty easy
Great quality, timing and overall shopping experience.
Got exactly what I wanted quickly. Although the tshirt was rather "lightweight", my Grandkid loved it.
Bought this for grandson going to college next year with a baseball scholarship. T-shirt ordered was too big, but gave it to his Dad. Ordered another t-shirt that shipped directly to their home. Grandson really likes your products, with baseball as his passion.
The process was Very easy and the products were good quality
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

