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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Very happy with the experience! Good service and a great product.
I'm very satisfied with the dubuque fighting saints sweatshirt. You guys did amazing job on the SWEATSHIRT. This is my 5th time ordering from you guys and always satisfied with the way my order is done. The shipping is fast and carefully package so nothing gets damage. Outstanding seller and best quality. I will definitely keep ordering clothes from you. Thank you.
It was good I really like your products and I will be returning
Fast delivery and wonderful item! Great bright new hat with awesome embroidery of my chosen school. It fits great and looks good. Thank you!
Great stuff! What a great company so understanding. I had a little bit of a problem and they fixed it for me I would definitely use them again and again
Just perfect! Beautiful color and perfect art Workshop/screen printing. Thank
You!
Professional and quick. Would definitely order from here again. Thank you
Simple and easy. Alot of great options to choose from including designs, the only issue was deciding.
Great experience! A lot of choices and easy to navigate
Quick, easy efficient. This is my second time buying from this site, and it's still as organized and easy to navigate as the last. Quality products and simple process; the way it should be.
The shipping was fast but the processing portion of the order took a while
It just took longer than we expected for delivery but the shopping experience and the product was great.
I ordered a sweatshirt and received it with the letters smudged, and although I was given a replacement, the fact that the product was sent out like that was disappointing, especially for the price. I would expect faster shipping for the cost, and better products.
This is my third order, very happy with the product.
I just received my first order, 3 school sweatshirts, love them! Fast shipping! Very happy with my purchase, I just placed a second purchase.
Easy ordering, until I got to the quick message, just want to order it!
Product is great. However long lead time to get item was disappointing.
Shirts look awesome! It just seemed to take a really long time to get them.
Quality was very good and very quick delivery. Would recommended
Order arrived in a reasonable time and everything went smoothly
Very good options. Quick service and receipt of order.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

