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Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
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I ordered my graduation hoodie and had it customized and it came exactly how i wanted It to. The size was perfect too.
Great website easy to navigate love that you can customize your options fast delivery
Shirt quality is less than expected. For the price paid, I expected more.
Easy to use, lots of options.
The shipping was ridiculous however, I had a sweatshirt worth about $40 with shipping about $16.
Ordered and delivered in a timely fashion the correct item.
Lot's of options, easy checkout, and fast delivery. Products were high quality, I'm very pleased with my order!
The sweatshirt that was supposed to be a kids 10-12 does not fit my middle schooler. Instead it's the size of my 7 year old. What a waste of money. I will not be using this again.
Great experience after my first order was deleted by someone never got order. Spoke with customer service and they gave free shipping for the mess up.
Site was easy to use and the product was just as described.
The ordering process was simple. There were ma y different options and delivery was quick
I had to order 2 sweatshirts as the first one I ordered was too small. It was a gift. It ended up costing me double the money and am not able to return the first item due to customizing. It seems the size was on the smaller side, not really true to size.
Nice experience but I received it 1-2 weeks after my mom left for canada, im suppose to give it to my brother in the Philippines. But its fine still. I can send it to him anyway
I liked being able to customize the year of my sweatshirt. I had a difficult time choosing the decal because there were almost too many options!
I had a great experience wrh Prep Sportswear. The item I ordered looked just like the display item on the web site. The fit was a little snug, but I was not disappointed with the quality or appearance of the item. It has held up well to a few washings and the wear and tear of an active 8 year old boy.
Customer service took care of my issue immediately and shipped me the replacement
Easy shopping experience, was able to find exactly what I was looking for.
The items are high quality and the ordering process was very easy.
Thanks
Great it was easy to navigate & make my order & it was received in a timely manner. We were very happy with the quality of the merchandise!
So far so good - was a little difficult to tell if they were Men or women's i was purchasing.
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members