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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Easy to find items, quick loads without the ads items in stock. Hope the sizes work as that always seems a gamble
Great product. Love the shirts I bought. Great quality!
I really like the design of my tee shirt. Quality of the tee was ok. Shipping was very quick.
I love my school jersey that I ordered, I've received lots of compliments!
I did not have any problems! It was so easy! I loved all my items!
Easy to order. Waited a bit to get that in. Most are delivering within 2 weeks.
Ordering and delivery was great. The hat stitching wasn't that great. The text that was stitched into the hat wasn't tight. It was a bit messy and the threading was loose. I had to burn away some of the loose thread.
Always happy to return and make a purchase very glad to purchase school uniforms from this store. Thank you
Great experience with the site. Every school I've ever attended is listed here and order in his quick and easy
Very easy once I learned how to change logo to sports
Great, easy ordering... just as shown in online catalog... quality seems good... time will help me evaluate that aspect better,
The shirts are exactly what i wanted thank you! Great job
Easy site to navigate, order received in timely fashion.
Easy order and she loved it. I would order again if needed
All very good! Very easy and arrived faster than expected. Was glad there were so many choices
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

