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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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I found the website ordered the clothes and they were here in a reasonable amount of time
My order was delivered quickly. Everything is just as I expected, quality products that are made well and very comfortable.
Everything looks great. Thank you. Fast shipping and all fits as advertised.
Very happy with the product it came really fast love the shirt
Super fast shipping! Thank you! I received my order in about a week after placing order.
Received medium shirts. One of the shirts sleeves only go down to my elbows. Maybe a defected shirt, but should have been caught before delivery. I know, blame it on COVID Supply chain issues.
Good experience.
I don't think you should reauire a minimum of 50 characters to desceibe tour experience. Lol
Inconvenient to people actually filling out this survey
Easy to navigate site and prices are okay. Shipping is too high which is why I gave four instead of five stars.
Always amazing! I order all of my kids' sports tshirts and they are perfect!
I would prefer not to this alert keeps appearing in my email so that's why I'm completing this.
Ordering was easy and shipping was fast. Would like to see you offer additional brands like Champion and Nike
The order experience was Easy, shipped quick and it is a great product
Easy to search for what I wanted and easy to checkout. Plus they had the design to put on my hat I had been looking for.
Great content and very comfy! I liked being able to choose my own design.
Orange color in shirt looks too much like red, not the schools color
Reasonable price, fairly quick on the time frame
May order more
It was quick and easy. And I was able to get the item I wanted
It was perfect, great shipping and service. Will defiantly order again
We ordered sizes that should have been large for us. The men's items just barely fit, while the ladies 2 items were far smaller than typical did not fit. Did not find any return information. In the packaging, or would have returned the ladies 8yrms.
Expedited delivery & good pricing. I would recommend.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

