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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Easy website to navigate, great product, arrived on time!
The service was good the products are awesome the quality of the merchandise is very good delivery time was fast had no problems will do this again
Nice, cool beautiful fun amazing awesome show stopping.
Great product and a great service team. Had zero issues getting the exact product I wanted and assisting with getting the right sizes
Took a little long but got the package. Also didn't expect an additional duties charge of $50.
I was disappointed in the face mask, I thought it was very cheaply made. However, I was well satisfied with the other products.
So many choices and able to find small colleges and choose the sport!
Very easy to maneuver website, Tons of available college and universities to choose from and a lot of choices.
Great shopping experience. My order was delivered as told. T-shirts are just what I wanted.
Easy to order and very satisfied with the product and timely order!
Easy to order, nice fit and good looking purchase to support our team
Loved all the items sent, fit well and good quality.
This our second order- great designs. Although we wish for the MSU designs on black they had some blue in them too.
It was a little cold fusing at first. But figured it out and got things ordered. Didn't have the logo my daughter wanted for her school but got something as close as possible.
Perfect ordering experience. High quality for good prices; and very quickly delivered.
I was very happy with the items that I ordered and the delivery was very quick.
Experience was fine. No other comments at this time.
Easy website, fast service, decent quality, and pictures matched actual product.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

