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Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
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I made a mistake on the zip code.
I called (I think) maybe it was chat. But the customer service person who helped me was excellent
It took a while to get the order but I was satisfied when it came
Great Website! I purchased 4 items they all came together even though one was embroidered and shipped much faster than I had expected! Items are true to size and good quality.
Easy to shop and pay quickly! Products matched online pictures and descriptions.
Great product selection, price and fast shipping. I got products here that I could no longer get from my school. Will I be back? For SURE
Easy user interface and love the variety of graphics available
Thought the pants were same material as the sweatshirt. It was not. They cannot be worn together. Very disappointed.
Grandfather coached this team…only year in NFL…only place I've been able to find the team merchandise
Grandfather coached Hartford Blues in 1926…. Only year in NFL…. This is the only place I've found this gear!
Easy to follow…. Now see how delivery and products are for that last star.
This part was easy…. Now the real test..
Easy ordering, easy website, quick delivery. Very satisfied with product.
Shipping was quick and the ease of placing the order was great
Lovely and most of all professional. Prompt fast service
Not sure I received the same item that I ordered. It was already gifted though.
The entire process was great. Items were extremely easy to order, and they arrived in less than two weeks. Which is extremely fast delivery for customized items.
Always a quality product with fast shipping! I order frequently and plan to continue to do so.
Really enjoy the products that are offered. The shirts are very comfortable.
The website was easy to order from. The wear is definitely a comfortable fit.
The ordering process was easy, there were a lot of selections to choose from.
Even after the second shipment, sizing issues persist. It looks like there are differences in the sizes between colors. In other words, all your grey/large are the same size, but your blue/large are not the same compared to the grey. So if you order a large/grey it will not be the same size as a large/blue. This is the problem with your product.
So whoever your shirt supplier is, there are issues with sizing from one color to the next.
Order 3 items, 1 item was defected. I immediately contact Prep Sportswear, providing a picture just so they could see it, and they immediately responded with a solution and sent out a new item ASAP. Great customer service and experience, despite not having my shirt for the first game.
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members