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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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We love the shirts, great quality! Bought them to support our grandson's baseball teams.
Quick and Easy with tons of options for the perfect personalized shirt.
I reached out to customer service and got my apparel in a manner of days.
Great product! Will buy from you again! The shirts I purchased were exactly as described.
Hope the items are of good quality and fit true to size.
The size is fine but the the material is rather light weight and the logos are probably not going to last too long. Have to avoid putting them in the dryer for sure.
Hope the items are of good quality and fit true to size.
Was not notified when it arrived so didn't find out until weeks later when I called the gift recipient.
Ordering was simple but the sizes were on the small side. My teen wears an adult medium in all tops but this adult medium was small so she can't wear it comfortably.
Easy order process with a great selection. Prep Sportswear seems to have a larger selection than a lot of the other college sportswear vendors.
Easy to find item I wanted to purchase. It arrived quickly. Will be a part of Father's Day celebration.
Found the item I wanted to purchase for incoming freshman.
Quick and easy. Had no issues. Pleasant experience.
1st order was shipped and received very quickly. 2nd order was delayed for some reason. Perhaps an email of acknowledging the delay would have been helpful. Enjoying the products!
Sizes are not true to size. I dont think I will shop here ever again. Every step since I placed the order to delivery was good. I have no complain. Good Quality and colors but sizes are off. Don't waste your money
Easy to use site. Found products quickly. Large selections available.
- Easy website to navigate
- Frequent sales
- Fantastic shade/ color range for apparel
= Fantastic selection of sports to choose from
It was really easy to use the website and customize my items
Everything came in a timely manner and was what we thought it would be.
It was pretty smooth, but it would be nice to have a faster delivery time
Good. T-shirt seemed a bit thin but other than that, it is good.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

