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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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The experience was good, the tee shirt is comfortable and the hat fits well also.
The process was fast and easy. Items were as expected. Great experience!
Had a great experience this time with quicker delivery.
This is great to be able to get school spirit wear.
Fast and good quality. Thank you. Many from our group ordered from you and it was fun to sport our new shirts at our reunion.
Very fast and great quality, kids were very happy to receive the sweatshirts
The site was easy to navigate and timely shipping.
Very fast delivery, love my sweatshirt. It came in two days, high quality.
Good thank you it was good good good good good good
It was great, everything on the order was right too
Very easy to navigate. Very satisfied with the ordering. Extremely happy with the quality of the materials and the overall look of my purchases.
The sweatshirt looks nice! Thanks!……………………………………….
Fantastic! Loved my sweatshirt so much and would buy again!
Great quality shirt and fast delivery! First time ordering and will order again.
Prep Sportswear has a great selection. Ordering was simple and straightforward. Plus the new shirts arrived promptly.
Excellent quality and fast shipping! Very pleased with my order.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

