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Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
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As expected! My products arrived as promised. Loved the fit and the customizations. Thank you so much
I was very surprised with the extra cost ($50) I had to pay to pick up my parcel. I feel that wasn't well communicated when I placed the order.
Very good quality and delivered as expected. I would recommend to others.
My original order had some confusion and wasn't what the description led me to believe. However, customer service was very helpful with a replacement product. Unfortunately, my original order was a youth baseball cap and my replacement product was an adult baseball cap. So I still don't have the cap I want for my 6 yr old.
The quality of the items is very poor and they're very small. I am very disappointed. I previously ordered from here a few times. I would really like to return the items.
Looks just like the picture, good quality material and was delivered on time.
Item shipped fast and is as expected. Fits well... No problems
She is very happy with her stuff….
I love the quality
Not too happy with the quality. There's a spot of glitter on the sweater that I can't remove.
The shirt was great quality and better then I expected and was delivered quickly.
Received in a timely fashion Good value nice quality
Good shirt. Looks great. Fits properly. My school coworkers are jealous.
Pretty easy to use and has all colleges on website
I had a misprinted shirt and they were very quick to replace it. The chat option on the site is wonderful and the representatives are knowledgeable, helpful and efficient.
Variety of items to select from were good for teams that were hard to find elsewhere. Shipping was fast and the quality of the items was great!
Easy to order and it shipped quickly. Everything looked just as ordered. Super happy with the smooth process
Good options in styles, colors and sports themes...
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members