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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Looks great, and it arrived quickly. I only bought 1 hoodie, so the price was a little high (shipping), but it's a custom order, sonI get it.
Good product & fast delivery. Pleasantly surprised
Item was ordered as a gift and they loved it! Will be ordering again.
Easy, timely customer service, quick enough delivery
Shipped in a timely manner, but I only wish I could see an estimate of when it would arrive. Other than that, I love my sweatshirt and crewneck! They turned out even better than I expected!
It actually arrived just in time for our event
Products were good quality
Love it thank you. Keep up the great work and fast delivery
Website was clunky and not straightforward with the options available.
Would very much like if you listed the price in Canadian dollars if delivering to a Canadian customer. Shipping was $48 from the US. I did not need it sent express, as regular mail would be fine, but I was not given that option.
Easy, Great selection. Quick shipment. Thank you so much.
Very good material and came as expected, size fits very nicely
It was okay. The pricing was fair. Lots of selection to choose from
Ordered several tee shirts for my grandson. One had a big stain on the front!
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

