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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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I went back to edit some items in my cart. Because if that, I had to enter my billing info and address a second time. Otherwise, I had no problems.
Everything arrived as expected. The XL long sleeve t shirt was a little smaller than expected.
Great. Reliable. Trusted. Simple. Satisfaction Guaranteed.
I was happy to find this website. My granddaughter is starting at Dikinson in the fall and I wanted to get the family shirts. It was very easy and quick to order. Thank you!
Great, really love my ctu graduation shirt. Can't wait to take my graduation pictures in cap and gown as well as my shirt
Prompt shipping an top quality sweatshirt. A great selection to choose from.
Delivered pretty quick, good quality ball cap and tee shirt.
My shirt came burnt from the iron on and it's grey
Excellent, easy to order, shipped quickly
Arrived correct
Easy to use site... Good choices
Family surprised by the special team hats!
I absolutely loved the fit of the two tshirts and sweatshirts I purchased. I will definitely be sharing this website to my friends and family. And will definitely be ordering more items.
Easy online ordering, quick delivery and the quality was great!
Fast delivery good quality sweatshirt and I'm very satisfied with the product
Loved the shirt and hat! Everything was delivered quickly.
Great products and service. They have a great selection and so far everything has been very good quality.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

