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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Great options and prices. Size was true to fit. Check out was fast and easy. Thank you.
Great experience... Quick delivery of the product we ordered. Very satisfied!
Great experience! Love how easy it is to order and how many selections you have.
Easy process and great products. Thanks for the awesome transaction!
It was great! I loved my shirt and i appreciate the quality
They have a great selection to choose from. It was easy to find exactly what I wanted.
Easy to navigate site, fast shipping - nice pictures / item received not as nice as the site -
Your website was so colorful and straightforward. I found what I was looking for with a breeze and I got more than I wanted to buy. I just love your graphics on your items and that Red was really standing out. You couldn't do nothing but buy buy. This was my first time ordering from you and I must say "I am Totally Pleased.
Prep Sportswear has excellent customer service and the products I received were excellent!
Quick delivery! Ordered and received the next week.
They had super fast shipping. And I got exactly what I wanted!
Ordering was easy, and arrived super fast! Very happy!
Great quality, fast shipping excellent product and I will order again.
Quick and easy order... my item was delivered quickly... and my dad loved it. Put it right on as soon as he opened the gift.
Thank you!
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

