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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Site interface
Good font options for the hoodie
If there were more choices I would have more selections
Came quickly and excellent quality. My daughter used your company to get my husband a sweatshirt from his high school.
It was an easy shopping experience. My daughter loved the t-shirt.
Everything was great and great quality. Fast service. Thank you
I like that we received the order quickly. The sweatshirt is a thin, but the graphics are nice.
I have worn the t-shirt. Thin but fine over another shirt.
The hoodie will wait for colder weather or until the dining room A/C is to much to endure without such a garment.
Easy ordering and quick shipping! Exactly what I wanted.
Delivered fast good service. The jacket is a little thinner than expected but I love the color. Got it for my mom.
Excellent Sweatshirt! I am so glad I found this site!
Fast delivery! And the product was as promised. Very satisfied. Will order again with you
Easy to order. Received quicker than I thought. My son really enjoys the shirts. Thank you so much. Good quality
Good, easy to order, good selection, arrived in good time
Good, I signed up for 30% off and did not get that
Great, fast service
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The two shirts I ordered (one baseball jersey type and the other a fitted v-neck tshirt) both ran small. I typically wear a Large which will fit with extra room. These were both tight. I was pleased with the swiftness of receipt of the order, but unfortunately am not pleased with the fit.
Nice choices, turned out looking good, came when expected.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

