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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Quick shipping. Good quality product! Will shop again.
The shipping to Canada was ridiculously expensive but the sweatshirt was very nice. The student it was for was leaving for home (France) at the end of June so we were concerned that it would not be delivered on time. It was delivered mid-June so we were very pleased.
As advertised. Very good quality and very good service.
Such a special gift for my dad, great quality! He graduated high school in the 60s so to receive pants from his school unexpectedly for his birthday made his day. Thank you!
Everything is great and arrived quickly. The womens shirts run small but are great. Thank you.
You guys rock!
The quality of the sweatshirt was good but I didn't realize it was just going to be an iron-on logo. It was much different from copyrighted gear that is being sold at the school bookstore.
Good experience. And received my order quick. Good quality on sweaters and shirts. Very happy
Didn't look like the picture and could not track package
The shirt i ordered was not as pictured on website
Easy ordering and super fast shipping, great experience!
The quality of the items I order were great quality merchandise. I received everything I ordered in a timely manner. They were gifts for family members for Father's Day. Everyone loved what they got
I was able to get exactly what I wanted in the size I wanted and I received it in a timely manner. Great experience.
That's pretty good.
When I actually received it, I was glad I bought it because it was very comfortable to wear. I still have other things I want to buy, so please buy them.
Very good experience. I would recommend prep sportswear.
The printing was slightly blurry on some of the materials. And some of the materials were very thin. The threading on most of the items was already coming apart. But I did receive my items as ordered- design/colors/sizes.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

