Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Thank for making this process easy! My girls are set in their new volleyball shirts!
I received my order quickly and was very pleased with the quality of the item ordered.
I ordered two shirts this time and both were delivered timely and I love the feel of the shirts.
Easy transaction and fairly fast processing and shipping.
Very easy and quick and the quality of the shirt was good.
Very simple and easy! I bought a shirt my grandson for school. He loves it!
Ordered 2 hats and a sweatshirt. Damaged box in mail which damaged sweatshirt. Sent a new one - no questions! Hassle free very professional
It was really easy to design. There aren't a ton of colors to choose from but there are a lot of options to choose as far as what you want it to say or be focused on! It also came faster than I thought and it turned out amazing! It's definitely worth the purchase.
Reasonable pricing and fast shipping. Sizes for women are accurate. My only complaint is the gray/silver lettering does not show up well on the purple. In the picture it stood out more and was more vibrant. I would suggest not ordering a logo with gray/silver lettering on purple, it's hard to see.
Excellent quality & price was reasonable. Both my granddaughter (middleschool) & grandson(elementary) love them.
NIce selection and easy to navigate! Great quality and fit
This survey is annoying. Suggest you drop it if you want to keep good customer relations.
Great product truly great everyone loved it and wanted what I ordered
My experience was ok. I had a hard time finding my size shirt. You should have more of the bigger sizes.
Love your Sparta police items. I looked all over for them and you had them! Reasonable price too. Good quality. THank you
Had the products I wanted, fast delivery, positive experience
This is the second order I've placed with Prep Sportswear for my grandkids and it's been an exceptional experience both times so far. The prices, discounts, styles and variety is unsurpassed for school logo apparel and items. I'm interested now in seeing how long shipping will take. Since both orders were custom orders I hope they receive their items fairly quickly.
Wonderful selections and style varieties to choose from! I'm looking forward to my granddaughter's excitement when she receives her new high school's mascot hoodie.
Really great quality and fast delivery turn around.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

