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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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From shopping the website to order, delivery and receiving, everything went better than expected. The garments were displayed just as if I were shopping in person. Great quality and they were delivered in plenty of time before the game!
Ordering was easy and the item I ordered came quickly. The T-shirt I ordered was soft and was very good quality!
The sizing of the tshirt runs really small. I ordered a large and it was way to small and I'm unable to wear it.
Website was a bit misleading. A certain style/color was advertised but when I went to choose that style/color it was not available. If that was not the case, would've given 5 stars
Very cute shirt but it did not fit me, I was so bummed. I ordered a medium and it fit like a small or even xsmall.
Great it was awesome would definitely buy from them again
My apparel came as requested. It has all the designs that I was looking for. Thank you very much.
I like about put in another order. The experience was good.
Very good experience
Will shop again
Easy to navigate
No issues with the order, product just as described and I received my order very quickly!
I love everything I ordered for my son. The quality was great and I also was happy everything came out as I hoped.
It's fast but the lettering on the shirt is not exactly centered or straight.
Items shipped quickly and are high quality. Very satisfied with purchase.
Easy to use. Good quality. Not able to customize product and no customer service to talk to.
Flawless, with a fast delivery. Very happy! Site was easy to navigate and checkout was easy.
No issues, easy, product was exactly as expected! We were pleased.
I loved the quality and for the most part the designs. I wish there were ways to just get the ESSC logo without some of the other aspects like the year. It was nice to see the design though.
Hello. Yes thank you I have received my order on time and everything was great. I wanted to let you know that Just recently I received an additional order in error. It belongs to someone else. So I have re-directed through the post and hopefully that person will receive it before school starts
Good quality. I thought shipping cost was a bit high.
T-shirt and sweatshirt designs are generic, not unique to my school. You're prices ain't cheap, either.
T-shirt and sweatshirt designs are generic, not unique to my school. You're prices ain't cheap, either.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

