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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Incredibly amazing, great site, great options and variety of clothing and designs for my alma matta
It was great. Quality is very good. It is nice to have a place to buy high school logo products that are not readily available.
Great hat, hard to find smaller college hats other than Bookstore. Fast shipping
Exactly what I ordered, prompt delivery, completely satisfied.
The quality of clothing and helpful customer service team make ordering and resolving issues that may arise extremely easy and convenient.
Adequate - do not like being forced to write a review
It was a good experience. Package arrived in good condition and a good amount of time
I received my order very quickly and the website was very easy to use.
Fast shipping and really great quality. My brother is going to love it.
Good, product quality is great, only wish shipping was a little quicker.
Easy order, quality merchandise. Decent price. Great selection.
Great price speedy delivery my Grandson will love it
I was good the product arrived pretty quick and in good shape.
Flawless transaction & perfect products—my son will be thrilled on Christmas morning
My 2nd time ordering both experiences were great. Received items quickly and the quality is great.
The quality of clothes were very good, the only thing I could request is adding in some Nike or Champion (name brand) items. The prints were perfect and everything was great
Great shopping experience. Easy to order. Just sending way too many emails!
XL was smaller than usual. Material was a little hot. But it was ok.
Exactly as advertised and delivered ahead of schedule!
Great selection of styles and sizes. Quick turnaround and shipping
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

