On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Shipping took longer than I had hoped. More expensive than it should be
Sure was great. All the options for my school were great! Sizing was good. Colors and fabric were great!
Quality product. Excellent customer service. Easy design service. And quick response to concerns.
Waited three and half weeks and never given a tracking site but they turned out great!
They're perfect! Thank you! I bought them for my children's school event.
Nice site with options. Sizes ran small. Quality wear, but undersized
I finally ordered the 2 items that I had wanted for quite some time
Easy to order, relatively quick delivery, nice sweatshirt.
It took awhile for the shirt to arrive, but it was Christmas break. The shirt looks great. The collar around the neck doesn't fit well. Seems like it bunches in the back.
The sweatshirt is very soft! One of the softest I have.
Had a great experience with this order. It was quality merchandise at a great price!
Took over 2 weeks to get shipping label which is far more then by ideas days listed
Very good quality, soft cotton, washes great, no fading
Product arrived in good shape but it took an unusually long time to receive it.
The sizing was way off. I paid way too much for shipping and it got here after Christmas and was way too small.
We were really disappointed!
Order was as expected and will order in the future
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members