On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Did not realize that everything had to be made and therefore would delay delivery
Fast device! I needed my address changed to our vacation destination & it was shipped there in perfect timing!
Received but late! There wasn't any communication at all about the purchase which made us feel like it was a scam. No email about the submitted order or received, nothing about shipping or tracking, absolutely nothing. We were in a panic for signing day which was a big moment for my son. So, we had to drive 4.5 hours to make sure we had the har in hand for his big moment.
I ordered my items for Christmas presents and they arrived quickly and they look awesome!
The shirts I ordered look great! We definitely order again!
Easy order and it was a gift. All went well! My sister liked the sweatshirt
It was very easy and quick to use your website. The clothes came in a timely manner.
We received the order exactly on the date as promised. Thank you.
Shipping costs are too high everywhere. Except for granddaughter's wish, I wouldn't have purchased,.
Gift for the grandparents who live out of state was a hit!
It came in time unlike other cases it was right on the dot
Easy to use website and found what I wanted. My niece will enjoy the sweatshirt.
The quality of the product is great. I have purchased many things from your company and love it. However I got a sweatshirt with the name on the back and it was put under the hood so you can't even see it. Not happy with that.
I'm obsessed with the quality of the sweatshirts, it was cozy and stylish. The shipping price was a bit high but it made up for the quality in the sweatshirts.
Ordering from your site was easy. My wife loves the sweatshirt.
It was good. Product is very nice. I bought it as a gift for a friend to surprise her
All came out good but my daughter's hoodie was made backwards, but they made a new one and sent right away.
The product had the incorrect school logo. As a grandparent from another state, I was not aware the school had changed to logo.
Your service is great. I would recommend to anyone. I may get another shirt.
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members