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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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I made an error on my first order and ordered a second one. I made an error on that one and you were so nice to send me a replacement for free. I really appreciate it sooooo much!
Easy to order. Pictures were accurate. True to size
Sweatshirt runs small. Pretty disappointed is how much I paid for sweatshirt and the way it fits. Like the color and design.
Everything was great, ordering was easy, delivery took place in a short amount of time
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The hat I ordered is too small. One size does Not fit all. Non- returnable very disappointed
It was great. I received many updates on my order throughout the entire process and received my order quickly
Easy order, but the merchandise is very low quality.
Thank you, my shirt looks & fits great. And it came earlier that expected. I definitely plan to get more made.
Shirts came in before expected. All were in good condition and did not shrink in the wash after a couple washes.
Great buying experience, super fast shipping will definitely use again
Spirit of 76 Alumni looking for a gift for my gal, and ordering was easy. Fast checkout. Thanks.
Fits her perfectly and the colors are Amazing. Fast shipping.
I have ordered several shirts and love them!Will definitely return for more.
Excellent! I ordered a medium women's school shirt for my sixth grader. She wears a a 34C which is why I didn't order a small. The medium fit perfectly! If you need some extra room for boobs go a size up.
Ease of site good pricing good selection. I am not sure why I have to enter at least 50 characters This is so irritating. I like the product very much! Period
I didn't get what I thought I ordered but it was still ok
Great quality! Was quickly delivered and turned out so nice
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

