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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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I have to be honest. I am so disappointed. The shirts I ordered ran very small. The Millersville university XL long sleeve looks to fit a teenager. The wilkes university tee XL well that is on the small side. The sizing is not good and I will not order from here again. I spent a lot to be able to wear my children's university.
Information on the shirt did not match any information related to the golf club. 50? Logo was not accurate.
Easy to find your high school. Ordering easy. Quality appears good.
I received my order very quickly. Thank you. I was satisfied.
We placed an order but never received order confirmation. We waited a few days and no email and even check spam. So we ordered again thinking it did not go through. Still never received an email with order confirmation. It just didn't seem right so I contacted prep sportswear via chat and was told we had two orders on their way and wasn't able to cancel since they were out for delivery.
This is the first email we have received since the two orders were placed. Very disappointed!
Item was delivered as expected. Shirt was good quality and exactly what I ordered.
Good site but The size was not so clear. Need to explain that is small than average
Well, my stuff showed up. That's better that Amazon.
I was very satisfied with the company I will order another item soon
I have never been unsatisfied.everything comes really fast
Order was accurate, good quality and fast shipping!
Experience was good. Ordering was easy. Shopping was fairly quick. Will definitely order again when the need arises
Great processing I love my shirt. I can't wait to show it off
Very good, Thank you.
Clothes sizing was correct, true to size.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

