Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Sizes run small. Will not be able to wear after washing it.
I love it! It's exactly what I wanted and the quality is great!
Easy to order and great variety of designs. Fast service and quality product. My son was pleased with his T-shirt.
Couldn't believe how fast we received our order! Great quality and exactly what we ordered - will definitely order from them again.
Easy ordering and quick delivery. Pleased to find Daytona State sportswear available and would encourage more options.
It was easy and I am pleased with the quality of my shirts.
Wonderful, got it on time and my niece loved bed it!
Good quality and delivered on time. We are very happy with the purchase.
I like that school cause I graduated from it.the shopping experience is really great!
I had a very good experience! It was fast shipping and good quality!
Quick service, nice shirts, good fit...recommended
Fast delivery and good product! Happy with the items
Very easy to navigate and order... Order shipped quickly and pricing was reasonable
The college I am attending didn't have any styles of hoodies. So I was thrilled to find out that there was a website to customize hoodies!
You guys are awesome! So many options and designs. I keep coming back and buying more gear for my girls.
I appreciate all of the different colors and designs.
Always quick and correct in ordering items! Appreciate it!
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

