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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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The order process was fine. But the logo on the front of the hoodie seemed was too small for the shirt. Should have been printed large
I've purchased multiple times and never had any issues. Everything is perfect and delivery is quick
THe product is as described and the order process was easy.
Everything came out just as purchased and fit us well.
Quick and easy, and liked the choices.
Easy, quick, good products. Overall a great experience.
The collard shirt was a great gift
I liked the fit and the color
It was delivered earlier than expected
The design is great. The fit is not ideal. I like hoodies and sweatshirts to fit lose and baggy. So you have room for a shirt underneath. I normally wear a large or medium shirt so I thought the XL hoodie would fit well. It fits very snug. The arms are incredibly tight. Not very comfortable
Ok may try again one day t did take longer than I would have liked for the items to arrive.
Very easy to find products associated with your school.
Good, but it is brutal choosing something you cannot try on or return
It was great. I would buy from Prep Sportswear again.
Great! The sweatshirt was dope, quality was excellent.
I ordered a women's size medium shirt. I usually wear a size 8. The shirt I received is so small, my 9 year old granddaughter will wear it.
Awesome products and excellent service! Thanks! I will order again!
There were no problems. Easy to order and the order arrived in a timely manner.
Took longer than expected to receive my order. Everything looked good though.
Great sweatshirt. Ordering to delivery went smooth and was delivered with ease. I highly recommend shopping here.
Easier than going to the store! Great products and fast delivery!
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

