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Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
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I ordered merchandise weeks ago and still have not received it nor have I been able to get an update on the status. There is no way to contact this business to get an update and chats always pop up with the same scripted crap about how it will be processed in 3-4 business days.
This business has no way to contact them except for their automated chat, no way to track orders, when tracking, it always says "oops we seem to be having issues with this option"
I will be disputing this with my credit card company.
Purchased what we thought was dri fit as advertised, did not receive any of the 5 shirts that were close to advertised.
Production took a while, shipping was short.
Love how fast we got it thankyou also the quality of my sons hats are good. :)
Shipped quickly after order was made. Lots of choices
Got it quickly. Nice shirts. Good quality. No complaints.
The two shirts were looked just like they did on the website, great quality!
Products are of high quality. Wish it would have come sooner.
My order # never seemed to register on the website. Frustrating. Wish I was able to know eta. Also fit was smaller than expected
I think there should be more clarity on the sizing. I normally wear a small and that what I ordered but unfortunately they feel tight so I won't be able to wear what I purchased.
Received an item that was not up to standards. Customer Service quickly responded and replaced the item. Excellent service.
Fast delivery and secure payment. Will be ordering in near future.
Excellent customer service for the change in address!
I received what I ordered and the Quality is pretty nice!
Shirts looked Great! Wish the school would have had some to buy cause 20$ was a lil more than we wanted to spend, & would not have bothered us but 14.99 for shipping,OUCH!
There was no communication regarding my order. Emails were NOT sent when customer service claimed they were. Very poor service and execution.
Prep sportswear has many available options with quick shipping.
Easy to order, with great variety to select. Good quality on delivery and quick turn around. Awesome. Thank you.
Everything went well. No unexpected problems. The shirt I ordered fit great
It was a great experience. Love the shirts. My daughter and I are the volleyball coaches. I used to be hers when she was in high school and now she is the head and I am the assistant. We wanted to get matching shirts and these were great.
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members